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- All HBS Web (218)
- Faculty Publications (19)
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- 05 Dec 2017
- First Look
First Look at New Research and Ideas, December 5, 2017
that addresses part of that challenge—with a particular focus on predicting customer churn. However, several other equally important aspects of managing retention have not received similar level of attention, leaving many managerial... View Details
Keywords: Sean Silverthorne
- 08 Dec 2015
- First Look
December 8, 2015
quality and efficiency. The introduction of this transparency contributed to a 22.2% increase in customer-reported quality and reduced throughput times by 19.2%. Laboratory studies revealed that customers who observed process transparency View Details
Keywords: Sean Silverthorne
- 26 Feb 2008
- First Look
First Look: February 26, 2008
similar behavior following periods of poor financial performance. In addition to offering promotions more frequently, we find that firms offer deeper price discounts to manage earnings during these periods. Furthermore, our results... View Details
Keywords: Martha Lagace
- 30 Sep 2002
- Research & Ideas
Use the Psychology of Pricing To Keep Customers Returning
big bucks in the minds of most consumers. We see similar efforts by magazines that advertise their low per-issue prices or insurance companies that break the cost of their premiums down to a low, per-day cost. All these efforts are... View Details
Keywords: by Manda Mahoney
- 03 Mar 2009
- First Look
First Look: March 3, 2009
Tom's of Maine by Colgate—to ascertain what is distinctive about the merger process and to analyze the elements critical to success. The article offers suggestions on how other companies considering similar arrangements might best manage... View Details
Keywords: Martha Lagace
- 05 Dec 2017
- Research & Ideas
What We've Learned from 101 Entrepreneurs in Emerging Markets
Another similarity between all of them was their focus and passion for their careers, devoting in some cases more than four decades to develop the same company in the same industry. This focus allowed these pioneers to develop unique and... View Details
Keywords: by Sean Silverthorne
- 27 Feb 2006
- Research & Ideas
Corporate Values and Employee Cynicism
positive values, do you see foresee an increasing risk for similar problems at other organizations? A: Many studies have shown the power of meaningful values to energize employees, providing them with a sense of purpose and identity in a... View Details
Keywords: by Martha Lagace
- 31 Mar 2009
- First Look
First Look: March 31, 2009
the board of directors to help improve the management of the business. When these negotiations failed, Biglari launched a proxy fight against Friendly in 2007. While these two activist investors shared similar objectives, they worked... View Details
Keywords: Martha Lagace
- 08 Mar 2016
- First Look
March 8, 2016
choices. Evaluating a natural experiment in which different results were shown to users who performed similar searches, they find that Google's prominent placement of its Flight Search service increased the clicks on paid advertising... View Details
Keywords: Sean Silverthorne
- 01 May 2007
- First Look
First Look: May 1, 2007
implies that multiple identity organizations may not be perceived as such by lower-level organizational members, who instead are likely to recognize a single identity to the exclusion of others. Team Emotion Recognition Accuracy and Team... View Details
Keywords: Sean Silverthorne
- 29 Jan 2013
- First Look
First Look: Jan. 29
praised as the engine of growth of society and castigated for being the source of the weakness of the economy. In this paper, we review the literature on financial innovation and highlight the similarities and differences between... View Details
Keywords: Sean Silverthorne
- 24 Feb 2014
- Research & Ideas
Uncovering Racial Discrimination in the ‘Sharing Economy’
Tower). Even controlling for factors including perceived quality and location, the researchers found that listings with nonblack hosts earned roughly 12 percent more than those with black hosts for apartments with View Details
- 09 Jan 2006
- Research & Ideas
Rebuilding Commercial Real Estate
mortgage-backed securities (CMBS), which are similar to, but more complex than, the mortgage-backed securities long used to bundle and sell packages of residential loans. "Commercial mortgage-backed securities did not exist in 1990... View Details
- 14 Aug 2012
- First Look
First Look: August 14
cohorts who first attended them. Rather than partner with a university to develop an accredited program, the firm decided it would be better off developing the program itself, with the help of an outside consultant who had done something View Details
Keywords: Sean Silverthorne
- 31 Jan 2012
- First Look
First Look: Jan. 31
prior work in fairness, the studies show that this effect is driven by violations of norms and the perceived similarity between the inferior, degraded version of a product and the full-featured model offered... View Details
Keywords: Sean Silverthorne & Carmen Nobel
- 15 May 2018
- First Look
New Research and Ideas, May 15, 2018
Meta-analyses of published studies show that those ideas are myths—men and women actually have similar inclinations, attitudes, and skills. What does differ is the way they are treated on the job: Women have less access to vital... View Details
Keywords: Dina Gerdeman
- 29 Jan 2008
- First Look
First Look: January 29, 2008
likely to implement MV proposals after industry-peer firms implement a similar proposal. Finally, proposals aimed at removing anti-takeover measures or instituting certain shareholder rights are more likely to be implemented. With respect... View Details
Keywords: Martha Lagace
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
and the development of incremental tradeoffs towards radical moves to create new business models, new forms of satisfying needs that drastically reduce costs and/or raise value perceived by customers. One important enabler of new business... View Details
- 07 Jul 2009
- First Look
First Look: July 7
as in two-sided assignment problems, the payoffs of a matching can be divided between the agents. We take a similar approach to one-sided assignment problems as Sasaki (1995) for two-sided assignment problems, and we analyze various... View Details
Keywords: Martha Lagace
- 27 Feb 2007
- First Look
First Look: February 27, 2007
Midway" within Microsoft, the console project was intended to counter the perceived threat to the Windows franchise posed by Sony expanding the original PlayStation into a broad entertainment platform with the PlayStation 2. Seamus... View Details
Keywords: Martha Lagace