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Show Results For
- All HBS Web
(268)
- News (32)
- Research (208)
- Events (1)
- Multimedia (4)
- Faculty Publications (70)
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- 26 Aug 2013
- Lessons from the Classroom
Built for Global Competition from the Start
Association board in two months. Trouble was, Grinna lacked a technical background. In class discussion, students consider whether Grinna should hire local programmers or a CTO to do the work; outsource the work using a global labor... View Details
- 08 Jan 2001
- What Do You Think?
Have We Extended the Boundaries of the Firm Too Far?
standards of the Internet and willing to transfer databases to a "rival supplier" in the event of an unsatisfactory relationship (Joshua Doherty), and those maintaining a highly focused in-house R&D capability while View Details
Keywords: by James Heskett
- 30 Oct 2012
- First Look
First Look: October 30
the context of vehicle emissions testing in a state in which the government has outsourced these inspections to the private sector. Analyzing millions of emissions tests, we find empirical support for our hypotheses that particular View Details
Keywords: Sean Silverthorne
- 21 Dec 2010
- First Look
First Look: December 21
lead to reduced economic productivity subsequent to exposure to temptation. Using a design inspired by the classic "Marshmallow Test," we report data from a field experiment in which children between the ages of 6 and 13 were... View Details
- 30 Apr 2013
- First Look
First Look: April 30
through affective mechanisms. Working Papers Innovation, Reallocation and Growth By: Acemoglu, Daron, Ufuk Akcigit, Nicholas Bloom, and William Kerr Abstract—We build a model of firm-level innovation, productivity growth and... View Details
Keywords: Sean Silverthorne
- 06 May 2002
- Research & Ideas
A Toolkit for Customer Innovation
can easily tweak that parameter on the profile and have the machine immediately produce another sample. It is important to note that outsourcing product development to customers does not eliminate learning... View Details
Keywords: by Stefan Thomke & Eric Von Hippel
- 03 Aug 2010
- First Look
First Look: August 3
in bringing their products to market, yet we know very little about the kinds of strategies they can employ to influence regulatory actor decision making. In this paper, we highlight a firm's strategic use of symbolic signaling in... View Details
Keywords: Martha Lagace
- 02 Feb 2010
- First Look
First Look: Feb. 2
per capita and, thus, lower cost of capital. We also explain that the variation in revenues per capita was both a product of the variation in natural endowments and a commodity boom that had asymmetric effects among states. These two... View Details
Keywords: Martha Lagace
- 10 Oct 2018
- Research & Ideas
The Legacy of Boaty McBoatface: Beware of Customers Who Vote
social media, responses are immediate.” Also, votes allow companies to perform consumer research cheaply, generating new ideas for products or flavors, or testing consumer preference for options it might be considering. “Firms can... View Details
- 26 Jan 2009
- Research & Ideas
Where is Home for the Global Firm?
example, the fragmentation of production around the world, distribution outlets worldwide, and research and development facilities that capitalize on local talent pools. But we still basically think that firms belong to some home country... View Details
Keywords: by Martha Lagace
- 01 Feb 2012
- What Do You Think?
Is Support for Small Business Misplaced?
investments in research and development, was emphasized by several respondents. Mark Hopkinson remarked that "most big companies rely for their tech pipeline of new products on the innovation that comes from small business, acquiring... View Details
Keywords: by James Heskett
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
and users can choose to outsource or select an alternative service provider.7 Let's look at each of these conditions in turn. The first condition states that a constituent finds value in the firm's outputs. Who satisfies this definition?... View Details
Keywords: by Robert Simons
- 05 Mar 2001
- What Do You Think?
Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?
Productivity will improve as the alternation of job assignments eliminates the 'indispensable' worker." Connie Luthy says, "I have practiced 'Just-In-Time' hiring ... in the pharmaceutical industry.... I have advised my client... View Details
Keywords: by James Heskett
- 27 Sep 2011
- First Look
First Look: September 27
the boundaries of organizations. Though experience and productivity improvement may be seen as key benefits of this trend, little is known about how this shift toward outsourcing influences learning. When... View Details
Keywords: Sean Silverthorne
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
ship-from-store (SFS), to increase their store productivity and expand their integrated presence across multiple retail channels (i.e. brick-and-mortar store, web, and mobile; also known as omnichannel retailing). The Scale Of The Threat... View Details
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
of both their consumers and regulators. “Usually, with debt collection, the object is to dial for dollars—collect as much as you can in the first phone call, and then outsource the work to the legal system,” says Campbell, whose research... View Details
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
From product push to customer pull, technology has vastly reshaped the business transaction—and in turn, the customer's place in the value chain. Today, managing the customer relationship has become the single most important dimension of... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 09 Feb 2010
- First Look
First Look: Feb. 9
outsourcing certain store operations to third parties, changing the way store managers were compensated, and creating formal operating procedures for store operations. But he knew he had to be careful. Could an emphasis on improving labor... View Details
Keywords: Martha Lagace
- 28 Oct 2013
- Research & Ideas
Book Excerpt: The Good Struggle: Responsible Leadership in an Unforgiving World
and revisable. Next Right Steps Leaders rely on evolving commitments for three practical reasons. First, they can. Knowledge-based organizations are more flexible than traditional manufacturing firms with dedicated factories, and firms that sell View Details
Keywords: by Joseph L. Badaracco
- 02 Sep 2015
- Research & Ideas
Explaining China's Crash
part from massive outsourcing on the part of companies in developed markets. They were moving production to China in droves because labor was cheap, so the economy grew very, very fast. In the process of... View Details