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  • 27 Sep 2010
  • Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

It's a common problem: A work team tackles a high-pressure project for a client, but along the way something goes wrong with team dynamics and the client ends up feeling shortchanged. Even though View Details
Keywords: by Sarah Jane Gilbert
  • Article

Diversity and Team Performance in a Kenyan Organization

By: Benjamin Marx, Vincent Pons and Tavneet Suri
We present the results from a field experiment on team diversity. Individuals working as door-to-door canvassers for a non-profit organization were randomly assigned a teammate, a supervisor, and a list of individuals to canvass. This created random variation within... View Details
Keywords: Ethnic Diversity; Organizational Behavior; Labor Management; Groups and Teams; Diversity; Performance
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  • 1 Jan 2021
  • Interview

Encore Teams That Succeed with Amy Edmondson

By: Amy C. Edmondson and Wanda Wallace
Teams in which people are not afraid to speak up, to challenge, to risk saying a wild idea are teams with the best performance. Google has found that psychological safety is a key component of their best teams. Yet, people are afraid of causing trouble, looking... View Details
Keywords: Psychological Safety; Organizational Culture; Trust; Groups and Teams; Performance Effectiveness
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  • March 2016 (Revised January 2020)
  • Teaching Note

Behavioural Insights Team (A) and (B)

By: Michael Luca and Patrick Rooney
The Behavioural Insights Team case introduces students to the concept of choice architecture and the value of experimental methods (sometimes called A/B testing) within organizational contexts. The exercise provides an opportunity for students to apply these principles... View Details
Keywords: Behavioral Economics; Experiments; Choice Architecture; Public Entrepreneurship; Decision Choices and Conditions; Mathematical Methods; United Kingdom
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  • October 2001
  • Article

Speeding Up Team Learning

By: Amy C. Edmondson, Richard Bohmer and Gary P. Pisano
Keywords: Learning
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  • 27 May 2015
  • Research & Ideas

Build 'Scaffolds' to Improve Performance of Temporary Teams

thing or two about efficiency. But it's one thing to make yourself more efficient, quite another to make a team more efficient, and still another when that team's membership is in constant flux. With short-term View Details
Keywords: by Roberta Holland; Health
  • October 2009
  • Case

Medisys Corp.: The IntensCare Product Development Team

By: Anne Donnellon and Joshua D. Margolis
Key topics include designing teams, managing teams, managing conflict, group dynamics, project management, product development, interdepartmental relations, and organizational change. MediSys, a U.S.-based medical equipment maker, has been developing IntensCare, a new... View Details
Keywords: Project Management; Interdepartmental Relations; Organizational Change; Leadership; Conflict Management; Interpersonal Communication; Groups and Teams; Product Design; Product Development; Organizational Change and Adaptation; Health Care and Treatment; Power and Influence; Medical Devices and Supplies Industry; United States
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  • December 2018 (Revised June 2020)
  • Case

Creating the French Behavioral Insights Team

By: Michael Luca, Ariella Kristal and Emilie Billaud
This case explores how neuroscientist Mariam Chammat helped set up the first behavioral insights team at the center of the French government, and encouraged French administrations to innovate and create policy initiatives based on psychological theories of influence... View Details
Keywords: Choice Architecture; Behavioral Economics; Experiments; Negotiation; Decision Making; Economics; Taxation; Entrepreneurship; Consumer Behavior; Public Administration Industry; Europe; France; Paris
Related
  • 22 Mar 2012
  • News

Global Team Leaders Must Deliberately Create “Moments”

  • 11 Sep 2008
  • News

HBS team wins big - and twice

  • Jul 25 2018
  • Testimonial

A Team Approach to Learning and Leadership

  • 13 Jan 2016
  • News

The Problem with Productivity of Multi-Ethnic Teams

  • Sep 2007 - 2007
  • Conference Presentation

Antecedents of Boundary Spanning in Cross-functional NPD Teams

By: James R. Dillon, Shikhar Sarin and Amy C. Edmondson
Boundary spanning has been shown in prior research to enhance innovativeness and performance of product development teams. In this study, we examine team conditions that foster boundary spanning behavior. We analyze survey data from 207 members of 54 cross-functional... View Details
Keywords: Product Development; Innovation and Invention; Groups and Teams; Behavior; Performance Improvement; Boundaries; Leadership Style; Product; Complexity; Integration; Power and Influence
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  • 04 May 2017
  • Cold Call Podcast

Leading a Team to the Top of Mount Everest

Keywords: Re: Amy C. Edmondson
  • Article

Big Teaming for Audacious Innovation

By: Amy C. Edmondson
Related
  • 26 Oct 2022
  • News

How to Create Safe Teams

  • 01 Sep 2009
  • News

Building Your Own Dream Team

This era of social networking would surely have been invented by Keith Ferrazzi (MBA ’92) had it not sprouted on its own. Ferrazzi is well known as a professional networker in the best (or worst, depending on whom you’re talking to) HBS tradition — his Rolodex is as... View Details
Keywords: Sean Silverthorne; Publishing Industries (except Internet); Information
  • 29 Sep 2021
  • News

Harvard Business School Announces Rock Accelerator Teams for 2021-22

  • 17 Dec 2013
  • News

The Three Pillars of a Teaming Culture

  • 19 Jul 2011
  • News

HBS's Amy Edmondson On the Death of Teams