Pay - Publications - Faculty & Research

13 Feb 2012
Research & Ideas

The Case Against Racial Colorblindness

my difference is no more or less valued than yours. Most organizations do not manage diversity in this way, however." For organizations, supporting multiculturalism is not just about paying lip service to cultural differences,... View Details

Keywords: by Carmen Nobel

13 May 2024
Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

Price Hikes How Much More Would Holiday Shoppers Pay to Wear Something Rare? With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail

19 Apr 2010
Research & Ideas

The History of Beauty

the hottest segments of the global industry, with estimated sales of $7 billion. In recent years, natural products companies like The Body Shop and Bare Escentuals, the San Francisco company that has built the minerals-based cosmetic market, have been snapped up by... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics

27 Jan 2023
Op-Ed

Have We Lost Sight of Integrity?

They have been found guilty and sentenced to prison sentences of 11 and 13 years, respectively. Former McDonald’s CEO Steve Easterbrook agreed to pay a $400,000 fine and accept a five-year ban on serving on public company boards on... View Details

Keywords: by Bill George

14 Sep 2021
Blog Post

Top 5 Myths About HBS

paying it forward and really helping to make this a stronger community, whether it's just a safer community for people of all different backgrounds or just making sure that incoming students have the resources they need to feel... View Details

04 Jan 2024
News

Great Heights

believes, is by helping individual women forge their own paths to leadership positions. “Everybody talks about the reasons women drop out of the workplace, about how difficult it is,” Kostova says, returning to the metaphor of Denali—which is also CareerClimb’s logo.... View Details

Keywords: Amy Crawford

02 Apr 2021
Research & Ideas

Salary Negotiations: A Catch-22 for Women

the corporate ladder in her book Lean In, critical obstacles still stand in the way of gender equity, particularly when it comes to pay and promotions. Based on the results of their study, Zlatev and his colleagues surmise that... View Details

Keywords: by Kristen Senz

17 Jan 2012
First Look

First Look: January 17

product ("administrative" functions i.e., finance, law, HR) increase with IT investments. Finally, we show that general manager pay decreases as functional managers join the executive team suggesting a shift in activities from... View Details

Keywords: Sean Silverthorne

Web

Online Business Strategy Course | HBS Online

foundational understanding of the value stick framework and learn how to make pricing decisions with a focus on willingness to pay (WTP). Highlights The Value Stick Value Creation at Best Buy Value Creation at Nonprofit Organizations Show... View Details

31 Jan 2017
First Look

First Look at New Research: January 31, 2017

2017 Cambridge, MA: Belknap Press of Harvard University Press Democracy: A Case Study By: Moss, David Abstract—Democracy: A Case Study invites readers to experience American history anew and come away with a deeper understanding of the greatest strengths and... View Details

Keywords: Carmen Nobel

June 2018
Article

Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged

By: Clarence Lee, Elie Ofek and Thomas Steenburgh

We study how digital service firms can develop an active customer base, focusing on two questions. First, how does the way that customers use the service postadoption to meet their own needs (personal usage) and to interact with one another (social usage) vary across... View Details

Keywords: Customer Engagement; Adoption Routes; Word-of-Mouth; Digital Marketing; Bayesian Estimation; Customers; Communication; Consumer Behavior; Marketing; Internet and the Web; Analytics and Data Science

Citation

Find at Harvard

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

pay insufficient attention to encouraging employees to cooperate. And when they do consider cooperation, they rely too heavily on incentives alone as the panacea. Those who get it right recognize that changing behavior requires a... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

producers, and writers whose jobs are affected by COVID—making Netflix the likely preferred destination for future work by creatives. Walmart is paying suppliers more quickly. Costco, Whole Foods, and Dollar General introduced shopping... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

12 Mar 2006
Research & Ideas

New Research Explores Multi-Sided Markets

structure one needs to carefully analyze the relative interdependencies among the multiple sides as well as their willingness to pay and join the platform. More often than not, one has to subsidize the participation of one side, i.e.,... View Details

Keywords: by Sean Silverthorne; Technology

November 2019 (Revised December 2020)
Case

Grupo Éxito: Facing Colombia's Competitive Grocery Retail Industry

By: José B. Alvarez, Carla Larangeira, Jenyfeer Martinez Buitrago and Miguel Diaz Moreno

Grupo Éxito, a leading South American retailer, faced declining market shares in Colombia in 2019 with the arrival of low-cost competitors and emerging digital trends. Originally founded in Medellín, Éxito had over the course of its seventy-year history evolved from a... View Details

Keywords: Grocery; Market Share; Information Technology; Trends; Competitive Strategy; Retail Industry; Colombia; Latin America

Citation

Educators

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Social Enterprise - Faculty & Research

practices (i.e. prioritize stakeholders) when faced with financial pressure. Using a difference-in-differences design, we find that socially responsible firms take longer to pay their suppliers though they do not appear to relax payment... View Details

Web

Domestic Students - MBA

interest rate and payments can go up over time (although some lenders now offer variable and fixed rates for students). Private student loans may be a good option if you have an excellent credit history and plan to pay off your loans... View Details

05 Feb 2018
What Do You Think?

Should Companies Disclose Employee Compensation?

iStock Summing Up How Should Organizations Draw the Line on Pay Transparency? There is general support for the widespread practice of disclosing pay data in "bands" associated with jobs. Fewer... View Details

Keywords: by James Heskett; Financial Services

03 Apr 2012
First Look

First Look: April 3

PublicationsAddressing the Leadership Gap in Medicine: Residents' Need for Systematic Leadership Development Training Authors:Daniel Mark Blumenthal, Kenneth Richard Lee Bernard, Jordan David Bohnen, and Richard Bohmer Publication:Academic Medicine 87, no. 4 (April... View Details