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- Faculty Publications (77)
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- All HBS Web (271)
- Faculty Publications (77)
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- 08 Jan 2016
- Research & Ideas
Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?
world-beating performances out of some good-but-not-great players and even to motivate others to take pay cuts in order to play for him, an anomaly? Can unusually gifted managers improve employees’ performance to such an extent that it is...
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- 19 Jan 2011
- First Look
First Look: Jan. 18
course, our reflex when confronted with fear of the future is often to run for cover, particularly if management can get away with downsizing while blaming the crisis. But of course, this only fulfils the short-term objectives of...
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Sean Silverthorne
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
hiring in order to attract a sufficient number of applicants to meet their needs. They will also need to relax the many superfluous conditions they have applied in evaluating job seekers. Abandoning business models based on the assumption...
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by HBS News
- 07 Feb 2012
- First Look
First Look: February 7
historical and hypothetical scenarios. Additionally, we demonstrate that the exponential penalty approach exhibits exceptional computational performance, implying practical viability. Our results suggest that this approach could lead to system-wide savings on the View Details
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Sean Silverthorne
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer DataUse It
technology at all but with the way you are collecting and using your data, experts say. Although getting your CRM program in order is an essential component of achieving customer loyalty, there's much more that you need to do....
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by Jean Ayers
- 30 May 2005
- Research & Ideas
Germany’s Pioneering Corporate Managers
supervision. While Thyssen delegated tasks and expected managers to achieve certain objectives, Taylor's management principles had managers and workers run through a checklist of motions or functions to be fulfilled in View Details
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by Sean Silverthorne
- 17 Sep 2001
- Research & Ideas
Why E-commerce Didn’t Die With the Fall of Webvan
centralized fulfillment center instead of selling from a large number of decentralized pharmacies, and then encourage those people—essentially by cutting the size of their co-pay—to place their orders by...
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- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
manufacturing company, managers can stress the importance of speaking up in order to create the best product possible for customers. Model vulnerability. It’s powerful for employees to see bosses admit when they are wrong. As difficult as...
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- 26 Oct 2010
- First Look
First Look: October 26, 2010
sequencing, and coalition building certainly find application in multi-deal situations. Yet beyond such concepts, negotiation analysts can find special value in thinking in terms of campaigns, with multiple interdependent fronts, that must be artfully combined in View Details
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Sean Silverthorne
- 28 Apr 2015
- First Look
First Look: April 28
prematurely pressured into decisions that went against their open-platform philosophy, they also knew that in order to fulfill their mission to democratize education, they had to eventually build a...
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Sean Silverthorne
- 10 Jan 2012
- First Look
First Look: January 10
rather than truly expanding boundaries. Despite the questioning, Paulus remained committed to fulfilling her vision of the A.R.T. mission in order to solidify A.R.T. as a leading and financially stable...
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Sean Silverthorne
- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
You want people to touch your product and actually get the brand experience. You could get to a point where stores like Best Buy become just showrooms and fulfillment is done by Amazon because they are much more efficient at it. I could...
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- 29 Jan 2007
- Research & Ideas
The Business Press Is a Watchdog that Bites
tell journalists about this work? A: This is evidence of the fact that they really do fulfill an important role, particularly in the business press. A lot of non-business press journalists don't always think as highly of the business...
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- 16 Jul 2013
- First Look
First Look: July 16
an older case study, Deaver Brown and Cross River Inc. (HBS No. 394-042). It concerns two entrepreneurs, Andrew Sullivan and Hope Abasi, who have designed an innovative pushchair (baby stroller) and, a year later, are looking for an order...
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Anna Secino
- 28 Apr 2009
- First Look
First Look: April 28, 2009
"one-stop shop" for IP services, with five interrelated lines of business. Which of these services provided the largest market opportunity for Ocean Tomo? How should the company allocate its scarce resources (it had not sought outside funding yet) in View Details
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Martha Lagace
- 26 Sep 2017
- First Look
First Look at New Research and Ideas, September 26, 2017
In the first wave of globalization, MNEs sought access to resources, and governments frequently gave them exclusive contracts and favorable deals in order to build businesses. The major management challenge was to overcome logistical...
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Sean Silverthorne
- 14 Nov 2007
- First Look
First Look: November 14, 2007
sufficiently broad to fulfill its mission or, on the contrary, whether it needed to be narrowed in order to eliminate organizational challenges and external perceptions of conflicts of interest. Purchase...
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Martha Lagace
- November 2017
- Teaching Note
Reinventing Best Buy
By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-455.
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales....
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Keywords:
Best Buy;
Hubert Joly;
Renew Blue;
Showrooming;
Webrooming;
E-commerce;
E-Commerce Strategy;
Online Retail;
Multichannel Retailing;
Omnichannel;
Marketplaces;
Turnaround;
Consumer Electronics;
Consumer Electronics Accessories;
Appliances;
Stores-within-stores;
Store Experience;
Store Size;
Store Pickup;
Store Management;
Delivery;
Delivery Models;
Amazon;
Amazon.com;
Pricing Strategy;
Business Subsidiaries;
Business Units;
Business Growth and Maturation;
Business Model;
For-Profit Firms;
Customer Focus and Relationships;
Customer Satisfaction;
Entertainment;
Film Entertainment;
Games, Gaming, and Gambling;
Music Entertainment;
Television Entertainment;
Theater Entertainment;
Price;
Profit;
Revenue;
Geographic Scope;
Multinational Firms and Management;
Business History;
Cost;
Selection and Staffing;
Reports;
Technological Innovation;
Job Cuts and Outsourcing;
Human Capital;
Leading Change;
Business or Company Management;
Goals and Objectives;
Growth and Development;
Growth and Development Strategy;
Management Teams;
Brands and Branding;
Product Marketing;
Consumer Behavior;
Demand and Consumers;
Media;
Distribution;
Order Taking and Fulfillment;
Distribution Channels;
Infrastructure;
Product;
Service Delivery;
Service Operations;
Organizational Change and Adaptation;
Public Ownership;
Problems and Challenges;
Programs;
Groups and Teams;
Sales;
Salesforce Management;
Strategy;
Adaptation;
Business Strategy;
Competition;
Competitive Advantage;
Competitive Strategy;
Corporate Strategy;
Expansion;
Technology;
Hardware;
Information Technology;
Internet;
Mobile Technology;
Online Technology;
Search Technology;
Software;
Web;
Web Sites;
Wireless Technology;
Resource Allocation;
Computer Industry;
Electronics Industry;
Entertainment and Recreation Industry;
Information Technology Industry;
Retail Industry;
Service Industry;
Technology Industry;
Telecommunications Industry;
Video Game Industry;
United States;
Minnesota;
Minneapolis;
Saint Paul;
St. Paul
- 12 May 2009
- First Look
First Look: May 12, 2009
organizations. What is the best structure for Planned Parenthood to fulfill its mission? Purchase this case: http://hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=309104 Real Property Negotiation Game: Buyer Case, Celia Hernandez (A)...
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Martha Lagace
- 17 May 2004
- Research & Ideas
Why We Don’t Study Corporate Responsibility
managers' social initiatives are akin to using a dishwasher to wash clothes. Corporations can contribute best to society if they do what they do best: employ a workforce to provide goods and services to the marketplace and, in so doing, View Details
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by Manda Salls