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- All HBS Web
(2,004)
- People (2)
- News (322)
- Research (1,499)
- Events (1)
- Multimedia (4)
- Faculty Publications (879)
- 02 Oct 2018
- First Look
New Research and Ideas, October 2, 2018
Xu Abstract—We investigate how dynamic pricing can lead to more product returns in the online retail industry. Using detailed sales data of more than two million transactions from the Indian online retail market, where price promotions are very common, we document two... View Details
Keywords: Dina Gerdeman
- 02 Aug 2016
- First Look
August 2, 2016
Michael W. Toffel Abstract—In response to stakeholders’ growing concerns, companies are joining voluntary environmental programs to signal their superior environmental management capabilities. In contrast to the literature’s focus on... View Details
Keywords: Sean Silverthorne
- 02 Jun 2010
- First Look
First Look: June 2
medical schools continue to focus on the basic sciences, to the exclusion of such managerial topics as running effective teams. The approach to executing reform appears to assume that practice managers and entrepreneurs can undertake the... View Details
Keywords: Martha Lagace
- 21 May 2014
- Lessons from the Classroom
CORe: HBS Powers Up Online Program on Business Fundamentals
time. While today the software is able to respond to wrong answers with a second layer of customized follow-up questions, he hopes eventually it will include three or four layers of customized questions and... View Details
- 04 May 2017
- News
Going the Distance
where he worked 13 years for Cisco Systems during its meteoric rise. His passion for engaging with customers led him to run a global support organization for Cisco’s biggest customers. While at Cisco, the company sent him to HBS’s... View Details
Keywords: Jill Radsken
- 19 Nov 2001
- Research & Ideas
Wrapping Your Alliances In a World Wide Web
systems. That translates into long and inconsistent lead times." 50 A number of technology providers are offering Internet-based products that address exactly this problem. Some of them concentrate on integrating information systems across companies, while others... View Details
Keywords: by Andrew McAfee
- 24 Jul 2000
- Research & Ideas
Linking the Globe: The Role of Media and Communications
everywhere. For publishing houses, content is out of control." The true secret of the Internet, said Schmidt-Holtz, is the focus on the individual. "Media companies have to react to this fact and offer the View Details
- 10 Jul 2000
- Research & Ideas
The State of the Markets
High on every agenda as well, of course, is the use and impact of technology, and that was the focus of a Global Alumni Conference session hosted by HBS professor Richard Nolan. Titled "Technology and the Future of the Financial... View Details
Keywords: by James E. Aisner
- Profile
Jonathan Assayag
learn every role," Jonathan says, "Cashier, stocking, customer service." In high school, Jonathan found a focus for his own energies: robotics. He started a club that, with support from... View Details
- 01 Dec 2001
- News
Faculty News
and the MBA elective The Coming of Managerial Capitalism. Koehn's research and writing focus on branding, business strategy, and connecting with customers and on the broad range of economic, social, and... View Details
- 01 Sep 2011
- News
Water for Life
sustainability and CSR in addressing customer needs and building trust with the communities we serve. However, we have to make sure that our CSR programs are strategic to our business objectives, especially since we are operating in a... View Details
- 24 Feb 2009
- First Look
First Look: February 24, 2009
distribution services (GDSs)—such as SABRE—to reach travel agents. But GDSs held significant tactical advantages. For example, GDSs had signed long-term exclusive contracts with the corporate customers who were American's best customers.... View Details
Keywords: Martha Lagace
- 20 Aug 2001
- Research & Ideas
Making an Ally of Uncle Sam
experts have deemed this approach inadequate. As Pankaj Ghemawat notes: The emphasis on folding non-market considerations into the analysis of market relationships tends to focus on the effects of non-market variables . . . at the expense... View Details
- 29 Oct 2013
- First Look
First Look: October 29
provides a more nuanced understanding of the nature and consequences of risk managers' influence activities. An explicit focus on toolmaking extends accounting research that has hitherto focused attention on the structural arrangements... View Details
Keywords: Sean Silverthorne
- 12 Jan 2015
- News
Good Investments
buildings 10 miles east of Mexico City that is populated by some of the country’s poorest citizens. Over the past two years, though, market days have been busier than normal at the store—all thanks to a little silver service booth just outside the shop. View Details
- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- 29 May 2006
- Research & Ideas
Why CEOs Are Not Plug-and-Play
extraordinary growth. When he joined Stanley Works, the company had emerged from a period of expansion and, with sales flattening, had to shift its focus to cost control, a type of expertise Trani lacked. Three years into his tenure, he... View Details
- 15 Aug 2005
- HBS Case
Classic Cases Live On at HBS
reading in a trade publication about Benihana's innovative and efficient use of labor and layout to lower costs and facilitate customer turnaround times, Professor Earl Sasser produced the Benihana case in 1972 with research associate... View Details
Keywords: by Garry Emmons
- 01 Mar 2005
- News
Answering the Call
things,” Benihana ads promised). Illustration by PJ Loughran After reading in a trade publication about Benihana’s innovative and efficient use of labor and layout to lower costs and facilitate customer turnaround times, Professor Earl... View Details
- 05 Jun 2006
- Research & Ideas
Using Competition to Reform Healthcare
The ills of the U.S. healthcare system are well chronicled—soaring costs, low customer satisfaction, increasing problems with quality, and restricted coverage lead the list. But do we really understand the underlying issues well enough to... View Details