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All HBS Web
(4,888)
- People (38)
- News (1,586)
- Research (2,451)
- Events (13)
- Multimedia (10)
- Faculty Publications (1,072)
- 2023
- Working Paper
The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks
By: Isamar Troncoso, Minkyung Kim, Ishita Chakraborty and SooHyun Kim
The US has seen a rise in union movements, but their effects on service industry marketing outcomes like customer satisfaction and perceptions of service quality remain understudied. In this paper, we empirically study the impact on customer satisfaction and...
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Keywords:
Labor Unions;
Customer Satisfaction;
Perception;
Public Opinion;
Employees;
Food and Beverage Industry
Troncoso, Isamar, Minkyung Kim, Ishita Chakraborty, and SooHyun Kim. "The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks." Working Paper, 2023.
- 11 Feb 2015
- Research & Ideas
Politicians Benefited From Using Toxic Loans
power for more than 20 years). Vallée and Pérignon analyzed how the politicians used the loans—whether they had invested the money in equipment or services for the city, or View Details
- Research Summary
Institutions and Human Capital Development in the Indian IT Services Industry
Una's dissertation research examines how institutional contexts shape human resource practices and human capital development in knowledge intensive industries and their implications for long-term industry development and competitiveness.
Una uses field,... View Details
- 01 Jun 2004
- News
Alumni Clubs Click with New Web Services
simplicity and low cost of a tool like this.” The benefits of the new service outweigh the annual $750 fee, says Rogelio Fussa, assistant director and club liaison for Alumni Programs at HBS. As more clubs sign on, the annual fee will...
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- 14 Dec 2010
- Op-Ed
Tax US Companies to Spur Spending
holdings--estimates of the amount held by US public corporations easily exceed $1 trillion; several technology companies alone are sitting on cash balances in excess of $20 billion--are thought to result from the absence of investment...
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Keywords:
by Mihir A. Desai
- Article
Vungle Inc. Improves Monetization Using Big-Data Analytics
By: Bert De Reyck, Ioannis Fragkos, Yael Grushka-Cockayne, Casey Lichtendahl, Hammond Guerin and Andrew Kritzer
The advent of big data has created opportunities for firms to customize their products and services to unprecedented levels of granularity. Using big data to personalize an offering in real time, however, remains a major challenge. In the mobile advertising industry,...
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Keywords:
Big Data;
Monetization;
Data and Data Sets;
Advertising;
Mobile Technology;
Customization and Personalization;
Performance Improvement
De Reyck, Bert, Ioannis Fragkos, Yael Grushka-Cockayne, Casey Lichtendahl, Hammond Guerin, and Andrew Kritzer. "Vungle Inc. Improves Monetization Using Big-Data Analytics." Interfaces 47, no. 5 (September–October 2017): 454–466.
- 15 May 2013
- News
Sustainability in Financial Services Is Not About Being Green
- 02 Mar 2007
- What Do You Think?
What Is the Government’s Role in US Health Care?
Summing Up This month's exchange of ideas regarding U.S. healthcare reform ranged far and wide. Some of us were interested primarily in the issue of cost escalation and how to contain it. Others addressed issues of quality. For still...
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- Web
Usage and Policies - Research Computing Services
About Us Usage and Policies 4ms For information about our terms of service and acceptable use policies, please see the below pages. Eligibility Except where noted in our terms...
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- September 2018
- Article
Discretionary Task Ordering: Queue Management in Radiological Services
By: Maria Ibanez, Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Work-scheduling research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize similar tasks...
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Keywords:
Discretion;
Scheduling;
Queue;
Healthcare;
Learning;
Experience;
Decentralization;
Operations;
Service Operations;
Service Delivery;
Performance;
Performance Effectiveness;
Performance Efficiency;
Performance Improvement;
Performance Productivity;
Decisions;
Time Management;
Cost vs Benefits;
Health Industry
Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats. "Discretionary Task Ordering: Queue Management in Radiological Services." Management Science 64, no. 9 (September 2018): 4389–4407. (Working paper available here. Winner of the 2017 Best Paper Competition of the POMS College of Healthcare Operations Management. Featured in Forbes, Quartz, and Inc.)
- April 1990 (Revised November 1992)
- Case
Population Services International: The Social Marketing Project in Bangladesh (Abridged)
By: James E. Austin
Population Services International (PSI) was a not-for-profit agency founded to disseminate family planning information and to market birth control products, primarily in less developed countries seeking to curb their population explosions. In 1976, PSI concluded an...
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Keywords:
Conferences;
Developing Countries and Economies;
Information Publishing;
Growth and Development Strategy;
Marketing Strategy;
Social Marketing;
Agreements and Arrangements;
Product;
Nonprofit Organizations;
Pharmaceutical Industry;
Bangladesh;
Washington (state, US)
Austin, James E. "Population Services International: The Social Marketing Project in Bangladesh (Abridged)." Harvard Business School Case 590-061, April 1990. (Revised November 1992.)
- June 2011 (Revised January 2013)
- Case
Home Essentials: Building a Global Service Business with Local Operations
By: Lynda M. Applegate, William R. Kerr and David Lane
Chris Exline founded Home Essentials, a furniture rental business targeted toward expatriates, in Singapore but rapidly moved the base of operations to Hong Kong. The company was highly successful in Singapore and Hong Kong and then pursued rapid global expansion....
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Keywords:
Growth Management;
Renting or Rental;
Corporate Governance;
Global Strategy;
Failure;
Singapore;
Hong Kong
Applegate, Lynda M., William R. Kerr, and David Lane. "Home Essentials: Building a Global Service Business with Local Operations." Harvard Business School Case 811-078, June 2011. (Revised January 2013.)
- 2021
- Working Paper
Accounting for Product Impact in the Interactive Media and Services Industry
By: DG Park, George Serafeim and Katie Trinh
We apply the product impact measurement framework of the Impact-Weighted Accounts Initiative (IWAI) in two competitor companies within the interactive media and services industry. We design a monetization methodology that allows us to calculate monetary impact...
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Keywords:
Product Innovation;
Impact;
Impact Investing;
Impact Measurement;
ESG;
ESG (Environmental, Social, Governance) Performance;
ESG Ratings;
Social Corporate Responsibility;
Corporate Social Responsibility;
Social Impact;
Product Design;
Product Positioning;
Society;
Product;
Environmental Sustainability;
Measurement and Metrics;
Framework;
Corporate Social Responsibility and Impact;
Social Media;
Technology Industry
Park, DG, George Serafeim, and Katie Trinh. "Accounting for Product Impact in the Interactive Media and Services Industry." Harvard Business School Working Paper, No. 21-134, June 2021.
- Web
About Us - HBS Working Knowledge
About Us Linking Policy About Us What We Do Since 1999, Harvard Business School Working Knowledge has connected the School’s leading edge research and ideas on business management with practitioners,...
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- Web
Database Best Practices - Research Computing Services
the steps taken in cleaning and preparing raw data for importation. Column naming is also an important part of documentation. Names should be descriptive and usable as well as consistent. Avoid using spaces and quoted identifiers in...
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- Web
Monitoring Jobs & Troubleshooting - Research Computing Services
Running Jobs Monitoring Jobs & Troubleshooting 6ms Monitoring and Controlling Jobs Whether using a GUI or the command line, monitoring the progress of your jobs and understanding how to control them is essential. Below we provide commands...
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- Web
Guidelines for Choosing Resources - Research Computing Services
Running Jobs Guidelines for Choosing Resources 4ms Whether running an interactive or batch job, it is important to understand the resources being used in the background of your submissions. Choosing Your Resources See our Choosing...
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- Web
RCS Offboarding Checklist - Research Computing Services
destroyed. If you plan to purchase your HBS laptop, TSS will remove all HBS productivity software for you; you may need to remove any HBS-licensed research software yourself. HBSGrid cluster– Have you requested a guest user account (if needed)? Should you need to...
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- Web
About Us | Information Technology
About Us 400 + media-rich cases since 1995 200 + faculty partners 750k + units sold at HBP since 2007 30k + unique student views each year Assets from a variety of multimedia cases produced by the Multimedia Team at HBS Meet the Team...
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- 13 Sep 2013
- HBS Seminar