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All HBS Web
(1,299)
- People (2)
- News (372)
- Research (740)
- Events (4)
- Multimedia (5)
- Faculty Publications (221)
- 26 Jun 2020
- Research & Ideas
Why Japanese Businesses Are So Good at Surviving Crises
action.” Yakult delivers water and instant noodles to survivors They are called the “Yakult Ladies,” a team that delivers probiotic drinks manufactured by Yakult to customers’ homes. Shortly after the earthquake and tsunami destroyed...
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by Dina Gerdeman
- 05 Jul 2012
- What Do You Think?
Why Is Trust So Hard to Achieve in Management?
that lead to damaged trust may well be "plans and intentions (that are) overtaken by circumstances beyond control." There were even more suggestions about what to do about the trust deficit, other than just making sure that all...
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by James Heskett
- 20 Aug 2020
- Book
From the Plow to the Pill: How Technology Shapes Our Lives
For centuries, the creation of innovative technology—from steam engines and automobiles to computers and smartphones—has dramatically changed the nature of our work. Less deeply understood has been the impact of technology on the inner currents of our personal lives,...
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by Dina Gerdeman
- 14 Oct 2021
- In Practice
Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return
the rest of the time. Prithwiraj (Raj) Choudhury (@prithwic) is the Lumry Family Associate Professor at the Harvard Business School. Jeffrey Polzer: Diagnose before prescribing Employers should each diagnose their particular situation...
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by Kristen Senz
- 03 Feb 2016
- What Do You Think?
How Do You Hire an 'Impostor'?
impostors? Will the person overcome by fears and uncertainty let it show differently than a candidate unconsciously using the feeling to succeed? Should we even allow anyone to interview them, instead...
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by James Heskett
- 27 Feb 2019
- Research & Ideas
The Hidden Cost of a Product Recall
experience them,” Stern says. “At the same time, we see that competitors are likely to accelerate their own innovation activities to take advantage of these weaknesses.” Stern, along with Indiana University Assistant Professor George P. Ball and Georgetown University...
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- 14 Sep 2016
- Research & Ideas
Web Surfers Have a Schedule and Stick to It
is crucial to online success. A recent research paper offers insights that carry unexpected implications for advertisers or anyone else trying to capture that attention. The Empirical Economics of Online Attention was written by Andre...
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- 25 Jun 2024
- Research & Ideas
How Transparency Sped Innovation in a $13 Billion Wireless Sector
Many businesses are loath to share proprietary information with others, fearing it will undercut their long-term financial prospects. They view openness as a threat to innovation. But a new years-long study of the wireless router industry...
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- 05 Jul 2006
- What Do You Think?
How Important Is “Executive Intelligence” for Leaders?
performance of an organization has long been debated, and the debate has focused most recently on the controversy over compensation for CEOs. Jeffrey Pfeffer and Robert Sutton cite studies that maintain that no more than 10 percent of the...
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by James Heskett
- 25 Jun 2018
- Research & Ideas
In America, Immigrants Really Do Get the Job Done
ferrantraite The Muslim ban. The Wall. Children separated from their parents at the Mexican border. The past two years have seen an aggressive push by the Trump administration against both legal and illegal immigration. But it’s not just...
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- 13 Feb 2020
- Book
Open Your Organization to Honest Conversations
New Video: Books@Baker Virtual Session with Michael Beer After prospering for more than 100 years, General Electric found itself in trouble in the early 2000s, facing the double wallop of a depressed energy sector and the financial crisis of 2008. CEO Jeff Immelt tried...
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by Dina Gerdeman
- 01 Oct 2007
- Research & Ideas
Encouraging Dissent in Decision-Making
that lives and dies by its ideas." Edmondson says this reluctance to speak up stems variously from fears that superiors will not like the idea or that it may appear to criticize the status quo, which...
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by Garry Emmons
- 15 Dec 2020
- Research & Ideas
The Unspoken Messages of COVID-19 Restrictions
to close. Sales at restaurants—one of the hardest-hit industries in the US—fell by 30 percent in March and another 34 percent in April, according to the Census Bureau. This led some policymakers and economists to conclude that the...
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- 01 Sep 2003
- What Do You Think?
To Whom Should Boards be Accountable?
fill."—Allan Page "There is no definitive answer to the question of how any given board balances the needs of various classes of shareholders, employees, vendors, etc."—Amy Savin "The board should be guided by the...
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by James Heskett
- 08 Mar 2021
- In Practice
COVID Killed the Traditional Workplace. What Should Companies Do Now?
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to...
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by Dina Gerdeman
- 17 Jan 2011
- Research & Ideas
Being the Boss
now-classic book is popular not just among newbies but also among leaders with decades of experience. “Unless you manage the context in which your team resides, there's no way that your team can be successful.” "I've always been surprised View Details
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by Carmen Nobel
- 08 Jun 2021
- Research & Ideas
Tell Me What to Do: When Bad News Is a Big Relief
work-related perceptions, too, the researchers say. For instance, a candidate who applies for two jobs might privately wish to get rejected by one rather than have to choose between two options, notes Barasz, a former assistant professor...
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by Michael Blanding
- 12 Aug 2020
- Research & Ideas
Why Investors Often Lose When They Sue Their Financial Adviser
Years of bull market bliss gave brokerage clients few reasons to open their account statements—until March. Within one month, stocks in the United States notched their biggest one-day losses—and gains—as mounting fears about COVID-19’s...
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- 26 Jan 2015
- Research & Ideas
National Health Costs Could Decrease if Managers Reduce Work Stress
Mortality and Health Costs in the United States, written with Stanford business professors Jeffrey Pfeffer and Stefanos A. Zenios. Goh specializes in developing complex mathematical models that can aid decision making, especially in the...
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- 10 Jan 2023
- Op-Ed
Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage
to individual contributor and in one recent case, a CEO-founder sold their company and is now transitioning to a leader within a very large organization. In each of these cases, these were not overnight changes, but rather they were thoughtful shifts that each managed...
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by Julia Austin