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Show Results For
-
All HBS Web
(30,934)
- People (95)
- News (8,785)
- Research (15,818)
- Events (107)
- Multimedia (669)
- Faculty Publications (12,540)
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- 06 Sep 2011
- Research & Ideas
Cheese Moving: Effecting Change Rather Than Accepting It
With more than 23 million copies in print, Spencer Johnson's allegorical tale Who Moved My Cheese? is one of the best-selling business books of all time. Even 13 years after its initial publication, the book, whose characters include mice...
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by Carmen Nobel
- March 2015
- Teaching Note
McKinsey & Co.—Protecting its Reputation (A) and (B)
By: Jay Lorsch and Emily McTague
McKinsey & Co—Protecting its Reputation (A&B) is a field case written from the perspective of the Firm's Managing Director Dominic Barton. The two cases describe the actions McKinsey & Co took to protect the firm's reputation after the Rajat Gupta matter.
The... View Details
The... View Details
Keywords:
Consulting Firms;
Leadership & Corporate Accountability;
Leadership And Change Management;
Leadership And Managing People;
Leading A Global Business;
Corporate Culture;
Professional Service Firms;
Professional Service Firm;
Leadership;
Corporate Accountability;
Corporate Governance;
Organizational Culture;
Organizational Change and Adaptation;
Consulting Industry;
United States
- March 2018 (Revised August 2020)
- Case
Alaska Airlines: Empowering Frontline Workers to Make It Right
By: Ranjay Gulati, Andrew O'Connell and Caroline de Lacvivier
This case documents the ongoing efforts by Alaska Airlines to enhance its efforts to become more customer centric by empowering its employees using a service framework. It explores how the airline starts with a completely hands-off approach to empowerment in which...
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Keywords:
Employee Empowerment;
Customer Focus and Relationships;
Employees;
Service Delivery;
Organizational Culture;
Integration;
Air Transportation Industry
Gulati, Ranjay, Andrew O'Connell, and Caroline de Lacvivier. "Alaska Airlines: Empowering Frontline Workers to Make It Right." Harvard Business School Case 418-063, March 2018. (Revised August 2020.)
- Article
Is it Better to Average Probabilities or Quantiles?
By: Kenneth C. Lichtendahl, Yael Grushka-Cockayne and Robert L. Winkler
We consider two ways to aggregate expert opinions using simple averages: averaging probabilities and averaging quantiles. We examine analytical properties of these forecasts and compare their ability to harness the wisdom of the crowd. In terms of location, the two...
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Keywords:
Probability Forecasts;
Quantile Forecasts;
Expert Combination;
Linear Opinion Pooling;
Forecasting and Prediction
Lichtendahl, Kenneth C., Yael Grushka-Cockayne, and Robert L. Winkler. "Is it Better to Average Probabilities or Quantiles?" Management Science 59, no. 7 (July 2013): 1594–1611.
- June 2013
- Case
Multiasistencia: Redefining the Relationship with Its Service Professionals
By: F. Asis Martinez-Jerez, Maria Garcia Perez and Katherine M. Miller
Multiasistencia, a major Spanish BPO of insurance repairs, is changing the relational contract with its service professionals from a referral model to a guaranteed workload one.
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Keywords:
Outsourcing;
Incentives;
Relational Contracts;
Business Model;
Motivation and Incentives;
Job Cuts and Outsourcing;
Contracts;
Insurance Industry;
Spain
Martinez-Jerez, F. Asis, Maria Garcia Perez, and Katherine M. Miller. "Multiasistencia: Redefining the Relationship with Its Service Professionals." Harvard Business School Case 113-143, June 2013.
- August 2013
- Teaching Note
Multiasistencia: Redefining the Relationship with Its Service Professionals
By: F. Asis Martinez-Jerez
Multiasistencia, a major Spanish BPO of insurance repairs, is changing the relational contract with its service profesionals from a referral model to a guaranteed workload one.
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- 26 Jul 2022
- Cold Call Podcast
Can Bombas Reach New Customers while Maintaining Its Social Mission?
- August 1995 (Revised September 1995)
- Background Note
Designing and Managing the Information Age IT Architecture
The co-evolution of technology, work, and the workforce over the past 30 years has dramatically influenced our concept of organizations and the industries within which they compete. No longer simply a tool to support "back-office" transactions, IT has become a...
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Applegate, Lynda M. "Designing and Managing the Information Age IT Architecture." Harvard Business School Background Note 196-005, August 1995. (Revised September 1995.)
- 23 Jul 2001
- Research & Ideas
How One Center of Innovation Lost its Spark
a historical analysis of the U.S. tire industry from 1900 to 1990 suggest that the firms clustered in Akron initially led the industry in innovation, but later failed to respond effectively to the introduction of radial-tire technology. To understand why the Akron...
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- 05 Feb 2015
- Research & Ideas
How New BofA Executives Learn its ’Deep Smarts’
Editor's note: How does an organization hold on to its wealth of accumulated knowledge when the knowledge-holders depart? It's a very real dilemma made even more critical as Baby Boomers begin their mass exit into retirement. The new book...
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- September 2017 (Revised July 2018)
- Case
CyberArk: Protecting the Keys to the IT Kingdom
By: Raffaella Sadun, David Yoffie and Margot Eiran
CyberArk was the recognized leader in the Privileged Account Management (PAM) space, a cybersecurity subsegment it had essentially created to secure organizations’ IT systems and sensitive data. Over 17 years, the Israeli company had grown to a market capitalization of...
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Keywords:
Strategy;
Growth and Development Strategy;
Organizational Culture;
Competitive Advantage;
Information Technology;
Cybersecurity;
Information Technology Industry;
Israel;
United States
Sadun, Raffaella, David Yoffie, and Margot Eiran. "CyberArk: Protecting the Keys to the IT Kingdom." Harvard Business School Case 718-418, September 2017. (Revised July 2018.)
- 01 Sep 2022
- What Do You Think?
Is It Time to Consider Lifting Tariffs on Chinese Imports?
(iStockphoto/AvigatorPhotographer) Recently there has been talk, but no action, about eliminating some or all of the tariffs on Chinese imports that were instituted by the Trump administration. The debate involves salient arguments on both sides. View Details
Keywords:
Re: James L. Heskett
- November 2013
- Case
Ministry of Supply: Will Professionals Demand Its Performance?
By: Mukti Khaire and Hannah Catzen
Ministry of Supply is an entrepreneurial venture in the apparel sector. The firm focuses on a specific segment—'performance professional wear'—within the sector, specializing in clothes that use fabrics with high-tech performance features (such as moisture-wicking,...
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Khaire, Mukti, and Hannah Catzen. "Ministry of Supply: Will Professionals Demand Its Performance?" Harvard Business School Case 814-042, November 2013.
- March 2021
- Supplement
Toyota and Its Labor Union in Argentina (C)
By: Jorge Tamayo, Erik Snowberg and Jenyfeer Martinez Buitrago
Toyota Argentina (TASA) and the union representing automotive industry workers in the country had been working together since 2011 to address the challenges faced by Toyota’s manufacturing plant in Zárate (Argentina). In 2019, after achieving all the goals set forward...
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Keywords:
Strategy;
Alignment;
Cooperation;
Negotiation;
Agreements and Arrangements;
Labor Unions;
Labor and Management Relations;
Factories, Labs, and Plants;
Goals and Objectives;
Auto Industry;
Latin America;
South America;
Argentina
Tamayo, Jorge, Erik Snowberg, and Jenyfeer Martinez Buitrago. "Toyota and Its Labor Union in Argentina (C)." Harvard Business School Supplement 721-413, March 2021.
- Research Summary
Using IT to Leverage Human Resources in Services
Discussion of the Internet and IT to date concentrates on how they will replace, rather than support, human service providers. While this approach is appropriate for a few firms, it is inadequate for many. The Internet and other information technology... View Details
- 12 Oct 1999
- Research & Ideas
It Came in the First Ships: Capitalism in America
"Capitalism came in the first ships." —Carl N. Degler, Out of Our Past No nation has been more market-oriented in its origins and subsequent history than the United States of America. The very settling of the country, from the...
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by Thomas K. McCraw
- September – October 2000
- Article
Having Trouble with Your Strategy? Then Map It
By: Robert S. Kaplan and David P. Norton
Keywords:
Strategy
Kaplan, Robert S., and David P. Norton. "Having Trouble with Your Strategy? Then Map It." HBR00509. Harvard Business Review 78, no. 5 (September–October 2000): 167–176.
- 01 Nov 2010
- Research & Ideas
How IT Shapes Top-Down and Bottom-Up Decision Making
decision-making toward the bottom of the corporate ladder. Communication systems, such as e-mail and instant messaging applications, will push the decision-making process toward the top. And that means developing an IT strategy isn't all...
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by Carmen Nobel
- August 2009 (Revised April 2012)
- Case
Genzyme's CSR Dilemma: How to Play its HAND
Genzyme, a global biotechnology company, launches a program to develop therapies for neglected diseases (e.g., malaria, TB), giving away the intellectual property. This case focuses on the decision of which diseases, which partnerships, and which markets should...
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Keywords:
Global Strategy;
Health Care and Treatment;
Intellectual Property;
Corporate Social Responsibility and Impact;
Partners and Partnerships;
Research and Development;
Biotechnology Industry
Bartlett, Christopher A., Tarun Khanna, and Prithwiraj Choudhury. "Genzyme's CSR Dilemma: How to Play its HAND." Harvard Business School Case 910-407, August 2009. (Revised April 2012.)
- 12 Oct 1999
- Research & Ideas
What It Takes: Minorities in the Executive Suite
have a better chance of making it to the executive level than slower-moving colleagues. Although the data examined in Thomas and Gabarro's samples show that this model holds true for whites, it didn't work...
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by Judith A. Ross