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Show Results For
-
All HBS Web
(3,476)
- People (3)
- News (295)
- Research (2,812)
- Events (7)
- Multimedia (5)
- Faculty Publications (2,040)
- July – August 2009
- Article
Organizational Ambidexterity: Balancing Exploitation and Exploration for Sustained Performance
By: Sebastian Raisch, Julian Birkinshaw, Gilbert Probst and Michael Tushman
Organizational ambidexterity has emerged as a new research paradigm in organization theory, yet several issues that are fundamental to this debate remain controversial. We explore four central tensions here: Should organizations achieve ambidexterity through...
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Keywords:
Change;
Innovation and Invention;
Business Processes;
Organizational Change and Adaptation;
Organizational Design;
Organizational Structure;
Research;
Integration
Raisch, Sebastian, Julian Birkinshaw, Gilbert Probst, and Michael Tushman. "Organizational Ambidexterity: Balancing Exploitation and Exploration for Sustained Performance." Organization Science 20, no. 4 (July–August 2009): 685–695.
- 2022
- Book
Win from Within: Build Organizational Culture for Competitive Advantage
By: James Heskett
There is significant evidence that an effective organizational culture provides a major competitive edge—higher levels of employee and customer engagement and loyalty translate into higher growth and profits. Many business leaders know this, yet few are doing much to...
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Keywords:
Organizational Culture;
Competitive Advantage;
Organizational Change and Adaptation;
Leadership
Heskett, James. Win from Within: Build Organizational Culture for Competitive Advantage. New York: Columbia University Press, 2022.
Leading Proactive Punctuated Change
Chap. 10 in Leading Sustainable Change: An Organizational Perspective, edited by Rebecca Henderson, Ranjay Gulati, and Michael Tushman. Oxford University Press, 2015.
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- 10 Sep 2001
- Research & Ideas
Do You Have Change Fatigue?
Business School and author of nine books, including Learning in Action. The details vary, but in the main, all organizational change involves three phases: an initial stage of recognition and preparation,...
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Keywords:
by Nick Morgan
- June 2018
- Teaching Note
Zurich Insurance
By: Boris Groysberg, David Lane and Joni Coughlin
This teaching note addresses six cases in the Zurich Insurance series, the overview case (HBS No. 417-035) and five cases focused on particular change efforts (HBS Nos. 417-036 through 417-040).
Zurich Insurance was undergoing organizational change after... View Details
Zurich Insurance was undergoing organizational change after... View Details
Keywords:
Managing Change;
Organizational Behavior;
Diversity Management;
Organizational Architecture;
Recruiting;
Succession Planning;
Management;
Organizational Culture;
Organizational Change and Adaptation;
Leading Change;
Human Capital;
Human Resources;
Insurance;
Leadership;
Diversity;
Organizational Structure;
Recruitment;
Leadership Development;
Management Succession;
Insurance Industry
- January 2008 (Revised May 2008)
- Case
Comcast New England: A Journey of Organizational Transformation
By: Michael Beer and Anita Arun
This case describes how Kevin Casey, Comcast's New England Region general manager, transformed a low commitment and performance organization. When he took charge of this Comcast region he inherited an organization that was bureaucratic, had low customer satisfaction,...
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Keywords:
Transformation;
Interpersonal Communication;
Customer Satisfaction;
Employee Relationship Management;
Management Teams;
Organizational Change and Adaptation;
Organizational Culture;
Organizational Structure;
Performance Improvement;
Telecommunications Industry;
New England
Beer, Michael, and Anita Arun. "Comcast New England: A Journey of Organizational Transformation." Harvard Business School Case 908-405, January 2008. (Revised May 2008.)
- September 2016 (Revised May 2018)
- Case
Zurich Insurance: Recruitment
By: Boris Groysberg and Katherine Connolly
Zurich Insurance was undergoing organizational change after implementing five new people practices focused on manager development, diversity and inclusion, job model and data analytics, recruitment, and talent pipeline. The case “Zurich Insurance: Fostering Key People...
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Keywords:
Managing Change;
Leadership;
Organization Change And Adaptation;
Organizational Behavior;
Recruiting;
Organizational Culture;
Organizational Change and Adaptation;
Leading Change;
Leadership Development;
Human Capital;
Human Resources;
Insurance;
Recruitment;
Insurance Industry
Groysberg, Boris, and Katherine Connolly. "Zurich Insurance: Recruitment." Harvard Business School Case 417-039, September 2016. (Revised May 2018.)
- August 1995 (Revised September 1995)
- Background Note
Managing in an Information Age: Organizational Challenges and Opportunities
Managers and management theorists spent the majority of this century building and perfecting the hierarchy; however, if we believe the press, they now appear to be engaged in destroying it. While many proclaim the dawning of the "Information Age" organization and the...
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Applegate, Lynda M. "Managing in an Information Age: Organizational Challenges and Opportunities." Harvard Business School Background Note 196-002, August 1995. (Revised September 1995.)
- 2002
- Comment
Designs, Technology Cycles, and Organizational Outcomes
By: George Westerman and Michael L. Tushman
Keywords:
Organizational Design;
Information Technology;
Organizational Change and Adaptation;
Outcome or Result
Westerman, George, and Michael L. Tushman. Comment on "Designs, Technology Cycles, and Organizational Outcomes." Chap. 10 Managing in the Modular Age: Architectures, Networks, and Organizations, edited by Raghu Garud, Arun Kumaraswamy, and Richard Langlois, 348–361. Blackwell Publishing, 2002.
- October 2006 (Revised January 2008)
- Case
Clinical Change at Intermountain Healthcare
By: Richard M.J. Bohmer and Erika Ferlins
Provides a detailed description of the way in which several improvements and innovations in clinical care were arrived at. Describes individual insights, how these were evaluated and validated, and how they were translated into improved medical practices. The changes...
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Keywords:
Health Care and Treatment;
Innovation and Invention;
Business Processes;
Performance Improvement;
Practice;
Health Industry
Bohmer, Richard M.J., and Erika Ferlins. "Clinical Change at Intermountain Healthcare." Harvard Business School Case 607-023, October 2006. (Revised January 2008.)
- 2003
- Chapter
Managing Across Borders: New Organizational Responses
By: Christopher A. Bartlett and Sumantra Ghoshal
- 2020
- Book
Think Outside the Building: How Advanced Leaders Can Change the World One Smart Innovation at a Time
Over a decade ago, renowned innovation expert Rosabeth Moss Kanter co-founded and then directed Harvard’s Advanced Leadership Initiative. Her breakthrough work with hundreds of successful professionals and executives, as well as aspiring young entrepreneurs, identifies...
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Keywords:
Leaders;
Advanced Leadership;
Advanced Leadership Initiative;
Community;
Change Leadership;
Innovation;
Problem Solving;
Cross-sector Collaboration;
Institutional Change;
Leadership;
Change;
Leading Change;
Communication;
Innovation Leadership;
Collaborative Innovation and Invention;
Organizational Change and Adaptation;
Business and Community Relations;
Civil Society or Community
Kanter, Rosabeth Moss. Think Outside the Building: How Advanced Leaders Can Change the World One Smart Innovation at a Time. New York: PublicAffairs, 2020.
- Research Summary
Organizational Change: The Market for Corporate Control and the Third Industrial Revolution
Michael C. Jensen is conducting research on organizational change
and the corporate control market. Specifically, he is investigating the
changing role of the corporation and competing organizational forms,
such as leveraged buyout organizations, that are replacing...
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- March 2019
- Supplement
KITEA (D): Further Changes
By: Ramon Casadesus-Masanell and Gamze Yucaoglu
The case opens in February 2016, when the official date of IKEA’s store opening (March 16, 2016) is announced after a five-month delay. It reviews the changes that Amine and Othman Benkirane had made to KITEA’s workforce in the extra five months afforded by the delay...
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Keywords:
Private Sector;
For-Profit Firms;
Business Strategy;
Strategic Planning;
Competitive Strategy;
Competitive Advantage;
Corporate Strategy;
Organizational Change and Adaptation;
Retail Industry;
Africa;
North Africa;
Morocco
Casadesus-Masanell, Ramon, and Gamze Yucaoglu. "KITEA (D): Further Changes." Harvard Business School Supplement 719-489, March 2019.
- Fall 2024
- Article
The Three Traps That Stymie Reinvention: Organizational Identity, Architecture, and Collaboration Can Be Either Assets or Liabilities to Pursuing Growth in New Sectors
By: Ryan Raffaelli
In more than a decade of researching innovation, I have observed how organizations respond to new opportunities, technological changes, or unexpected market shifts that threaten to upend their current business model. This process, which I call reinvention, may occur...
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Keywords:
Innovation And Strategy;
Change Leadership;
Collaboration;
Architecture;
Transformation;
Disruption;
Leading Change;
Innovation Strategy;
Identity;
Organizational Culture;
Organizational Structure
Raffaelli, Ryan. "The Three Traps That Stymie Reinvention: Organizational Identity, Architecture, and Collaboration Can Be Either Assets or Liabilities to Pursuing Growth in New Sectors." MIT Sloan Management Review 66, no. 1 (Fall 2024): 46–52. (Cover story.)
- December 2013
- Article
How Google Sold Its Engineers on Management
By: David A. Garvin
High-performing knowledge workers often question whether managers actually contribute much, especially in a technical environment. Until recently, that was the case at Google, a company filled with self-starters who viewed management as more destructive than beneficial...
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Keywords:
Organizational Behavior;
Human Resource Management;
Managing Change;
Organizational Change;
Analytics;
Management;
Leadership;
Human Resources;
Talent and Talent Management
Garvin, David A. "How Google Sold Its Engineers on Management." R1312D. Harvard Business Review 91, no. 12 (December 2013): 74–82.
- September 2023
- Article
The Changing Role of Managers
By: Letian Zhang
This study argues that the increase in middle management in recent decades was
accompanied by a major shift in managerial roles. Increased task complexity and a
new management philosophy have reduced the need for direct supervision but generated
a much greater...
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Zhang, Letian. "The Changing Role of Managers." American Journal of Sociology 129, no. 2 (September 2023): 439–484.
- Article
Organizational Ambidexterity in Action: How Managers Explore and Exploit
By: Charles A. O'Reilly III and Michael L. Tushman
Dynamic capabilities have been proposed as a useful way to understand how organizations are able to adapt to changes in technology and markets. Organizational ambidexterity, the ability of senior managers to seize opportunities through the orchestration and integration...
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Keywords:
Decision Choices and Conditions;
Management Practices and Processes;
Resource Allocation;
Organizational Change and Adaptation;
Organizational Design;
Opportunities
O'Reilly, Charles A., III, and Michael L. Tushman. "Organizational Ambidexterity in Action: How Managers Explore and Exploit." California Management Review 53, no. 4 (Summer 2011): 5–21.