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Show Results For
- All HBS Web
(4,498)
- People (15)
- News (1,052)
- Research (2,477)
- Events (16)
- Multimedia (66)
- Faculty Publications (1,374)
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- 01 Apr 2008
- First Look
First Look: April 1, 2008
development organizations, involved in both research and program design and delivery. This case explores CCL's approach to leadership and management education for executives and presents some of the challenges the CCL faces as many... View Details
Keywords: Martha Lagace
- 06 Jan 2020
- Research & Ideas
Motivate Your High Performers to Share Their Knowledge
Many employees fall into a rut. They do their jobs and respond to challenges in a set way to deliver stable results. But consistency can give way to performance gaps between a company’s high achievers and its weakest links. Fortunately, seeking help and adopting the... View Details
Keywords: by Michael Blanding
- 15 Jun 2007
- Research & Ideas
Remembering Alfred Chandler
hand" of the Chandlerian managers. Perhaps one of the main differences with Chandler's work was that the entrepreneurs and managers creating and running big corporations in Latin America also appeared in political narratives as... View Details
Keywords: by Sean Silverthorne
- 11 Jul 2016
- HBS Case
Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities
maciek905 Started in 2011, the Autism at Work program grew from what was a side project by the head of SAP Labs in India into a companywide effort to have 1 percent of its workforce comprised of individuals with ASD. V. R. Ferose, then View Details
- 16 Apr 2020
- Research & Ideas
Has COVID-19 Broken the Global Value Chain?
lengthening of value chains, has allowed for a finer division of labor and greater gains from specialization—hyper-specialization—across countries. Just-in-time management practices also dictate holding... View Details
Keywords: by Sean Silverthorne
- 18 Dec 2013
- HBS Case
Lessons from the Lance Armstrong Cheating Scandal
to facilitate it," says Professor of Management Practice Clayton S. Rose, who sees in Armstrong's story an ideal vessel for teaching lessons about business ethics and leadership. Along with research... View Details
- 23 Jan 2007
- First Look
First Look: January 23, 2007
introducing a generation to the practice of personal computing and laying the foundation for the Information Age. Gates and Jobs turned their curiosity about electronics into a multi-billion dollar industry. From early experiments like... View Details
Keywords: Martha Lagace
- 15 Mar 2022
- Research & Ideas
This Workplace Certification Made Already Safe Companies Even Safer
according to the working paper Do Management System Standards Indicate Superior Performance? Evidence from the OHSAS 18001 Occupational Health and Safety Standard. To earn the voluntary certification, workplaces need to demonstrate that... View Details
Keywords: by Rachel Layne
- 30 Oct 2012
- First Look
First Look: October 30
firms. However, once a lawsuit-triggering event like an accounting restatement, missing management guidance, or a sharp stock price decline occurs, there is no difference in the litigation rates between a foreign and comparable U.S. firm.... View Details
Keywords: Sean Silverthorne
- 02 Oct 2007
- First Look
First Look: October 2, 2007
chapters draw upon systematic interaction with companies and practice and this is presented in the examples and the case studies cited. The Handbook of New Product Development Management surveys this area in... View Details
Keywords: Martha Lagace
- February 2008 (Revised December 2011)
- Case
Weber Shandwick: The Client Relationship Leader Program
By: Robert G. Eccles and Kerry Herman
In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's resources across geographies, practice areas, and... View Details
Keywords: Blogs; Competency and Skills; Customer Relationship Management; Organizational Change and Adaptation; Organizational Design; Social and Collaborative Networks; Competitive Advantage; Public Relations Industry
Eccles, Robert G., and Kerry Herman. "Weber Shandwick: The Client Relationship Leader Program." Harvard Business School Case 408-077, February 2008. (Revised December 2011.)
- 05 Dec 2006
- First Look
First Look: December 5, 2006
Bowman, Steve LaValle, Vikas Mittal, Das Narayandas, Girish Ramani, and Rajan Varadarajan Periodical:Journal of Service Research 9, no. 2 (November 2006): 184-194 Abstract Conceptually, customer relationship management (CRM) has been... View Details
Keywords: Sean Silverthorne
- March 2011
- Case
Insight Communications
By: Rajiv Lal and Natalie Kindred
After undertaking a multi-year, metrics-driven operational and cultural overhaul, in April 2010 Insight Communications was planning the next phase of its development. Insight was a New York-based provider of cable, landline phone, and high-speed Internet service to... View Details
- 01 Dec 2014
- Research & Ideas
The Big Influence of Small Countries in the United Nations Secretariat
organization, has some 43,000 employees worldwide, most of the strategic decisions are made by 80 or so senior officials. Headed by the secretary-general, the Secretariat plays key roles in agenda-setting for various deliberative UN organizations and View Details
Keywords: by Michael Blanding
- 01 Jun 2007
- What Do You Think?
How Should Pay Be Linked to Performance?
practice in need of further examination. Taken to an extreme, it leads to a conclusion such as that of Renat Nadyukov: "Sometimes we forget why we pay people." Sivaram Parameswaran concurs, saying, "in the compulsion to... View Details
Keywords: by Jim Heskett
- 04 Aug 2011
- What Do You Think?
How Dangerous Is Common Sense to Managers?
Article Some of the more interesting writing that is relevant to management these days is found in out-of-the-way places in my local bookstore. In addition to the management and economics sections, you... View Details
Keywords: by James Heskett
- 03 Apr 2007
- First Look
First Look: April 3, 2007
environment is much less rich than in other countries/sectors and in which managers are concerned about measuring the effectiveness of their commercial actions. Among the most immediate decisions they need to make is the size of the... View Details
Keywords: Martha Lagace
- 03 Jul 2018
- First Look
New Research and Ideas, July 3, 2018
link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54665 forthcoming R&D Management An Exploratory Study of Product Development in Emerging Economies: Evidence from Medical Device Testing in India By: Gupta, Budhaditya, and Stefan... View Details
Keywords: Dina Gerdeman
- 05 Nov 2021
- Op-Ed
Is the Business World Finally Ready for the Wisdom of Shibusawa?
over long-term goals. When we asked about how he went on to manage the different stakeholders of Mizuho later as the CEO, he asserted that in Shibusawa’s spirit he considered what was best for the society in the long run. “Rather than... View Details
- 28 Jun 2004
- Research & Ideas
How to Avoid a Price Increase
early to say for certain, I suspect that other ice cream manufacturers will soon follow suit. Q: The practice of reducing quantity while keeping price the same could be perceived as dishonest by consumers. Have any companies experienced a... View Details
Keywords: by Manda Salls