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  • 23 Jul 2014
  • Lessons from the Classroom

Innovation Is Magic. Really

authors also teamed to write The Magic of Innovation, published in the European Business Review earlier this year. A Magical Process Thomke maintains that innovative managers looking to create successful new products or services can... View Details
Keywords: by Dina Gerdeman; Consumer Products
  • June 2010 (Revised November 2011)
  • Case

Zensar: The Future of Vision Communities (A)

By: David A. Garvin and Rachna Tahilyani
Zensar is a rapidly growing, mid-sized Indian IT services company with a collaborative management philosophy and innovative HR policies. One of its practices, Vision Communities, is an inclusive forum for innovation and strategy formulation. As the company grows,... View Details
Keywords: Human Resources; Collaborative Innovation and Invention; Leadership Style; Growth and Development Strategy; Management Practices and Processes; Organizational Culture; Cooperation; Information Technology Industry; India
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  • March 2024
  • Supplement

Madrigal: Conducting a Customer-Base Audit

By: Eva Ascarza, Peter Fader, Bruce G.S. Hardie and Michael Ross
This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in understanding the customer base, prompting an... View Details
Keywords: Customer Relationship Management; Analytics and Data Science; Growth and Development Strategy; Retail Industry; United States
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  • 17 Dec 2012
  • Research & Ideas

Teaming in the Twenty-First Century

is the engine of organizational learning," says Edmondson. From Theory To Practice In the book, Edmondson makes the case for managers to shift from holding a static view of teamwork to this dynamic one.... View Details
Keywords: by Maggie Starvish
  • Web

The Founding of U.S. Steel and the Power of Public Opinion | Baker Library | Bloomberg Center | Harvard Business School

Skip to Main Content Exhibition Homepage Exhibition Introduction The Founding of U.S. Steel and the Power of Public Opinion The Intersection of Public Relations and Photography Documenting the Wartime Effort Labor Practices Post-war PR... View Details
  • February 2018
  • Article

Maintaining Beliefs in the Face of Negative News: The Moderating Role of Experience

By: Bradley R. Staats, Diwas S. KC and F. Gino
Many models in operations management involve dynamic decision making that assumes optimal updating in response to information revelation. However, behavioral theory suggests that rather than updating their beliefs, individuals may persevere in their prior beliefs. In... View Details
Keywords: Information; Announcements; Service Operations; Decision Making; Medical Specialties; Experience and Expertise; Medical Devices and Supplies Industry
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  • 19 Sep 2023
  • HBS Case

How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money?

building a centralized data store for all that data will be important.” Rand: With so much to consider, how can managers stay on top of the developments in AI? They seem to be changing so fast. Wu: I would advise View Details
Keywords: by Ben Rand; Technology; Information Technology
  • March 2024
  • Supplement

Madrigal: Conducting a Customer-Base Audit

By: Eva Ascarza, Bruce Hardie, Peter S. Fader and Michael Ross
This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in understanding the customer base, prompting an... View Details
Keywords: Customer Relationship Management; Analytics and Data Science; Growth and Development Strategy; Retail Industry; United States
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  • 31 Jan 2017
  • First Look

First Look at New Research: January 31, 2017

democratic history and an immediate, practical exercise for anyone looking for a way to strengthen our common civic commitments. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52134 2017 Academy of View Details
Keywords: Carmen Nobel
  • Web

For Guests - Commencement 2024

HBS that manages risk and meets our climate, health, and equity criteria. As an example, offsetting the emissions of an economy flight from San Francisco, CA to Boston, MA would cost $13.50. HBS incorporates a number of sustainability... View Details
  • January 1998
  • Case

Connecticut Spring and Stamping Corp. (C)

By: H. Kent Bowen, Massimo Russo and Steven J. Spear
Andy Youmans, executive vice president of CSSC, joins a group of U.S. executives on a tour of Japanese factories that practice the TPS. Three of the factories produce products similar to CSSC's, and even though they use similar equipment, they are significantly more... View Details
Keywords: Managerial Roles; Performance Improvement; System; Organizational Change and Adaptation; Performance Productivity; Training; Quality; Business Ventures; Competency and Skills; Production; Adoption
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  • 05 Dec 2022
  • What Do You Think?

How Would Jack Welch’s Leadership Style Fare in Today’s World?

years into his tenure, GE became the most valuable company in the world. Gelles and Cohan cite everything from failed acquisitions and strategies to brutal downsizing, forced ranking of managers, a poor environmental record, legal accounting View Details
Keywords: by James Heskett; Industrial Products; Media & Broadcasting; Medical Devices & Supplies; Manufacturing
  • November–December 2023
  • Article

Iterative Coordination and Innovation: Prioritizing Value over Novelty

By: Sourobh Ghosh and Andy Wu
An innovating organization faces the challenge of how to prioritize distinct goals of novelty and value, both of which underlie innovation. Popular practitioner frameworks like Agile management suggest that organizations can adopt an iterative approach of frequent... View Details
Keywords: Innovation; Novelty; Goals; Specialization; Coordination; Field Experiment; Software Development; Agile; Scrum; Iteration; Iterative; Organizations; Innovation and Invention; Value; Goals and Objectives; Integration; Applications and Software
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  • 01 Dec 2023
  • News

The Exchange: Help Wanted

Image by John Ritter The path to a job in the C-suite isn’t what it used to be. For many years, companies could lean on financial expertise and industry connections when recruiting candidates, but HBS professors Raffaella Sadun and Joseph Fuller say that so much has... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 07 Jun 2019
  • Book

Are You a Digital Manager?

Complex trends in globalization, demographic shifts, and new technologies are raising urgent challenges for managers on an everyday level. Because of the number of companies undergoing digital transformation, View Details
Keywords: by Martha Lagace
  • March 2024
  • Case

Madrigal: Conducting a Customer-Base Audit

By: Eva Ascarza, Bruce Hardie, Michael Ross and Peter S. Fader
This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in understanding the customer base, prompting an... View Details
Keywords: Customer Relationship Management; Analytics and Data Science; Growth and Development Strategy; Customer Value and Value Chain; Retail Industry; United States
Related
  • Web

Creating Shared Value - Institute For Strategy And Competitiveness

connecting shared value practitioners worldwide. CSV in Practice About Mark Kramer Mark is co-founder and Managing Director of FSG and the author of influential publications on shared value, catalytic... View Details
  • 31 Oct 2022
  • Research & Ideas

Why the Largest Minority Group Faces the Most Hate—and How to Push Back

members.” “We’re likely to see increased animosity against the groups that become largest, and perhaps lower discrimination against the groups that were the largest but that eventually become instead, say, the second or third rank in the distribution,” he says.... View Details
Keywords: by Pamela Reynolds
  • 21 Jul 2008
  • Research & Ideas

Solving the Marketing Resources Allocation Puzzle

U.S. companies spent a staggering $285 billion on advertising in 2006, according to Advertising Age. That's a lot of dollars and expectations being handed to advertising managers to generate returns. But do marketing View Details
Keywords: by Sean Silverthorne
  • Web

South Asia - Global

(Harvard AB (1963) and HBS AMP 91 (1983)) recounted his life and work in conversation with Manish Kejriwal, Managing Partner at Kedaara Capital (HBS MBA 1995). He discussed his memoir ‘Another Sort of Freedom’, which explores his teenage... View Details