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- All HBS Web (579)
- Faculty Publications (78)
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- 02 Dec 2010
- What Do You Think?
Making Right Choices: Art or Science?
are made from spirit, and that "with science comes anonymity with art comes denial a real decision is delivered from the soul." The science of choosing was characterized as what business does to influence consumers. Gerald... View Details
Keywords: by Jim Heskett
- 10 Sep 2001
- Research & Ideas
Do You Have Change Fatigue?
widespread dissatisfaction with the status quo. Someone must develop a vision for the future and a plan to get there. During the second stage, there must be a real willingness to take on the resisters—the most dangerous of these, warns... View Details
Keywords: by Nick Morgan
- 10 Oct 2011
- Research & Ideas
Retailing Revolution: Category Killers on the Brink
personalized selling (cosmetics, for example), online shops have a hard time creating a satisfying experience. Hence stores have much to offer in these product categories. What strategies can retailers implement given the increasing lack of productivity of their retail... View Details
- 31 May 2017
- What Do You Think?
Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?
for growth for the company; what would consumers want to purchase online that would fit into a rapid response distribution model? Students rejected numerous options involving lower-value items such as dog food, which would require... View Details
- 13 Jan 2021
- Research & Ideas
How 'Small C' Change Can Beat Large-Scale Rebuilding
Even as COVID vaccines begin early deployment, pressure on leaders continues to mount to engage in “Big C” change: rapid course corrections through job cuts, recruiting a fresh management team, and redesigning roles and responsibilities to score quick wins. Clearing... View Details
- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
fabricated or real crisis is an essential ingredient for effective change management, as an existential threat breaks down many barriers to change. With such an unprecedented crisis, it is stretching and breaking apart even the strongest... View Details
- 04 Apr 2012
- Research & Ideas
When Founders Recruit Friends and Family as Investors
founder-CEO said that "if you think there is a real possibility that you might lose their investment, maybe you haven't addressed all the risks" and should take the hint to think again and try harder to reduce them. However,... View Details
Keywords: by Noam Wasserman
- 05 Jul 2021
- What Do You Think?
Do Companies Really Need Chief Experience Officers to Know Their Customers?
is opportunity The past few years, companies have complained of a dearth of women and minority applicants. It would be a real silver lining if the pandemic creates the wave of “new” candidates you describe. What will be even better is if... View Details
Keywords: by James Heskett
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
journals. “Academic research can be helpful, but it tends to be overly complex, hard to digest, and not backed by real quantitative insights from customer populations or engagements,” says Neale-May, executive director of the Chief... View Details
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
shortsighted, sub-optimal, and conflict-ridden. For example, when field sales, telesales, and customer service people all interact with the same account, the objective is flawless, efficient, timely service but the real result can be... View Details
Keywords: by Benson Shapiro
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
century? Today, the world’s largest taxi company (Uber) owns no cars; the world’s largest provider of accommodations (Airbnb) owns no real estate; and the world’s largest retailer (Alibaba) owns no inventory. Modern platform thinking has... View Details
Keywords: by Martha Lagace
- 18 Jun 2014
- Research & Ideas
Book Excerpt: ‘Collective Genius’
in figure 1-2 of the real CG movie-making process. Since innovation is a problem-solving process, it's really about searching for a solution by creating and testing a portfolio of ideas. It often takes time even to frame a problem in the... View Details
- 08 Sep 2015
- First Look
September 8, 2015
the need for increased upfront financing, but this protection lowers the real option value of the new venture. In equilibrium, financing risk disproportionately impacts innovative ventures with the greatest... View Details
Keywords: Carmen Nobel
- 14 Apr 2003
- Research & Ideas
Andy Grove on the Confident Leader
wait; investment decisions or personal decisions don't wait for that picture to be clarified.— Andy Grove AG: None of us have a real understanding of where we are heading. I don't. I have senses about it. But decisions don't wait;... View Details
- 01 Dec 2003
- What Do You Think?
Is This the Twilight Era for the Managed Mutual Fund?
probably seen the beginning of the decline of the actively managed mutual fund," Charles Broming expressed the hope that "money management will become another technical job and compensation will reflect its real added... View Details
Keywords: by James Heskett
- 18 Mar 2014
- First Look
First Look: March 18
the supply of capital create the need for increased upfront financing, but this protection lowers the real option value of the new venture. In equilibrium, financing risk disproportionately impacts... View Details
Keywords: Sean Silverthorne
- 09 Jul 2024
- Research & Ideas
Chance Encounters: What's at Stake in Return-to-Office Decisions
home. But they also used real numbers to measure productivity and saw the exact opposite in the non-subjective evaluations, so there was a disconnect between what was perceived to be going on by employees vs. what the actual numbers were... View Details
- 19 Aug 2013
- Research & Ideas
Studying How Income Inequality Shapes Behavior
(some received larger amounts, others smaller) and then had the option to buy a ticket that, were they to win, might allow them to move up economically. The researchers found that the likelihood participants would choose the lottery was... View Details
Keywords: by Michael Blanding
- 20 Jan 2017
- Research & Ideas
Here’s How Businessman Trump Is Likely to Approach the Presidency
parlayed his fame as a celebrity real estate developer into a winning pitch to voters as a Washington outsider. Emphasizing his decades of experience as a wheeler-dealer building luxury hotels, casinos, and golf courses around the world,... View Details
Keywords: by Christina Pazzanese
- 24 Aug 2010
- First Look
First Look: August 24
further demonstrate that financing risk has the greatest impact on firms with the most real option value. Hence, the mix of projects funded and type of investors who are active varies with the level of... View Details
Keywords: Sean Silverthorne