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All HBS Web
(1,506)
- News (277)
- Research (1,037)
- Events (2)
- Multimedia (3)
- Faculty Publications (197)
- 04 Jan 2011
- Working Paper Summaries
The Learning Effects of Monitoring
- October 31, 2022
- Article
Achieving Individual—and Organizational—Value with AI
By: Sam Ransbotham, David Kiron, François Candelon, Shervin Khodabandeh and Michael Chu
New research shows that employees derive individual value from AI when using the technology improves their sense of competency, autonomy, and relatedness. Likewise, organizations are far more likely to obtain value from AI when their workers do. This report offers key...
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Ransbotham, Sam, David Kiron, François Candelon, Shervin Khodabandeh, and Michael Chu. "Achieving Individual—and Organizational—Value with AI." MIT Sloan Management Review, Big Ideas Artificial Intelligence and Business Strategy Initiative (website) (October 31, 2022). (Findings from the 2022 Artificial Intelligence and Business Strategy Global Executive Study and Research Project.)
- 13 Oct 2010
- Research & Ideas
How Government can Discourage Private Sector Reliance on Short-Term Debt
For the last decade or so financial institutions have relied increasingly and excessively on short-term financing, risky business that could quickly go south when a souring economy made it impossible for firms to roll over their short-term financing. Some researchers...
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- 17 Oct 2011
- Research & Ideas
How ‘Hybrid’ Nonprofits Can Stay on Mission
two key questions that leaders must address to keep the mission on course while still making enough money to sustain that mission: One, whom should you hire to strike a healthy balance between idealism and the bottom line? And two, what's...
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by Carmen Nobel
The Four Things a Service Business Must Get Right
All successful firms must design a compelling offering and manage the workforce to deliver it at an attractive price. But service firms must do even more: deal with the frustrating fact that their customers can wreak havoc on service quality and... View Details
Achieving Individual — and Organizational — Value With AI
New research shows that employees derive individual value from AI when using the technology improves their sense of competency, autonomy, and relatedness. Likewise, organizations are far more likely to obtain value from AI when their workers do. This report...
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- 13 Aug 2021
- Research & Ideas
Managers, Here’s How to Bond with New Hires Remotely
new,” Choudhury says. “Now you can work from anywhere. A company can give an employee the choice of where to live, even if there’s no company office there. This is what digital nomads do.” The key takeaway...
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by Lane Lambert
- 19 Aug 2021
- Op-Ed
Don't Ignore Your Employees' Misery—TAKE Control
execution is paramount. Surveys should be short and focus on a few key points to encourage employee engagement. To promote the most candid dialogues, an organization should segment members by seniority and...
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by Hise O. Gibson and MaShon Wilson
- Article
Elevate Employees, Don't Eliminate Them
By: Ryan W. Buell
The last major global shock—the 2008 recession—led to what economists call a “jobless recovery” as companies found they could get by with fewer employees. But post-pandemic, the author writes, managers should focus on changing employees’ roles instead. He has five key...
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Keywords:
Employee Relationship Management;
Customer Relationship Management;
Interpersonal Communication;
Value Creation
Buell, Ryan W. "Elevate Employees, Don't Eliminate Them." Harvard Business Review 99, no. 5 (September–October 2021): 55–59.
- 27 Apr 2020
- Research & Ideas
How Remote Work Changes What We Think About Onboarding
the employee begins, the hiring manager should provide a list of all the key people the employee should connect with in their early days on the job, including direct reports, a...
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by Boris Groysberg
- 2007
- Working Paper
Interpersonal Authority in a Theory of the Firm
This paper develops a theory of the firm in which a firm's centralized asset ownership and low-powered incentives give a manager 'interpersonal authority' over employees (in a world with differing priors). The paper derives such interpersonal authority as...
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Keywords:
Governance Controls;
Employee Relationship Management;
Managerial Roles;
Motivation and Incentives;
Boundaries;
Theory
Van den Steen, Eric J. "Interpersonal Authority in a Theory of the Firm." Sloan School of Management Working Paper, No. 4667-07, July 2007. (Available at SSRN.)
- May 17, 2023
- Article
Don't Let Passion Lead to Burnout on Your Team
By: Joy Bredehorst, Kai Krautter, Jirs Meuris and Jon M. Jachimowicz
Passion is often heralded as the key to a fulfilling and successful career, but the authors’ recent research suggests that it can also come at a cost: Feeling passionate about work can lead to exhaustion and even burnout. Through studies with more than 700 employees...
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Bredehorst, Joy, Kai Krautter, Jirs Meuris, and Jon M. Jachimowicz. "Don't Let Passion Lead to Burnout on Your Team." Harvard Business Review (website) (May 17, 2023).
- 26 Apr 2024
- HBS Case
Deion Sanders' Prime Lessons for Leading a Team to Victory
subordinates feels micromanaged, which is bizarre.” It’s a leadership approach focused on self-discipline and personal accountability, one that might be considered refreshing in a business world often bogged down by managers who second-guess every move their View Details
- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
Imagine a retail chain that offers customers not only the lowest prices but also personalized customer service. Employees receive above-average wages and 20 times more training than the average American retailer. Sounds like a recipe for...
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- 16 Dec 2014
- First Look
First Look: December 16
Soviet Union, symbolized by the signing of the first Strategic Arms Limitation Treaty (SALT I), and the mediation of the agreement on Sinai disengagement between Egypt and Israel. An appendix lists other important negotiations in which...
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Sean Silverthorne
- 17 Feb 2009
- Research & Ideas
What’s Good about Quiet Rule-Breaking
defined as those deemed acceptable by a given society or group. The moral labeling is therefore a collective process. A worker and a supervisor cannot together deem a practice moral; instead a larger collective needs to agree to the label. Consider, for instance, an...
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by Martha Lagace
- 14 Feb 2012
- Working Paper Summaries
Relational Contracts and Organizational Capabilities
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by R. Gibbons & R. Henderson
- October 2019
- Case
Engaging the Nationwide Workforce
By: Ethan S. Bernstein, Jessica Gover and Sarah Mehta
Nationwide is “on your side,” but did employees feel that way? CAO Gale King and CEO Steve Rasmussen, starting in 2008, invested heavily in a human capital strategy centered around “engagement” at the Ohio-based Nationwide Mutual Insurance Company. Set in 2014, this...
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Keywords:
Talent and Talent Management;
Change;
Change Management;
Transformation;
Insurance;
Human Resources;
Employees;
Employee Relationship Management;
Retention;
Selection and Staffing;
Employment;
Human Capital;
Leadership;
Leadership Development;
Organizational Change and Adaptation;
Social Psychology;
Financial Services Industry;
Insurance Industry;
United States;
Ohio
Bernstein, Ethan S., Jessica Gover, and Sarah Mehta. "Engaging the Nationwide Workforce." Harvard Business School Case 420-036, October 2019.
- July 2000 (Revised July 2001)
- Case
Sycamore Networks
By: Joseph B. Lassiter III and Daniel J. Green
Founders Desh Deshpande and Dan Smith reflect on Sycamore's sales strategies and consider how going public might affect the morale of its key employees. In the optical networking sector, technological change and exploding demand has created a market for talent in which...
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Keywords:
Applied Optics;
Entrepreneurship;
Sales;
Business Strategy;
Initial Public Offering;
Retention;
Employees;
Communication Technology;
Technological Innovation;
Communications Industry;
Telecommunications Industry
Lassiter, Joseph B., III, and Daniel J. Green. "Sycamore Networks." Harvard Business School Case 801-076, July 2000. (Revised July 2001.)
- October 18, 2021
- Article
How to Reframe What Work Means to You
By: Hubert Joly
Our society often conceives of work as something we must endure so we can afford to do something else. The former CEO of Best Buy explains why this view has led to a crisis of engagement among leaders and employees alike, and offers a different model that he introduced...
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Joly, Hubert. "How to Reframe What Work Means to You." Harvard Business Review Digital Articles (October 18, 2021).