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Show Results For
- All HBS Web
(2,036)
- People (11)
- News (726)
- Research (987)
- Events (2)
- Multimedia (7)
- Faculty Publications (476)
- 01 Sep 2024
- News
The Road Less Traveled
Most cars in the United States weigh more than 4,000 pounds, and new models are trending larger, even in countries where people drive less. And the larger the vehicle, the more fuel required to power it, which means more greenhouse-gas emissions that contribute to... View Details
- 01 Dec 2010
- News
How to Survive Past Start-up
Art by Craig Frazier Related Links Alumni New Venture Contest Opens Webinar series (ongoing) Entrepreneurship at HBS (video) Harvard Launches Innovation Incubator Why is it that even when smart, educated, well-networked people launch new companies, a few strike gold,... View Details
- 30 Jun 2015
- First Look
First Look: June 30, 2015
Publications Forthcoming Berrett-Koehler Publishers What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms By: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger... View Details
Keywords: Carmen Nobel
- 04 Jul 2016
- Research & Ideas
Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment
continued to grow globally. Another, a seasoned lawyer, set out to evolve the organizational structure of his firm. “The emergence of new technologies and the trend toward unbundling legal services into their component parts means the... View Details
Keywords: by Carmen Nobel
- 24 Sep 2007
- Research & Ideas
The FDA: What Will the Next 100 Years Bring?
stars. Announced actions against an Iowa dairy after illegal drug residues were found in the dairy's cows; a Tennessee company for selling a substance billed as both a preventative against skin cancer and a tanning agent; and a medical... View Details
- 19 Feb 2013
- First Look
First Look: Feb. 19
the last decade, a variety of novel patent intermediaries have emerged. We discuss how several online platforms have started services for buying and selling patents but have failed to gain meaningful traction. And new intermediaries that... View Details
Keywords: Sean Silverthorne
- 05 Mar 2013
- First Look
First Look: March 5
Essentials: Building a Global Service Business with Local Operations Applegate, Lynda M., William R. Kerr, and David LaneHarvard Business School Case 811-078 Chris Exline founded Home Essentials, a furniture rental business targeted... View Details
Keywords: Sean Silverthorne
- Profile
Alice Yang
in numerous public service initiatives, including leading an adult ESL program that served six-hundred people in Boston’s Chinatown. In her senior year, Alice was inspired by a guest speaker in a health care... View Details
- 01 Mar 2019
- News
Ask the Expert: Auto Pilot
increase shared rides? The match rate increases the more people use Lyft. We are also creating better matching algorithms and incorporating walking into the service to reduce the number of detours necessary and to increase matches. Cities... View Details
- 05 Aug 2015
- What Do You Think?
What Happened to the ‘Innovation, Disruption, Technology’ Dividend?
W. Norton & Company, 2014). Martin Ford, Rise of the Robots: Technology and the Threat of a Jobless Future (New York: Basic Books, 2015). James L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger, What Great Service Leaders... View Details
- 05 Jun 2013
- What Do You Think?
Do We Need to Extend ‘No Surprises Management?’
commented, ''No Surprises Management seems pretty obvious. Why in the world would you want the people you're counting on to help you achieve your objectives to be blindsided?" Roger Studer added, "Take care of those who take... View Details
Keywords: by James Heskett
- 02 Feb 2016
- First Look
February 2, 2016
Interdependence in Search Engine Results By: Edelman, Benjamin, and Zhenyu Lai Abstract—The authors examine prominent placement of search engines' own services and effects on users' choices. Evaluating a natural experiment in which... View Details
Keywords: Sean Silverthorne
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
specific customer groups either are overserved or are unsatisfied nonconsumers. Overserved customers consume a product or service but don't need all its features or functionality. Three specific indicators point to this customer group:... View Details
- 20 Jan 2015
- First Look
First Look: January 20
rededicating themselves to improving the value they deliver to their patients: better outcomes and lower costs. Time-driven activity-based costing offers the potential for clinicians to redesign their care processes toward that end. This... View Details
Keywords: Sean Silverthorne
- 15 Dec 2015
- First Look
December 15, 2015
Competition Policy International Whither Uber? Competitive Dynamics in Transportation Networks By: Edelman, Benjamin G. Abstract—Transportation Network Companies offer notable service advances—but do they comply with the law? And if not,... View Details
Keywords: Carmen Nobel
- 14 Nov 2019
- News
Keeping Red Lobster Fresh
First of all, from the from the business perspective, again, our vision is to be where the world goes for seafood now and for generations. To be true, we have to take great care of the oceans and in fact, so we have to do the right thing.... View Details
- 11 Feb 2021
- Blog Post
Good Leadership Is an Act of Kindness
expectations. As Bryce Covert wrote in a New York Times op-ed, "Keeping output steady while maintaining our physical and mental health just cannot be done. We have to work less, and employers have to get on board." Public schools are closed in a majority of states,... View Details
Keywords: All Industries
- 01 Dec 2000
- News
Everything Old Is New Again: The History of Technological Frontiers
standardization, and regulation. She was careful to clarify the regulation phase. "What I'm talking about are the basic, underlying rules, which are primarily rules of property rights," said Spar. She thinks regulations will likely emerge... View Details
- Web
Training Course in Personnel Administration - Business Education For Women At Harvard University | Harvard Business School
background in the "understanding and treatment of human problems in any employment situation" that would enable them to enter positions in human resources departments. 3 Personnel work, the course catalogue explained, entailed "a careful... View Details