Publications

February 1999 (Revised May 2002)
Teaching Note

MicroAge, Inc.: Orchestrating the Information Technology Value Chain TN

By: Lynda M. Applegate

Teaching Note for (9-398-068). View Details

Keywords: Technology Industry; Arizona

Web

Leadership, Culture, and Transition at lululemon | Information Technology

and personality through the multimedia technology used in lululemon is just fantastic. The case comes much more alive for a case on culture, innovation, leadership, and change. Michael L. Tushman , Senior Fellow Paul R. Lawrence MBA Class... View Details

1994
Book

Building the Information-Age Organization: Structure, Control, and Information Technologies

By: J. I. Cash Jr., R. G. Eccles, N. Nohria and R. Nolan

Keywords: Organizational Structure; Information Technology

August 1988
Background Note

Note on the Use of Information Technology in Retailing

Research Summary

Information Technology and Vertical Integration: Evidence from Plant-level Data (with Chris Forman)

We study the relationship between different margins of information technology (IT) use and vertical integration using plant-level data from the U.S. Census of Manufactures. Focusing on the short-run decision of whether to allocate production output to downstream plants... View Details

November 2014
Article

The Trillion Dollar Conundrum: Complementarities and Health Information Technology

By: David Dranove, Chris Forman, Avi Goldfarb and Shane Greenstein

1993
Chapter

An Assessment of the Productivity Impact of Information Technologies

By: Gary W. Loveman

September 1997 (Revised October 1997)
Case

Information at the World Bank: In Search of a Technology Solution (B)

By: W. Earl Sasser and Josep Valor

Acting on his vision to make the World Bank a knowledge institution, bank President Wolfensohn announces the creation of an Information and Knowledge Management Council and an Information Solutions Group, headed by a newly nominated CEO, Mohamed Muhsin. This case... View Details

Keywords: Organizational Change and Adaptation; Information Technology; Knowledge Management; Management Teams; Information Management; Banks and Banking; Banking Industry

Educators

Teaching Interest

Technology and Operations Management - MBA Required Curriculum

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details

Keywords: Technology; Operations Management; Operations

June 1990 (Revised January 1992)
Teaching Note

Information Technology & Managerial Effectiveness: Course Overview, Instructors Note

By: Lynda M. Applegate

Keywords: Information Technology; Management

Web

IT Strategy: Improving Service to Support Innovation | Information Technology

in feedback to ensure our offerings are aligned to our customers’ evolving needs. Over the past several years, a few areas for improvement emerged for Technology Support Services (TSS) in particular, stemming from causes such as staffing... View Details

February 2018
Article

Heterogeneous Technology Diffusion and Ricardian Trade Patterns

By: William R. Kerr

This study tests the importance of Ricardian technology differences for international trade. The empirical analysis has three comparative advantages: including emerging and advanced economies, isolating panel variation regarding the link between productivity and... View Details

Keywords: Exports; Comparative Advantage; Technological Transfer; Innovation; Networks; Patents; Residency; Technology Adoption; Trade; Research and Development; Immigration; United States

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2013
Working Paper

Heterogeneous Technology Diffusion and Ricardian Trade Patterns

By: William R. Kerr

This study tests the importance of Ricardian technology differences for international trade. The empirical analysis has three comparative advantages: including emerging and advanced economies, isolating panel variation regarding the link between productivity and... View Details

Keywords: Exports; Comparative Advantage; Technological Transfer; Innovation; Networks; Patents; Residency; Technology Adoption; Trade; Research and Development; Immigration; United States

SSRN

Read Now

29 Oct 2014

HBS 2+2 Information Session at Rose Hulman Institute of Technology

Join us to learn more about the 2+2 application process to the MBA program at HBS. The event will include a presentation and an opportunity to ask questions to an Admissions Officer. Registration is not required but encouraged. The session will begin at 2:00 PM EST in... View Details

March 1996 (Revised January 1997)
Case

America Online: Using Information Technology to Better Serve the Customer

By: James I. Cash Jr. and Judy E. Stahl

Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company's growth. What will need to be done to support growth and counter competition from Prodigy, Compuserv, and Internet-related services? View Details

Keywords: Customer Focus and Relationships; Management Analysis, Tools, and Techniques; Service Operations; Problems and Challenges; Competitive Strategy; Information Technology; Technology Industry

Educators

2019
Chapter

Technology Adoption

By: Chris Forman, Avi Goldfarb and Shane Greenstein

Using examples from information technology adoption, we emphasize the role of costs, benefits, communications channels and dynamic considerations in the decision to adopt new technology. We discuss differences between adoption by consumers and adoption by firms. We... View Details

Keywords: Technology Adoption

Article

The Impact of Project Portfolio Management on Information Technology Projects

By: Bert De Reyck, Yael Grushka-Cockayne, Martin Lockett, Sergio Ricardo Calderini, Marcio Moura and Andrew Sloper

The ever-increasing penetration of projects as a way to organise work in many organisations necessitates effective management of multiple projects. This has resulted in a greater interest in the processes of project portfolio management (PPM), with more and more... View Details

Keywords: Project Portfolio Management; Information Technology; Projects; Management Practices and Processes; Performance Improvement