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- All HBS Web (348)
- Faculty Publications (38)
- 21 Nov 2013
- News
Case Study: BlackBerry and Thorsten Heins
phones, and focused the company on the critical launch of its next iteration of handsets, BlackBerry 10. The phones came in two versions: first launched was a touch-screen phone designed to attract...
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- 01 Sep 2018
- News
Escape Hatch
2015 with three tiny houses in the southern New Hampshire woods, Getaway now offers 89 escapes in areas less than two hours from Boston, New York, and Washington, DC, with the goal of expanding to three new markets in the coming year. Getaway’s message? Put your View Details
- 01 Jun 2016
- News
Prima Datarina
adding that ticket prices can climb to $250 for some high-demand performances. “In the box office, we heard people on the phone shouting to their friend, ‘We pay that for Celtics tickets, we can pay it for the ballet!’ ” READ MORE Kara...
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Julia Hanna
- 23 Dec 2009
- News
In the Zone
“There’s a strong conviction throughout the organization that you can’t work here unless you believe that all kids have the potential to succeed,” Scopaz says during a quick phone call. “I wanted to stay beyond my fellowship year because...
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- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
They do it in two ways. One, if a Progressive customer gets into a minor accident, he or she can phone the company from the scene and will be met by a member of its Immediate Response fleet. "It's not unusual for them to show up at...
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by Martha Lagace
- 01 Dec 2014
- News
Feedback
my hat to Karim Khoja (AMP 156, 1999) for the leadership he has demonstrated at Roshan. This is how hearts and minds are truly won. I might add, public outcry has never been a concern of the Taliban. The Taliban have stopped destroying the cell View Details
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feedback
- 01 Sep 2004
- News
Inside Executive Search
leading companies in the relevant industry sectors, then works to identify the managers most responsible for the success of the relevant business. We want to learn why a prospect may be an appropriate candidate before making the first View Details
- 01 Jun 2014
- News
In My Humble Opinion: Jan Swartz (MBA 1996)
cruise-director cheeriness. "It's a 24/7 business, with ships sailing every day, everywhere in the world," Swartz says by phone from her office in Valencia, California. "Our ships are small cities." Time on the road: 10 days a month. "We...
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- Profile
Tuce Zengin Van den Eynde
leadership training with G.E. — a high-level program that took her to Istanbul, London, and Paris — Tuce experienced a significant shift in scale when her FIELD 2 assignment took her team to Chennai, India, where they advised a fruit-juice stand View Details
- 22 Nov 2011
- News
A Storybook Beginning
Valley. At the same time, Worldreader is busy raising money and working with publishers to expand the list of titles that can be downloaded via Africa’s cell phone network. As the organization scales up, Risher says he is relying heavily...
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- 01 Mar 2013
- News
Making Change
finding allies in several HBS professors bolstered my confidence to take the leap. When I graduated, I had nothing but a business plan and the $3,000 pitch prize. Then came the $25,000 HBS fellowship in 2009. Today, we are a $3 million View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
Almost everyone has dialed a simple phone number -- be it to order a pair of socks or reserve a flight to New York -- only to end up navigating through a seemingly endless labyrinth of options, all because a mechanical voice continually...
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- 19 Jul 2011
- Research & Ideas
Rupert Murdoch and the Seeds of Moral Hazard
Management Practice and leadership expert Robert Steven Kaplan comments on these issues. Michel Anteby Many companies today operate like Russian nesting dolls, where one large figure is actually made up of many smaller ones. These...
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- 19 Jul 2016
- News
HBS Startup Is Developing Tech-Enabled Jewelry to Stop Rapists
at the Harvard i-lab. Working with survivors of sexual assault and with a team of MIT engineers, the cofounders of Flare Jewelry are developing wearable devices that include an alarm, text messaging to alert the wearer’s phone contacts of...
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- 19 Oct 2011
- News
A Good Look
expected to reach $6.7 billion in sales in 2015.) “Everything we’re making is plant-based,” explains Levy in a phone interview from Kemin’s headquarters in Des Moines, Iowa. “FloraGLO Lutein is a natural antioxidant from marigold extract....
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- 01 Jun 2006
- News
One-on-One with Tom Oreck
Katrina knocked out operations at the New Orleans headquarters and the Long Beach plant, pushing the business to the brink. Advanced planning saved vital data and operations, but Oreck credits employees with actually saving the company....
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- 01 Mar 2019
- News
The HBS Fund
operators in the United States were only able to glean a general estimate of location from mobile calls, thus hampering response times. Now, thanks to technology developed by RapidSOS, calls received from most Android View Details
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
million in revenue in 2013, up from $58 million in 2012. And it touts a Net Promoter Score—a customer-satisfaction indicator—in the low 80s, saying it is "significantly higher than Apple and Amazon, and nearly 50 points higher than phone...
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- 15 Nov 2013
- News
Helping Bright Ideas Shine Again
companies I invest in." Laguë's own desire for active involvement is really what he calls his "entrepreneurship gene" kicking in. "I've always had a bent for the finance side, but I also like to play a strong role in building companies, putting teams together, and...
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Robert S. Benchley
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
redefining the sector, and McDonald’s wasn’t keeping pace. MORE Growing from Within—Almost 90% of McDonald’s in the US are owned and operated by franchisees. Paulo Pena (MBA 2004) runs the rest. Hear from Kristy Cunningham on the all-day...
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