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All HBS Web
(326)
- News (81)
- Research (176)
- Events (2)
- Multimedia (2)
- Faculty Publications (104)
John A. Deighton
John Deighton is The Harold M. Brierley Professor of Business Administration Emeritus at Harvard Business School. He is an authority on consumer behavior and marketing, with a focus on digital and direct marketing. He teaches in the area of Big Data in Marketing,... View Details
- Web
3.1 Student Accounts - MBA
Harvard Key. Payments may be made electronically or by check. Credit cards are not accepted. Charges for tuition and fees and all other charges such as rent, pharmacy charges, parking fees must be paid in...
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- 10 Jan 2024
- Research & Ideas
Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?
If you’ve recently ordered food or coffee on an app, you’re probably familiar with the prompt to tip your barista, delivery driver, or sandwich maker. Or even more commonly, when ordering at a casual dining counter, you’ve been asked to leave a tip on the screen used...
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by Anna Lamb, Harvard Gazette
- 01 Jun 1999
- News
Allison Hughes
By age three, Allison Hughes loved playing blackjack with her father and routinely cleaned him out of M&Ms and pocket change. One afternoon, after having won an especially large pot, she vowed to become either a banker or a card dealer....
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Charlie Hogg
- Web
Buy Now, Pay Later: Cars on Time
outstanding in the United States—about $850 billion—is about equal to the nation’s credit card debt. 23 In the 1920s, auto financing took a giant leap forward when the car manufacturers entered the game. In...
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- 04 Jun 2024
- Research & Ideas
Navigating Consumer Data Privacy in an AI World
such as whether credit card information or social security numbers were at risk of being leaked. However, following the Cambridge Analytica scandal, society has become more aware that the misuse of personal...
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- Web
The Art of American Advertising: 1865 - 1910
Education Alumni Baker Library Historical Collections Visual Resources More Exhibits Exhibition Gallery Research Links Site Credits The Art of American Advertising 1865 - 1910 National Markets Advertising Products Trade Catalogs Trade...
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- 26 Aug 2024
- Blog Post
HBS Lingo 101
Partner ID card (to join our fitness center and use library resources) and access to some MBA Career & Professional Development services. Partners are also encouraged to attend HBS-sponsored partner events and join HBS clubs. PORTRAIT...
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- 06 Nov 2008
- Op-Ed
Selling Out The American Dream
zero. Consumer confidence has plummeted with the value of 401(k) plans and retirement nest eggs. Retail sales fell 1.2 percent in September, double the expected decline. Car sales are at a fifteen-year low. And credit View Details
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by John Quelch
- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
Administration. “Those who choose the offering will engage with it more.” Equally important, the researchers found that in this context, identifying negatives prominently had an “insignificant effect” on customer acquisition rates. Trade-off transparency at a View Details
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by Danielle Kost
- Web
Faculty & Advisors - MBA
and CEO of NOW Corp, a B2B payments company that enables businesses to get paid immediately with their NOWaccount® in a way that feels like accepting a credit card for payment when a View Details
- Web
1.11 Leaves of Absence - MBA
Students on leave do not have access to Rock Center resources, including its fellowship programs. Students on a leave of absence do not have ID card access to campus buildings. A student on a leave of absence may be instructed by the...
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- 19 Oct 2022
- Op-Ed
Cofounder Courtship: How to Find the Right Mate—for Your Startup
discussion around one’s relationship with money. Most adults have very different perspectives on money and typically this is rooted in deep family or personal experiences, sometimes starting in early childhood. A parent losing a job, having to work at a young age to...
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by Julia Austin
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
exceeding that percentage of actual revenue. Other expenses—insurance, credit card processing, marketing, utilities, repairs—mount up. Assuming adequate working capital upon opening, a restaurant’s cash from...
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W. Earl Sasser
Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
the front desk couldn’t find our reservation. The night manager immediately took us to our rooms so we could rest and even gave us an upgrade for the inconvenience. (We waited less than five minutes.) He didn’t ask for a credit View Details
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Advisory Board - Entrepreneurship
the Executive Committee for TN. Andy was integral in the sale to MBNA of a major operating division, TNFS, one of the largest credit card origination companies in the United States. Earlier, Andy worked in...
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- 15 Oct 2014
- Research & Ideas
Apple Pay’s Technology Adoption Problem
something that already works [e.g. credit and debit cards], something that doesn't complain when it gets wet in the rain, something that doesn't complain when I launder my pants?" Especially, he adds, when those View Details
- Web
the Art of American Advertising - Advertising Products
Education Alumni Baker Library Historical Collections Visual Resources More Exhibits Exhibition Gallery Research Links Site Credits The Art of American Advertising: Advertising Products National Markets Advertising Products Trade Catalogs...
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- 01 Dec 2019
- News
Bridging the Gap
working world, keeping education a key priority. “Student loan debt exceeds consumer credit card debt by $500 billion,” Drake continues. “We’re buying more higher ed than we are Amazon, which is just...
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