Tipping - Publications - Faculty & Research

23 Nov 2021
Book

What It Takes to Build an Organizational Culture That Wins

cultural change and provides a playbook to help leaders hire productive employees, organize around teams and values, and lead by inclusion. In a nod to the times, he devotes space to tips for creating and maintaining culture in remote... View Details

Keywords: by Avery Forman

10 Feb 2022
Research & Ideas

Why Are Prices So High Right Now—and Will They Ever Return to Normal?

higher-than-normal inflation levels for a while.” [Image: iStockphoto/Eloi_Omella] Related reading from the Working Knowledge Archives Seven Tips for Managing Price Increases View Details

Keywords: by Rachel Layne

05 May 2022
Research & Ideas

Why Companies Raise Their Prices: Because They Can

inflation in prices since the onset of the pandemic, consumers are still buying, likely reflecting a lower price sensitivity. This could continue to allow companies to raise prices faster,” MacKay says. Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Rachel Layne

29 Oct 2012
Research & Ideas

Are You Paying a Tip--or a Bribe?

Few people see a relationship between tipping and bribing. But consider this: In places where people tip heavily, bribes are more likely to exchange hands as well. Research shows that there's actually a fine... View Details

Keywords: by Dina Gerdeman

06 Oct 2010
Research & Ideas

John Kotter: Four Ways to Kill a Good Idea

tipped not only toward opposing a proposal, but also toward using attack tactics that tip still more people. Anxiety then builds like an infection. People use fear-mongering strategies with voices that are... View Details

Keywords: by John Kotter & Lorne A. Whitehead

27 Feb 2023
Research & Ideas

How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

as well as signs that the increases were not one-time phenomena. As a result, "understanding the causes and effects [of lateness and absenteeism] should be a key priority of retailers." One tip for managers: Address the problems through... View Details

Keywords: by Ben Rand; Retail

25 Jan 2016
Research & Ideas

When Negotiating a Price, Never Bid with a Round Number

Here’s an easy tip for anyone negotiating to buy a car, a house, or even a company. When you make an initial offer, don’t bid with a round number like $10,000 or $1 million or $15 per share. Rather, bid with a more precise number, like... View Details

Keywords: by Carmen Nobel

29 Nov 2022
Research & Ideas

How Much More Would Holiday Shoppers Pay to Wear Something Rare?

it.” You Might Also Like: How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing) Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews Dog Eat Dog: Measuring Network Effects Using a... View Details

Keywords: by Michael Blanding; Retail

10 Dec 2021
Research & Ideas

Truth Be Told: Unpacking the Risks of Whistleblowing

whistleblowers is to compensate them financially for the costs they incur. We also found that cash-for-information regimes do not increase the number of frivolous tips filed with regulators or change the probability that the employee... View Details

Keywords: by April White

30 Jun 2021
In Practice

The Harvard Business School Faculty Summer Reader 2021

adapt to "WFH" and now prepare for some sort of return-to-the-office strategy. I am looking forward to getting Tsedal's perspective on this topic! Finally, two books I completed earlier this spring and highly recommend because both are jam-packed with useful View Details

Keywords: by Kathryn Haviland

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

from others seeking work. Many other restaurant employees, particularly front-of-house tipped workers, earned more while working than receiving unemployment compensation and want to return quickly, but are concerned their income will drop... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

an 'ARMY' of Fans: Marketing Lessons from K-Pop Sensation BTS How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing) Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu.... View Details

Keywords: by John Deighton and Leora Kornfeld

04 Feb 2002
Research & Ideas

How To Do Business in Islamic Countries

"There are very few who are doing that yet," he added. "As a result, truly few Muslims who are international businesspeople are exposed to the vagaries of currency exchanges." There are religiously acceptable options for commodities, but they're... View Details

Keywords: by Martha Lagace

06 Sep 2022
Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

guiding principle is that the team decides what the co-location schedule will be.” You Might Also Like: Let’s Move Forward from COVID—Without Forgetting What We’ve Learned Reunited and It Feels (Not) So Good: Tips for Managing a Rocky... View Details

Keywords: by Ben Rand

21 Sep 2020
Research & Ideas

Are You Sabotaging Your Own Company?

than creating an unpleasant situation among one’s fellow workers, engaging in bickering, or displaying surliness and stupidity.” The manual provides several other tips for stirring up “general interference with organizations and... View Details

Keywords: by Dina Gerdeman

12 Aug 2020
Research & Ideas

Why Investors Often Lose When They Sue Their Financial Adviser

repealed the regulations shortly after they were introduced. Finra has considered measures to level the playing field, including letting parties eliminate more arbitrators and boosting arbitrators’ pay. Egan’s research suggests that those approaches View Details

Keywords: by Danielle Kost; Financial Services

17 Jan 2011
Research & Ideas

Being the Boss

thing is happening, can I get it to you tomorrow?" And he can read you in person. Another tip is that when you're working virtually, silence does not indicate agreement. So you have to actively inquire more than you would with a... View Details

Keywords: by Carmen Nobel

14 Jun 2021
Op-Ed

When Your Nerves Get the Best of You, Change the Narrative

Author Francesca Gino is the Tandon Family Professor of Business Administration at Harvard Business School. She's the author of Rebel Talent: Why It Pays to Break the Rules in Work and Life. [Image: iStockphoto/IPGGutenbergUKLtd] How do you manage anxiety in stressful... View Details

Keywords: by Francesca Gino

17 Jan 2023
Book

Good Companies Commit Crimes, But Great Leaders Can Prevent Them

controlled. You Might Also Like: The Trial of Elizabeth Holmes: Visionary, Criminal, or Both? Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work Corruption: New Insights for Fighting an Age-Old Business Problem Feedback or ideas... View Details

Keywords: by Lane Lambert

11 Apr 2012
Research & Ideas

The High Risks of Short-Term Management

transcripts of 70,042 earnings calls—conference calls where executives discuss quarterly results with investors, analysts, and the media—that were held by 3,613 firms during 2002-2008. This involved searching for 14 terms used by management such as "latter half" and... View Details

Keywords: by Sean Silverthorne; Financial Services

Publications