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  • 13 Apr 2010
  • First Look

First Look: April 13

Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between... View Details
Keywords: Martha Lagace
  • 15 Mar 2022
  • Research & Ideas

This Workplace Certification Made Already Safe Companies Even Safer

according to the working paper Do Management System Standards Indicate Superior Performance? Evidence from the OHSAS 18001 Occupational Health and Safety Standard. To earn the voluntary certification, workplaces need to demonstrate that... View Details
Keywords: by Rachel Layne
  • 09 Sep 2009
  • First Look

First Look: September 9

failures are likely to spur problem solving. We hypothesize that problem solving activities are especially likely to follow reported operational failures that provoke financial and legal liability risks. We also hypothesize that View Details
Keywords: Martha Lagace
  • 01 Jul 2008
  • First Look

First Look: July 1, 2008

Cooperation Council—Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates—outsourced the management of their petrodollars to American and U.K. bankers. This time around, they have adopted active investment and... View Details
Keywords: Martha Lagace
  • 05 Dec 2006
  • First Look

First Look: December 5, 2006

Bowman, Steve LaValle, Vikas Mittal, Das Narayandas, Girish Ramani, and Rajan Varadarajan Periodical:Journal of Service Research 9, no. 2 (November 2006): 184-194 Abstract Conceptually, customer relationship management (CRM) has been... View Details
Keywords: Sean Silverthorne
  • 25 Oct 2011
  • First Look

First Look: October 25

Institutional Investors Frame Their Losses: Evidence on Dynamic Loss Aversion from Currency Portfolios Authors:Kenneth A. Froot, J. Arabadjis, S. Cates, and S. Lawrence Publication:Journal of Portfolio Management (forthcoming) Abstract... View Details
Keywords: Sean Silverthorne
  • 03 Jan 2017
  • First Look

January 3, 2017

principles and practice of effective negotiation. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=48323 Harvard Business School Case 817-043 FJ Management Inc. In late 2015, Crystal... View Details
Keywords: Carmen Nobel
  • 07 Apr 2009
  • First Look

First Look: April 7, 2009

Effects of Using Unverifiable Estimates in Financial Reporting Authors:Karthik Ramanna and Ross L. Watts Abstract SFAS 142 requires managers to estimate reporting unit values to determine goodwill write-offs. Those estimates often use... View Details
Keywords: Martha Lagace
  • 21 Mar 2017
  • First Look

First Look at New Research, March 21

in press Academy of Management Journal Compromised Ethics in Hiring Processes? How Referrers’ Power Affects Employees’ Reactions to Referral Practices By: Delfer-Rozin, R., B. Baker, and F. Gino Abstract—In... View Details
Keywords: Sean Silverthorne
  • 22 Apr 2014
  • First Look

First Look: April 22

account for secular changes in how payouts are made over the last 30 years, during which repurchases have replaced dividends as the prime vehicle for corporate payouts. Other payout motives such as changes in compensation practices and... View Details
Keywords: Sean Silverthorne
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

Value. She is a former brand manager at Gillette, AT&T, and Samuel Adams and an advertising agency executive, and remains close to practice by serving as a board member, consultant, educator, and advisor... View Details
Keywords: by Jill Avery and Richard Edelman
  • 01 Mar 2011
  • First Look

First Look: March 1

at the top than business acumen and "soft" leadership skills do. Members of senior management now have more in common with their peers than with the people they manage. To thrive at the C-level, you must be a strong... View Details
Keywords: Sean Silverthorne
  • 22 Aug 2017
  • First Look

First Look at New Research and Ideas, August 23

opportunities to practice their skills in time frames connected to actual buying processes. They can do so by using the same technologies that are “disrupting” their customer-contact activities: videos and mobile apps that reps can view... View Details
Keywords: Sean Silverthorne
  • 24 Aug 2010
  • First Look

First Look: August 24

The Role of Employee Proactivity Authors:A. M. Grant, F. Gino, and D. Hofmann Publication:Academy of Management Journal (forthcoming) Abstract Extraversion predicts leadership emergence and effectiveness, but do groups perform more... View Details
Keywords: Sean Silverthorne
  • 28 Jul 2015
  • First Look

First Look: July 28, 2015

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49412 Forthcoming Management Science Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud By: Luca, Michael, and Georgios Zervas Abstract—Consumer... View Details
Keywords: Carmen Nobel
  • 14 Aug 2007
  • First Look

First Look: August 14, 2007

managing a master limited partnership with over $35 billion in infrastructure assets. In the summer of 2006, Richard Kinder, the founder and chairman of Kinder Morgan, led a consortium of buyers to take the company private. The... View Details
Keywords: Martha Lagace
  • 24 Mar 2008
  • Research & Ideas

Reducing Risk with Online Advertising

testing lab by which I test advertising software and look for fraud. Some of them are manual while others are automated. There's no reason why I should have more sophisticated tools than online advertisers, yet in practice many online... View Details
Keywords: by Martha Lagace; Video Game; Web Services
  • 10 Jul 2018
  • First Look

New Research and Ideas, July 10, 2018

Manage Time By: Porter, Michael E., and Nitin Nohria Abstract—In 2006 Harvard Business School’s Michael E. Porter and Nitin Nohria launched a study tracking how large companies’ CEOs spent their time, 24/7, for 13 weeks: where they were,... View Details
Keywords: Dina Gerdeman
  • 08 Feb 2010
  • HBS Case

Looking Behind Google’s Stand in China

multinationals doing business in emerging economies? A: Government relations are critical to business effectiveness in developed as well as in emerging economies. But, in emerging economies, where the public sector and government-controlled enterprises are usually a... View Details
Keywords: by Sean Silverthorne; Technology
  • 03 Feb 2009
  • First Look

First Look: February 3, 2009

Working Papers Goals Gone Wild: The Systematic Side Effects of Over-Prescribing Goal Setting Authors: Lisa D. Ordonez, Maurice E. Schweitzer, Adam D. Galinsky, and Max H. Bazerman Abstract Goal setting is one of the most replicated and influential paradigms in the... View Details
Keywords: Martha Lagace

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