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  • 20 Mar 2018
  • First Look

First Look at New Research and Ideas, March 20, 2018

58,294 face-to-face retail banking transactions, quantifying the relative importance of customer, employee, process, location, and market-level effects on customer satisfaction. In our models, which explain... View Details
Keywords: Sean Silverthorne
  • April–May 2021
  • Article

The Influence of Loan Officers on Loan Contract Design and Performance

By: Robert Bushman, Janet Gao, Xiumin Martin and Joseph Pacelli
We investigate the extent to which loan officers generate independent, individual effects on the design and performance of syndicated loans. We construct a large database containing the identities of loan officers involved in structuring syndicated loan deals, allowing... View Details
Keywords: Loan Officers; Covenants; Interest Spreads; Syndicated Loans; Banks and Banking; Financing and Loans; Design; Performance
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  • June 2018
  • Supplement

Valuing Snap After the IPO Quiet Period (B)

By: Marco Di Maggio and Benjamin C. Esty
Analyzes Snap’s value and analyst recommendations following the events described in the (A) case. View Details
Keywords: Sell-side Analysts; Underwriters; Investment Banking; Social Network; Discounted Cash Flow; Cost Of Capital; Conflicts Of Interest; Corporate Governance; Advertising; Quiet Period; Business Startups; Digital Marketing; Initial Public Offering; Information Infrastructure; Valuation; Venture Capital; Forecasting and Prediction; Social Media; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; United States; California
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  • Web

IFC: Italy; Tradition and Innovation - Course Catalog

Italy in the birth of modern capitalism, including the history of double accounting, banking and its impact on trade and the arts. While on campus, we will visit Baker... View Details
  • 23 Mar 2015
  • Research & Ideas

It’s Called ‘Price Coherence,’ and It’s Surprisingly Bad for Consumers

historical or ongoing regulatory investigations in several other markets with price coherence: travel booking sites, hotel booking sites, insurance brokerages, insurance comparison services, online retail... View Details
Keywords: by Carmen Nobel; Retail; Air Transportation; Food & Beverage; Entertainment & Recreation
  • August 2002 (Revised February 2018)
  • Teaching Note

Customer Profitability and Customer Relationship Management at RBC Financial Group

By: V.G. Narayanan
Teaching Note for 102-043 and 102-072. View Details
Keywords: Banking Industry; Banking Industry; Canada
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  • 26 Sep 2017
  • First Look

First Look at New Research and Ideas, September 26, 2017

article proposes that the review process initially be adopted on a pilot basis. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53264 September 2017 Health Affairs Narrow Networks on the Health Insurance Marketplaces:... View Details
Keywords: Sean Silverthorne
  • December 2009 (Revised September 2014)
  • Case

TD Canada Trust

By: Dennis Campbell and Brent Kazan
The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and... View Details
Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Customer Satisfaction; Commercial Banking; Profit; Balanced Scorecard; Organizational Change and Adaptation; Banking Industry; Canada
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  • Web

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy - Recruiting

college graduation. In consulting, Leahy had her first exposure to the retail industry, working primarily with clients in the retail banking and consumer sector. “I received really great training in... View Details
  • 21 Mar 2016
  • Working Paper Summaries

Risk Management―The Revealing Hand

Keywords: by Robert S. Kaplan and Anette Mikes; Banking; Banking
  • 23 Jan 2018
  • First Look

First Look at New Research and Ideas, January 23, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=53811 Do Banks Have an Edge? By: Begenau, Juliane, and Erik Stafford Abstract—We decompose bank activities into passive View Details
Keywords: Sean Silverthorne
  • 22 Apr 2002
  • Research & Ideas

Profits and Prophets: The Role of Values in Investment

"Profits and Prophets: The Role of Values in Investment," at the Harvard Business School Möbius Leadership Forum on April 12. Hayes holds the Jacob H. Schiff Chair in Investment Banking at Harvard... View Details
Keywords: by Sean Silverthorne
  • December 2013 (Revised April 2014)
  • Case

Seeding Growth in the Democratic Republic of the Congo

By: Ray Goldberg, Carin-Isabel Knoop and Djordjija Petkoski
By 2013, the agricultural sector in the Democratic Republic of the Congo (DRC) had long suffered from war, political instability, and dilapidated infrastructure. A country with 75 million inhabitants and the second lowest GDP per capita in the world in 2011, the DRC's... View Details
Keywords: National Agricultural Investment Plan (PNIA); Developing Agriculture; World Bank; Poverty Reduction; Special Economic Zones (SEZs); Small-scale Farmers; Agricultural Business Parks; Agriculture Reform; Agribusiness; Economic Growth; Infrastructure; Agriculture and Agribusiness Industry; Africa; Congo, Democratic Republic of the
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  • 17 Jun 2014
  • News

Shedding light on business issues and opportunities in Asia

development banking at Citibank, Standard Chartered Bank, Swiss Bank Corporation, Union Bank of Switzerland, and the Asian Development Bank. He... View Details
  • 10 Oct 2017
  • First Look

First Look at New Research and Ideas, October 10, 2017

C. Stein Abstract—Small business lending by the four largest banks fell sharply relative to others in 2008 and remained depressed through 2014. We explore the dynamic adjustment process following this credit... View Details
Keywords: Sean Silverthorne
  • Web

Managing and Innovating in Financial Services - Course Catalog

and households save and manage risk. These financial services are provided in an array of organizations and structures – from fintech startups to private credit funds to... View Details
  • September 2022 (Revised January 2023)
  • Case

DBS: Purpose-Driven Transformation

By: Ranjay Gulati, Adina Wong, Dawn H. Lau and Joseph Mesfin
Singapore-based bank DBS went through three waves of purpose-driven transformation, overhauling the bank’s systems, upgrading employee skills, and re-centering its customer focus, with the bank’s purpose growing bolder with each key milestone achieved. Find out how the... View Details
Keywords: Transformation; Alignment; Business Strategy; Balanced Scorecard; Technology Adoption; Mission and Purpose; Change Management; Banking Industry; Banking Industry; Asia; Singapore
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    Raymond P. Kluender

    Ray Kluender is an assistant professor in the Entrepreneurial Management Unit, teaching Entrepreneurial Finance to second-year MBA students.

    He studies the causes of financial distress among American households and how public policy,... View Details

    • 18 Jul 2017
    • First Look

    First Look at New Research and Ideas, July 18, 2017

    May 11, 2017 New England Journal of Medicine Good Riddance to Big Insurance Mergers By: Dafny, Leemore S. Abstract—Federal judges issued preliminary injunctions halting mergers of four of the five largest U.S. health insurers. These... View Details
    Keywords: Sean Silverthorne
    • 21 Nov 2017
    • First Look

    First Look at New Research and Ideas, November 21, 2017

    others. Our results can help explain a variety of behavioral phenomena including the structure of social insurance programs, patterns of public good provision, and why transactions that turn money into time... View Details
    Keywords: Sean Silverthorne