Expectations-based Reference Points - Publications - Faculty & Research

07 Nov 2005
What Do You Think?

Is Less Becoming More?

Summing Up Less is increasingly more, at least in the minds of customers, according to nearly every respondent to this month's column. However, some cite product complexity as the cause of rising real and psychological consumer "costs" while others View Details

Keywords: by James Heskett; Consumer Products

02 Sep 2002
Research & Ideas

The Role of Government When All Else Fails

function of government is unlikely to fade away anytime soon. Q: You argue that risk management is a core function of the American government and that this has been true since the early days of this nation. However, you point out that the... View Details

Keywords: by Laura Linard

06 Apr 2007
What Do You Think?

Will Market Forces Stop Global Warming?

Summing Up Debate on this month's questions occurred on at least three levels. Is global warming occurring? Do humans (primarily through CO2 emissions) have much to do with it? Should we rely on market forces to provide appropriate responses, or will this require... View Details

Keywords: by Jim Heskett; Energy; Utilities

07 Feb 2005
Research & Ideas

How “Career Imprinting” Shapes Leaders

new book, Career Imprints: Creating Leaders Across an Industry, is scheduled to be published in April by Jossey-Bass. Mallory Stark: What is career imprinting? Monica Higgins: Career imprinting refers to the process by which individuals... View Details

Keywords: by Mallory Stark

30 May 2019
What Do You Think?

Is There a Distinctive West Coast Style of Management?

says, ‘I left my heart in San Francisco,’ but it wasn’t the ‘little cable cars climbing half-way to the stars’—it was the willingness to follow a long path of discovery and try and fail repeatedly until one succeeded. And the best management understood this.” Declan... View Details

Keywords: by James Heskett; Education

20 Jun 2011
Lessons from the Classroom

Fame, Faith, and Social Activism: Business Lessons from Bono

realized that no one had ever told this story as a business story." In the bigger picture, U2's journey reflects our own moment here in the early 21st century, Koehn says, pointing to a growing spiritual hunger among young people, the... View Details

Keywords: by Kim Girard; Entertainment & Recreation

06 Sep 2005
Research & Ideas

When Product Variety Backfires

refers to the types of tradeoffs an assortment demands of a consumer. An alignable assortment is one where products vary along a single dimension—such as size or speed or capacity. Therefore, the tradeoffs are "within attribute"... View Details

Keywords: by Poping Lin; Consumer Products

06 Nov 2019
Op-Ed

Torched Planet: The Business Case to Reinvent Almost Everything

The world is. on. fire. The Earth is burning. We only have a little time to arrest climate change, and if we fail to do so the consequences will be both dire and irreversible. We have the technology and the resources to fix things, if we want to. We even have a... View Details

Keywords: by Rebecca Henderson; Energy

10 Apr 2014
Research & Ideas

Book Excerpt--‘Accelerate: Building Strategic Agility for a Faster-Moving World’

make a distinction in meaning, it is usually in reference to levels in a hierarchy. People at the very top provide "leadership"—whatever that is—or at least they are supposed to. People in the middle do the "management," again with little... View Details

Keywords: Re: John P. Kotter

18 Jun 2001
Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

Manufacturing and information technology these days go together like bread and butter. But it wasn't always so. As Professor David Upton pointed out in a Global Alumni Conference panel titled "E-Commerce and the New Operations,"... View Details

Keywords: by Jim Aisner

10 Jun 2002
Research & Ideas

How to Look at Globalization Now

emerged. Some (relatively rich) emerging countries now exploit the economic advantage of relatively low labor costs to move quickly into the manufacture of high-tech products, such as wireless phones, microprocessors, personal computers, and even computer networking... View Details

Keywords: by Martha Lagace

14 Sep 2009
Research & Ideas

Understanding Users of Social Networks

fewer links in their tweets than men. "Women actually say things, guys give references to other things." But even accounting for these differences, the researchers still saw differences between how men and women are followed,... View Details

Keywords: by Sean Silverthorne; Advertising; Publishing

23 Mar 2021
Book

Succeeding in the New Work-from-Anywhere World

other cities and other countries,” Neeley points out. Despite these upsides, however, shifting to working remotely is not without its challenges, especially when it comes to communication and coordination among managers and employees.... View Details

Keywords: by Michael Blanding

23 Apr 2007
Research & Ideas

Are Great Teams Less Productive?

the tension between learning and performance, was an attempt to pull together a subset of insights from this longer journey about the challenges for managers who wish to promote learning without sacrificing performance in the short term. The longer journey that I View Details

Keywords: by Sarah Jane Gilbert

01 Nov 1999
Lessons from the Classroom

What’s Next & So What? Leading in the 21st Century

inflection point in history, leaving one age and entering another. Many of our philosophical assumptions about what constituted leadership and competitive success grew out of a different world. The challenge now is to help managers... View Details

Keywords: by Staff

01 Mar 2018
What Do You Think?

Two Decades Later, is the 'New Economy' Finally Here?

reliance on non-renewable or non-recyclable resources a sustainable economy will not emerge until graduate schools research and teach how to identify and manage the existential risks referred to above.” Nick C teed up the appropriate... View Details

Keywords: by James Heskett

17 Apr 2017
Research Event

The Most Pressing Issues for Platform Providers in the Sharing Economy

riders alike can easily switch between Uber and Lyft. Sze concurred. “I don’t know if winner-take-all is a real thing,” Sze said. “It sounds like a unicorn myth.” And even when one company wins a market, it’s not always obvious who the winner will be. Easterly View Details

Keywords: by Carmen Nobel; Service

03 Aug 2016
What Do You Think?

How Can We Hold the “Leadership Industry” Accountable?

humans. It is undermined by any company that tries to justify decisions based on market norms . Academics and training alone will not create leaders. Life creates leaders.” Bill C., in pointing to corporate governance as an issue, said... View Details