Publications

28 Aug 2019
Blog Post

Know Your Audience: Recruiting HBS Students for Investment Banking

addition, Kurt notes that students he coaches are consistently drawn to banks with a strong HBS alumni presence. “Banks that show HBS alumni retention over one, two, and three years tend to get high response (in terms of interest and... View Details

01 Mar 2006
News

Back to School

resources department from a paper-pushing backwater to an entity that is strategically incorporated into the district’s overall mission. “One observation that we made early in PELP is that school systems have essentially not changed their personnel practices around... View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services; Elementary and Secondary Schools; Educational Services

04 Feb 2022
News

Hour by Hour

people who have had that training, to be able to use it to earn additional income.” HourWork also specializes in improving retention rates, surveying employees who leave a company and using that data to help... View Details

August 2006 (Revised June 2007)
Case

Shapiro Global

By: Thomas J. DeLong, Michael Brookshire, Monica Haugen, Michelle Kravetz and Sarah Sommer

Su Yee Goh, a director in a Singapore office, considers a proposal by a pregnant female executive for an alternative work arrangement so that she could both continue to work and spend more time with her family. Goh wants to keep the executive at Shapiro Global, but is... View Details

Keywords: Disruption; Globalized Firms and Management; Employee Relationship Management; Retention; Work-Life Balance; Singapore

04 Nov 2002
What Do You Think?

What’s Best for the Corporate Brain?

to be transferred into the corporate brain," a formidable task in many organizations. Those stressing the importance of memory placed the greatest value on the retention of talent in the organization. As C. J. Cullinane put it,... View Details

Keywords: by James Heskett

07 Jul 2023
Blog Post

How to Create a Psychologically Safe Workplace

ability) should be a priority. Diversity cannot stop at hiring, however; effective collaboration, along with employee retention and growth, are the true goals. To achieve these ends, leaders must create work... View Details

Keywords: All Industries

04 Dec 2020
News

Hour by Hour

familiar with your systems and your culture,” notes Morris. “And we’re trying to get people who have had that training, to be able to use it to earn additional income.” Syrg also specializes in improving retention rates, surveying View Details

November 21, 2022
Article

Now You See Me, Now I'm Gone

By: Boris Groysberg, Derek Haas and Eric Lin

As undervalued performers become more visible, they also gain more options to leave their employers. View Details

Keywords: Retention; Technology Adoption; Human Capital; Employees; Personal Development and Career

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22 Oct 2013
First Look

First Look: October 22

Publications August 2013 PLoS ONE Prosocial Bonuses Increase Employee Satisfaction and Team Performance By: Anik, Lalin, Lara B. Aknin, Elizabeth W. Dunn, Michael I. Norton, and Jordi Quoidbach Abstract—In three field studies, we... View Details

Keywords: Sean Silverthorne

22 Mar 2021
Blog Post

How Do We Sustain Organization Diversity?

distraction of a later effort to improve gender diversity, the disproportionate number of Black employees laid off in a major downsizing, a drop in the number of Black candidates in the pipeline, and weak View Details

Keywords: All Industries

2022
White Paper

Building from the Bottom Up: What Business Can Do to Strengthen the Bottom Line by Investing in Front-line Workers

By: Joseph B. Fuller and Manjari Raman

A significant number of American workers—44%—are employed in low wage jobs at the front line of industries. Despite undertaking some of the most tedious, dirtiest, and most dangerous jobs, low-wage workers are—and have long been—the most likely to be overlooked by... View Details

Keywords: COVID-19; Labor Market; Low-wage Workers; Worker Welfare; Churn/retention; Morale; Jobs and Positions; Employees; Wages; Retention; Well-being; Human Resources

Read Now

14 Feb 2023
Blog Post

Recruiting During Uncertainty: How to Meet Students Where They Are

When companies encourage students to openly share about their career goals, important connections can be made between the company’s needs and the student’s ability to add value in various roles or functions. This can then lead to better hiring decisions and future... View Details

Keywords: All Industries

01 Sep 2012
News

A Silent Workplace Crisis

in the health, productivity, and retention of their experienced employees, addressing the issue of aging and elder care makes both economic and strategic sense. Yet the number of employers offering elder-care referrals is declining... View Details

Keywords: Janet Simpson Benvenuti; caregiving; aging; Nursing and Residential Care Facilities; Health, Social Assistance

January 2011 (Revised March 2011)
Case

Development and Promotion at North Atlantic Hospital

By: Boris Groysberg, Lisa Leffert, Kerry Herman and Libby Williams

Dr. Elizabeth Harris, Chair of the Department of Anesthesiology (DA) at North Atlantic Hospital (NAH), faces several significant challenges. Staff satisfaction surveys confirmed her assessment that department faculty morale was low, the tenure and promotion system was... View Details

Keywords: Training; Employees; Retention; Performance Evaluation; Personal Development and Career; Motivation and Incentives; Health Industry

May 1996 (Revised November 2018)
Case

Ecolab, Inc.

By: Ashish Nanda

By 1993, Ecolab has established a dominant market position in the institutional cleaning industry. As the company’s principal competitor, Diversify, drives sales aggressively, Ecolab president Al Schuman faces a choice about how best to market Ecolab’s offerings.... View Details

Keywords: Customer Relationship Management; Employees; Retention; Marketing Strategy; Risk Management; Service Industry