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- All HBS Web
(1,919)
- People (2)
- News (215)
- Research (1,370)
- Events (15)
- Multimedia (13)
- Faculty Publications (907)
- Web
Early Years at HBS - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School
Management. Doriot taught Industrial Management and Manufacturing classes that focused on manufacturing methods and organization, material and labor, and conduct and control of production. It was at this time that Doriot met Edna Allen, a... View Details
- Web
2019 Symposium - Race, Gender & Equity
The Courage of our Convictions The Courage of our Convictions 04–05 APR 2019 Home Speakers Videos Agenda Kira Banks Dr. Kira Banks has been working to support individuals and groups to understand themselves, others and systems of oppression for over 20 years. Her... View Details
- Profile
Jeff Bussgang
Jeff. “The case method is the only effective proxy for actually doing it yourself. It’s this simple – HBS really taught me how to become an entrepreneur.” Jeff dismisses the misperceptions some business professionals have regarding... View Details
- Web
Kraft Precision Medicine Accelerator - Health Care
Faculty & Research Kraft Precision Medicine Accelerator About the Kraft Precision Medicine Accelerator From 2015–2020, the Harvard Business School Kraft Precision Medicine Accelerator (KPMA) worked to create business solutions which would... View Details
- 01 Jun 2005
- News
The Nature of Change
history, but it’s also about today. And it gives me the opportunity to ask the students questions about an institution — HBS — that they’re quite familiar with by that point.” The data on the Class of 1949 is drawn from a survey by View Details
- Profile
Vivian Scalfi
market research stint and five years with General Electric, where she progressed through the commercial leadership rotational program in health care, oil and gas, and power, Vivian shifted into consumer goods with a role at Diageo... View Details
Keywords: CPG
- 09 Jan 2014
- Research & Ideas
The Entrepreneurs Who Invented Economic Forecasting
economic future? How have forecasting methods changed over time? What makes one forecaster more popular than another? I chose to research these questions by focusing on the first generation of economic... View Details
Keywords: by Sean Silverthorne
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
Most Popular Articles 2013 How to Spot a Liar Key linguistic cues can help reveal dishonesty during business negotiations, whether it's a flat-out lie or a deliberate omission of key information, according to research by Lyn M. Van Swol,... View Details
Keywords: by Staff
- 29 Sep 2003
- Research & Ideas
Why Managing Innovation is Like Theater
likelihood of valuable outcomes. However, the methods you'll use will differ from, and sometimes conflict with, methods that work when you do know where you're going. There is an increasingly important... View Details
Keywords: by Rob Austin & Lee Devin
- 01 Jun 2024
- News
Decoding the Promise and Perils of Generative AI
ChatGPT burst into the public consciousness on November 30, 2022. Within two months, the generative artificial intelligence (GenAI) software, which leverages a large language model (LLM) to produce human-like, text-based conversations, had reached an estimated 100... View Details
Keywords: April White
- 29 Oct 2018
- Research & Ideas
Hunting for a Hot Job in High Tech? Try 'Digitization Economist'
problems like advertising auctions and market design. The accelerating phenomenon has given rise to a new field within economics called the economics of digitization. Research from the field is quickly finding its way into practice,... View Details
- Web
Tools & Services | Information Technology
available. Email & Calendar Get started with your HBS-provided Outlook account. Customer Relationship Management Learn about the business tools that help manage and analyze HBS member information and interaction. Network & Connectivity Management Explore the View Details
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- 04 Jan 2012
- First Look
First Look: January 4
not be taken into account or even noticed-as a strategy for managing diversity and intergroup relations. Despite research demonstrating that race is perceived automatically (and thus, the seeming improbability of actual colorblindness),... View Details
Keywords: Carmen Nobel
- 01 Dec 2001
- News
Corporate Governance Conference Addresses Global Challenges
business leaders as they work to revitalize the region's faltering economy. "Corporate Governance: A Functional Approach," a two-day, HBSsponsored research conference held in Shanghai last July, brought together leading figures in... View Details
- Web
Digital Exhibits | Baker Library
founding of the one-year certificate program at Radcliffe College in 1937 to their complete integration into HBS campus life in 1970. From Inquiry to Action: Harvard Business School & the Case Method Since the 1920s, HBS has been an... View Details
- Web
Financing New Ideas - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School
Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy... View Details
- July 2010
- Supplement
Marketing Analysis Toolkit: Customer Lifetime Value Analysis (CW)
By: Thomas J. Steenburgh and Jill Avery
Customers are increasingly being viewed as assets that bring value to the firm. Customer lifetime value is a metric which allows managers to understand the overall value of their customer base and relate it to three customer strategies firms employ: asset acquisition -... View Details
- Web
Crisis Leadership - Bubbles, Panics & Crashes – Historical Collections – Harvard Business School
HBS Quick Links MBA Executive Education Doctoral Programs Faculty and Research Alumni HBS Publishing Site Index HBS Home Contact Us Map/Directions Introduction 1837: The Hard Times 1873: Off the Rails 1907: The Banker's Panic 1929: The... View Details
- 01 Oct 1997
- News
A Message from Dean Clark
institution for almost ninety years are firmly in place. Our commitment to excellence in teaching, field-based research, the case method of instruction, and education for leadership remains as strong as ever. But there is also much about... View Details