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Show Results For
- All HBS Web
(203)
- News (59)
- Research (111)
- Events (1)
- Multimedia (1)
- Faculty Publications (32)
- 08 Apr 2014
- First Look
First Look: April 8
August 2013 MIT Sloan Management Review The High Price of Customer Satisfaction By: Keiningham, Timothy, Sunil Gupta, Lerzan Aksoy, and Alexander Buoye Abstract—Managers often assume that improving customer View Details
Keywords: Sean Silverthorne
- Web
Educating Leaders - Georges F. Doriot:Educating Leaders, Building Companies, Baker Library, Harvard Business School
"General Doriot selected the name Manufacturing because he believes this activity is the hard core of our great industrial strength and one of the foundations of our business system....He believes that one can find great creative View Details
- 15 Jun 2021
- News
In My Humble Opinion: Building Blocks
who was the first in his extended family to attend college. “I got that job because the head of research was a Dartmouth graduate and he came up to campus to interview candidates—that shows the power of connection.” It’s a realization... View Details
- 19 Apr 2016
- Blog Post
First Minutes are Critical in New-Employee Orientation
which new call agents must demonstrate proficiency in English, as well as an aptitude for following standard procedures during customer calls. Individuality was not just discounted; in some ways it was expressly discouraged. "As a service role, the View Details
Keywords: All Industries
- 16 Jul 2024
- Blog Post
Driving Positive Impact on Community and Climate with Ben Schutzman (MBA 2016)
that are needed to electrify fleets. What is your role at Highland? I'm the Chief Operating Officer at Highland. I have an amazing job that spans how we choose and procure the technology for projects to how we work with local communities... View Details
- Web
Medium of Artistic Expression - Edwin H. Land & Polaroid | Harvard Business School
photographer and the photograph," Land reflected, "it is hoped that many of the satisfactions of working in the early arts can be brought to a new group of photographers." 86 EXPLORE MORE OF THE EXHIBIT EXPLORE x HOME EMERGENCE OF A NEW... View Details
- 26 Jan 2016
- First Look
January 26, 2016
goal-directed prospection, partially offsetting the strain of commuting. In a field experiment, individuals asked to engage in goal-directed prospecting during commuting reported higher levels of job View Details
Keywords: Sean Silverthorne
- 06 Aug 2020
- Research & Ideas
Who Will Give You the Best Professional Guidance?
guidance is needed or to make introductions to customers, prospective partners, or job candidates. Advisers may also mentor junior members of a team when you lack the funds or time to hire in an experienced leader. Advisers are usually... View Details
Keywords: by Julia B. Austin
- 18 Jun 2024
- Blog Post
Alumni Career Journey: Ben Schutzman (MBA 2016) - Driving Positive Impact on Community and Climate
that are needed to electrify fleets. What is your role at Highland? I'm the Chief Operating Officer at Highland. I have an amazing job that spans how we choose and procure the technology for projects to how we work with local communities... View Details
- 01 Sep 2011
- News
Extraordinary People
getting the job done. Over the years he transformed Joh. A. Benckiser SE (JAB) from a small, privately held German company into a successful global powerhouse. In addition to serving as chairman and CEO of JAB, Harf’s many roles... View Details
Keywords: Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Finance; Executive, Legislative, and Other General Government Support; Government; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services; Management, Scientific, and Technical Consulting Services; Professional Services
- 04 May 2023
- Blog Post
Sustainability: Career Advice from HBS Career Coach Hillary Mann
pursue opportunities in this critical space. What have you noticed about the types of jobs that students pursue and the types of positions that recruiters are looking for in the sustainability field? I've noticed an increase in pursuit of... View Details
- 01 Dec 2003
- News
Can Manufacturing Keep Its Edge?
relentless innovation and laser-eyed attention to detail are the primary drivers of success. And despite, or perhaps because of, those demands, these manufacturing executives also describe the sense of deep satisfaction their work can... View Details
- 17 Jan 2017
- First Look
First Look at New Research: January 17
psychological and organizational sciences, we argue that engaging in future-oriented thinking about specific work goals while commuting, what we call work-related prospection, positively influences job View Details
Keywords: Sean Silverthorne
- Web
Commencement 2018 Address | About
sense of purpose in his work and a deep appreciation for how the enterprise he was leading could create meaningful jobs for its employees and good returns for its investors, while changing the lives of its customers. Just earlier this... View Details
- 01 Jan 2002
- News
Orin C. Smith (MBA '67)
President & Chief Executive Officer Starbucks Coffee Company Return to Alumni Achievement Awards main page Earlier Education University of Washington, 1965 B.A., Finance, Economics, Accounting, and Statistics Other Jobs Touche Ross & Co.,... View Details
- 01 Jun 2022
- News
Blissful Thinking
that they make, for example, is believing that they’ll actually find satisfaction through money, power, and fame. Sooner or later, they become a success addict. If you’re an alcoholic, you can’t actually drink so much alcohol that you’re... View Details
Keywords: Dan Morrell; illustration by Dan Winters
- 11 Nov 2014
- First Look
First Look: November 11
demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they deliver can actually improve. Studies in food service show how revealing customers to employees can lead employees to feel more... View Details
Keywords: Sean Silverthorne
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
as a Baker Scholar, in his spare time Rogers honed a system for trading over-the-counter stocks and left HBS with his bills paid and $50,000 in the bank. Eager to return to the Bay Area where he grew up, Rogers accepted a job offer from... View Details
- 14 Sep 2021
- Blog Post
How to Support Your Employees’ Career Development
one on one meetings between managers and direct reports are the norm and the career development conversation is ongoing. “I tend to think about things in 90-day terms, so managers and their reports look at what the employee needs to accomplish in their View Details
Keywords: All Industries
- 14 Sep 2021
- Blog Post
How to Support Your Employees' Career Development
one on one meetings between managers and direct reports are the norm and the career development conversation is ongoing. “I tend to think about things in 90-day terms, so managers and their reports look at what the employee needs to accomplish in their View Details