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All HBS Web
(4,258)
- People (13)
- News (878)
- Research (2,456)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,398)
- 03 Apr 2009
- What Do You Think?
How Much Obsolescence Can Business and Society Absorb?
existing organization communication patterns" [such as bottom up plus top down, outside in—from customers—plus inside out, etc.]. Challenges of new information technologies and how to deal with them were the focus of several...
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- Web
Rock Entrepreneurship Advisor Program - Entrepreneurship
approved. Marty Blue Board Member/Consultant/Advisor Formerly Reebok, CarGurus Boston, MA Rob Gierkink General Catalyst Partners, Datalogix, Air Miles, Flashfood, Index Boston, MA Jeff Goldman Goldman & Partners Immigration Law LLP Boston, MA Benjamin Ha View Details
- Web
Social Enterprise - Faculty & Research
significant discretion. Corporate philanthropy is our setting to study how a differentiated structural element—the corporate foundation—constrains the influence of individual senior managers and directors on corporate strategy. Our...
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- July 2005 (Revised April 2006)
- Case
Carnival Cruise Lines
By: Lynda M. Applegate, Robert Kwortnik and Gabriele Piccoli
Highlights the potential value of customer data and the choices and challenges the firm faces when attempting to capture this value. Carnival collects a significant amount of individual-level behavioral and demographic customer data. Senior management must now decide...
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Keywords:
Consumer Behavior;
Demographics;
Customer Relationship Management;
Knowledge Use and Leverage;
Performance Improvement;
Business Strategy;
Travel Industry;
Tourism Industry
Applegate, Lynda M., Robert Kwortnik, and Gabriele Piccoli. "Carnival Cruise Lines." Harvard Business School Case 806-015, July 2005. (Revised April 2006.)
- February 2009
- Background Note
Basic Techniques for the Analysis of Customer Information Using Excel 2007: A Step-by-Step Approach
By: Francisco de Asis Martinez-Jerez
The objective of this note is to provide a set of easy, step-by-step guides for some analytical techniques that are useful in the analysis of cases discussed in the course "Competing and Winning through Customer Information" (CWCI). The instructions that follow use...
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Keywords:
Customer Relationship Management;
Information Management;
Management Analysis, Tools, and Techniques
Martinez-Jerez, Francisco de Asis. "Basic Techniques for the Analysis of Customer Information Using Excel 2007: A Step-by-Step Approach." Harvard Business School Background Note 109-052, February 2009.
- 22 Apr 2019
- Research & Ideas
Why Salespeople Struggle at Leading
success—strategies that could be applied in a variety of business departments. 1. Managers must assume a new professional identity. It’s crucial for managers to acknowledge they are shedding one professional...
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by Dina Gerdeman
- Article
What Do Nongovernmental Organizations Do?
By: Eric D. Werker and Faisal Z. Ahmand
Nongovernmental organizations are one group of players who are active in the efforts of international development and increasing the welfare of poor people in poor countries. Nongovernmental organizations are largely staffed by altruistic employees and volunteers...
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Keywords:
Non-Governmental Organizations;
Growth and Development;
Welfare or Wellbeing;
Poverty;
Service Delivery;
Crime and Corruption;
Social Entrepreneurship;
Decision Making;
Resource Allocation;
Product Development;
Framework
Werker, Eric D., and Faisal Z. Ahmand. "What Do Nongovernmental Organizations Do?" Journal of Economic Perspectives 22, no. 2 (Spring 2008).
- 15 Jul 2013
- Research & Ideas
Five Imperatives for Improving Health Care
Business Administration at HBS and a member of the Forum's faculty steering committee. Other committee members include William W. Chin, Executive Dean for Research at HMS; Richard G. Hamermesh, MBA Class of 1961 Professor of Management...
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- 03 Aug 2017
- Blog Post
“I Can Acquire Important Skills, But Also Gain the Big Picture Perspective of a Founder.”
Sometimes inspiration does come from the likeliest places. For Rahil Mehrotra, MBA 2018, it emerged from a combination of HBS courses and experiences: The Entrepreneurial Manager (TEM) course, the winter break Startup Boot Camp program,...
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Keywords:
Entrepreneurship
- February 2000
- Case
E2M Health Services
By: Richard M.J. Bohmer and Naomi Atkins
Outlines the growth of an innovative diabetes disease management organization from 1994-99. Having demonstrated the success of their model in managing diabetes populations in Texas and New York State, the CEO and president must decide the future strategy of the company...
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Keywords:
Business Model;
Customer Focus and Relationships;
Decision Choices and Conditions;
Financial Markets;
Revenue;
Innovation and Invention;
Business or Company Management;
Marketing Strategy;
Internet;
Health Industry
Bohmer, Richard M.J., and Naomi Atkins. "E2M Health Services." Harvard Business School Case 600-077, February 2000.
- 01 Sep 2021
- Op-Ed
How Women Can Learn from Even Biased Feedback
is a well-documented phenomenon. Women are less likely to receive specific feedback tied to work outcomes, while men are more likely to get the advice they need to move to the next level of seniority in their organization. When giving feedback to women, View Details
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by Francesca Gino
- Web
People - Behavioral Finance & Financial Stability
the National Bureau of Economic Research from 2011 to 2018. His research is in the areas of behavioral finance, corporate finance, and capital markets, with a primary focus on the interactions among corporate finance, investor behavior,...
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- Web
Community | Social Enterprise | Harvard Business School
institutions play in society. The club facilitates this exploration through community building, extracurricular programming, alumni engagement, and experiential learning opportunities. Harbus Foundation The Foundation manages The Harbus '...
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- September 2023
- Supplement
CMA CGM: Reducing the Carbon Footprint of Container Shipping
By: Willy Shih
Marine transport is the most cost-effective way to move large volumes over long distances, and container shipping is the backbone of international trade in goods. Yet shipping contributed 3% of worldwide greenhouse gas emissions, and the deep-sea segment, which...
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- 07 Feb 2017
- First Look
First Look at New Research: February 7
2017 New York: Oxford University Press Managing Risk in Reinsurance: From City Fires to Global Warming By: Hauter, Niels Viggo, and Geoffrey Jones, eds. Abstract—This is the first book to provide a comprehensive history of the reinsurance...
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Sean Silverthorne
- August 2009
- Case
The TSMC Way: Meeting Customer Needs at Taiwan Semiconductor Manufacturing Co.
By: Willy C. Shih, Chen-Fu Chien, Chintay Shih and Jack Chang
When L.C. Tu receives an emergency order, he is confronted with a range of production scheduling choices, each of which has unique costs and trade-offs. The case was designed to help students understand job-shop style production and the impact of disruptions and...
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Keywords:
Disruption;
Customer Relationship Management;
Decision Choices and Conditions;
Cost;
Order Taking and Fulfillment;
Production;
Semiconductor Industry;
Taiwan
Shih, Willy C., Chen-Fu Chien, Chintay Shih, and Jack Chang. "The TSMC Way: Meeting Customer Needs at Taiwan Semiconductor Manufacturing Co." Harvard Business School Case 610-003, August 2009.
- 01 Mar 2019
- News
The Burden Legacy
creative stuff on the Burden stage in the HBS Show. More recently, speakers at the Burden podium addressed challenging issues. Former Vice President Al Gore warned students, “We are managing the planet as if it were a business in...
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Linda Kush
- 23 Jan 2024
- News
A Wide Net
after HBS. He spent five years at Eton Park Capital Management before setting out on his own. The company that is now Alpha Wave launched with $1.2 billion in 2012 as Falcon Edge. Udwadia and cofounder Rick Gerson, who came from Blue...
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April White
- July 2005 (Revised March 2007)
- Case
Kansai Digital Phone: Zutto, Gaining Japanese Loyalty
By: Francisco de Asis Martinez-Jerez and James Robert Dillon
Ted Katagi, marketing strategy manager of Kansai Digital Phone (KDP), utilizes customer lifetime value as a key metric to prioritize initiatives in an emergency plan to turn around the company. KDP is a regional phone company in Japan with less than stellar...
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Keywords:
Customer Relationship Management;
Customer Value and Value Chain;
Customer Satisfaction;
Telecommunications Industry;
Electronics Industry;
Japan;
United States
Martinez-Jerez, Francisco de Asis, and James Robert Dillon. "Kansai Digital Phone: Zutto, Gaining Japanese Loyalty." Harvard Business School Case 106-006, July 2005. (Revised March 2007.)
- Web
Team - Entrepreneurship
Emily Cronin, Associate Director LAURIE BISHOP, ASSOCIATE DIRECTOR MARY ROSE SAINT-CYR, PROGRAM COORDINATOR Ben McLarey, Community Manager VIRGINIA SHANNON, SPECIAL PROJECTS New Venture Competition A year long entrepreneurial journey that...
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