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- All HBS Web (345)
- Faculty Publications (126)
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- 16 Mar 2023
- Research & Ideas
Why Business Travel Still Matters in a Zoom World
whenever they knew the address of each patent’s inventor and used cutting-edge empirical methods to determine causality. In addition to the 1.4 percent uptick in patents, the authors found that new... View Details
- 20 Aug 2013
- First Look
First Look: August 20
empirically the method proposed by Arcidiacono and Miller (2011) to accommodate unobserved latent class heterogeneity using a computationally light two-step estimator. Second, we illustrate how discount... View Details
Keywords: Anna Secino
- 26 Jun 2018
- First Look
New Research and Ideas, June 26, 2018
analytic methods in a series of experiments across a range of hedonic products. The results suggest that hedonic learning follows a sequence of stages whose order matters and that the holistic stage is facilitated by attending to... View Details
Keywords: Dina Gerdeman
- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
need a variety of methods, including participant observation and detailed field research, to appreciate these phenomena. No single method would be useful. Some of the tools and methods used in microsociology... View Details
- 03 Oct 2017
- First Look
First Look at Research and Ideas, October 3, 2017
marriage market, this study provides timely and compelling empirical evidence of the unintended consequences on later life outcomes of sex selection in India. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53295... View Details
Keywords: by Sean Silverthorne
- 08 Nov 2011
- First Look
First Look: Nov. 8
PublicationsHow Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods Authors:Gad Allon, Awi Federgruen, and... View Details
Keywords: Sean Silverthorne
- 09 Dec 2019
- Research & Ideas
Identify Great Customers from Their First Purchase
bought discounted products, especially those who did so on Black Friday or during other holiday periods, were “lower-value,” often one-time customers. Although these findings might seem obvious, Ascarza says, the research provides View Details
- 24 Jul 2012
- First Look
First Look: July 24
Change Authors:Chonnikarn Fern Jira and Michael W. Toffel Abstract Suppliers are increasingly being asked to share information about their vulnerability to climate change and their strategies to reduce greenhouse gas emissions. They vary widely in their responses. We... View Details
Keywords: Sean Silverthorne
- 06 Mar 2012
- First Look
First Look: March 6
performance is controversial and the empirical evidence is mixed. High pay dispersion may act as an extra incentive for employees' effort or it may reduce motivation and team cohesiveness. These effects can also coexist and the prevalence... View Details
Keywords: Sean Silverthorne
- 2020
- Working Paper
Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach
By: Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry
Padilla, Nicolas, and Eva Ascarza. "Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach." Harvard Business School Working Paper, No. 19-091, February 2019. (Revised May 2020. Accepted at the Journal of Marketing Research.)
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
reason that the issue of trust arises is that these individuals are expected to exercise judgment—based on specialized knowledge and methods of analysis that they alone are thought to possess—in areas in which their decisions affect the... View Details
- 30 Oct 2018
- First Look
New Research and Ideas, October 30, 2018
in data. ML methods also address several issues raised by scholars pertinent to the norms of empirical research in the fields of strategy and management (such as “p-hacking” and confounding local effects... View Details
Keywords: Dina Gerdeman
- 30 Sep 2014
- First Look
First Look: September 30
Publications September 2014 Social Entrepreneurship and Research Methods Building an Infrastructure for Empirical Research on Social Enterprise: Challenges and Opportunities By: Lee, Matthew, Julie... View Details
Keywords: Sean Silverthorne
- 16 Oct 2018
- First Look
New Research and Ideas, October 16, 2018
scholars (such as “p-hacking” and confounding local effects with global effects) pertinent to the norms of empirical research in the fields of strategy and management. We provide a step-by-step roadmap that illustrates how to use four ML... View Details
Keywords: Dina Gerdeman
- 03 Nov 2015
- First Look
November 3, 2015
these models, the demand curve alone can be used to make welfare statements, a fact relied on by much empirical work. There is ample evidence, though, that people misuse care for a different reason: mistakes or "behavioral... View Details
Keywords: Sean Silverthorne
- 29 Aug 2006
- First Look
First Look: August 29, 2006
the firm-size distribution; controlling for level of economic development, regulation, institutional constraints, and other variables that might affect the business environment; and using different empirical specifications. We further... View Details
Keywords: Sean Silverthorne
- 02 Oct 2018
- First Look
New Research and Ideas, October 2, 2018
theory building. ML strengths include replicable identification of novel patterns in the data. Additionally, ML methods address several concerns (such as “p-hacking” and confounding local effects for global effects) raised by scholars... View Details
Keywords: Dina Gerdeman
- 14 May 2009
- Sharpening Your Skills
Sharpening Your Skills: Managing Teams
Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered How does a team leader win the confidence of the group? What's the best View Details
Keywords: Re: Multiple Faculty
- 09 Jan 2014
- Research & Ideas
The Entrepreneurs Who Invented Economic Forecasting
In the severe economic, social, and scientific turbulence churning at the dawn of the twentieth century, people were eager for any semblance of stability and predictability. From this need for certainty emerged a group of entrepreneurs who promised to apply scientific... View Details
Keywords: by Sean Silverthorne
- 03 Apr 2006
- Research & Ideas
The Competitive Advantage of Global Finance
most also influence their decisions. Q: Why did you decide to pursue an analysis of these decisions through cases? A: As I began on the path to explore these financial decisions, it became clear that conventional methods were... View Details