Service Models - Publications - Faculty & Research

01 Apr 2001
News

Student Conferences Tackle Business Issues

academics for an exploration of new economy themes ranging from getting back to sustainable business models to the emerging wireless landscape. “Over the past year, we have seen a flight to quality in the technology market, where MBA... View Details

Keywords: Educational Services; Educational Services

01 Apr 2011
News

My First HBS Class

classroom case discussions, the students were models of decorum and probity. I attended two different classes, a second- and a first-year course. I came completely unprepared to a popular second-year Strategy course called Competing with... View Details

Keywords: Keith Larson; Educational Services; Educational Services

14 Oct 2002
Research & Ideas

The Widening Rift Between Corporations and Society

processes of production and distribution. This was a massive innovation over the older model of a single owner who tried to oversee everything. Under managerial capitalism, ownership became dispersed, but control remained concentrated in... View Details

Keywords: by Martha Lagace

01 Mar 2012
News

Investing FAQ

Investing in HBS Great Expectations Model Teamwork Donor Spotlight Balanced Scorecard and Beer Game Go High-Tech FIELD 2: Global Intelligence Why is participation important? Every gift represents an endorsement of the School’s mission to... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

28 Jul 2003
Research & Ideas

It’s India Above China in New World Order

professor of strategy at HBS. It is also important because the two countries have embraced very different models of development. The biggest source of worry is the state of China's banking sector, which is technically insolvent.—Yasheng... View Details

Keywords: by Martha Lagace

01 Oct 1996
News

Creating Miracles — Charles A. Coverdale (MBA 1971)

'76), have developed an astounding array of community outreach services -- from elaborate food pantries to job assistance programs; from tutoring, mentoring, and counseling services for children and young... View Details

Keywords: Marguerite Rigoglioso

11 Mar 2008
First Look

First Look: March 11, 2008

financial services that Washington D.C.-based Microfinance International Corporation (MFIC) had been providing for two years to a growing number of "unbanked" Hispanic nationals in the United States and their home countries.... View Details

Keywords: Martha Lagace

15 Jan 2020
News

The Business of Access

position at San Mateo–based Shelter Network, which needed her skills to research and implement its merger with another homelessness service provider, InnVision, in Santa Clara. InnVision’s business model was... View Details

Keywords: Maureen Harmon

11 Aug 2003
Research & Ideas

Cheap, Fast, and In Control: How Tech Aids Innovation

product and service development is changing; creating the potential for higher R&D performance, innovation, and value creation for customers. The choice is simple: Organizations can either ignore these changes or take action and tap... View Details

Keywords: by Wendy Guild

Profile

Maxeme Tuchman

and creating the NYC Service Office. Building credibility from both sides "My family didn't have money or a ‘professional network,'" Max says. "I've always been helped by people who mentored me." Recognizing her... View Details

03 Oct 2005
What Do You Think?

What’s the Future of Globally Organized Labor?

labor organizations should be in their death throes." The kind of thinking needed to meet these challenges for organized labor can be found, according to Walter Blass, in Japan. In his words, "I suggest you look at Japanese unions for a View Details

Keywords: by James Heskett

13 Sep 2019
Blog Post

An Uncommon Summer: Project Management at an Education Non-Profit

This article is a repost from the Social Enterprise Initiative blog. Prior to Harvard Business School, I spent eight years on active duty military service as an Aviation officer and helicopter pilot in the United States Army. My career... View Details

01 Jun 2015
News

Alumni and Faculty Books for June 2015

High-Profit Strategies in the Age of Techno Service by John A. Goodman (MBA 1971) (AMACOM) These days businesses have more opportunities to enhance the customer experience than ever before. Goodman explains how businesses can design and... View Details

Web

Online Entrepreneurial Marketing Course | HBS Online

Healthcare Limited Grow your organization’s new product or service effectively with limited budgets and resources. "HBS Online courses are excellent for anyone who wishes to learn more about a particular subject area or further develop... View Details

Profile

Nikki Skovran

revenue models for Awethu, including an Internet café and graphic design services, three of which were ultimately launched by the enterprise. This summer, Nikki’s “deep-rooted sense of adventure” will take her to Sydney, Australia, where... View Details

Profile

Lucasz S. Babiarz

down the road will improve therapies." Exposure to a broad range of clinical and business models At Johns Hopkins, Lukasz had double-majored in neuroscience and economics. The move to the HBS MD/MBA "just made sense," he... View Details

26 Jan 2016
First Look

January 26, 2016

really matters to the policyholder. The insights gleaned from the detailed consumer analysis are quite different than the original beliefs of the management team. Students must devise a new customer service View Details

Keywords: Sean Silverthorne

11 Apr 2007
Research & Ideas

Adding Time to Activity-Based Costing

definite advance over the arbitrary overhead allocations done by traditional standard cost systems, many companies abandoned ABC or updated their model only infrequently, because of the high time and cost associated with re-estimating the... View Details

Keywords: by Sarah Jane Gilbert

01 Dec 2014
News

Making Big Data Fashionable

from anything so unquantifiable as emotion, Moon values that intuition and wants to “help validate” it. More Retail Revolutions Speeding Up Accessories BaubleBar cofounders Amy Jain and Daniella Yacobovsky (both MBA 2010) apply the popular “fast fashion” View Details

Keywords: Christine Lejeune; fashion; Market Research, Photo, Translation, Veterinary and Other Services; Market Research, Photo, Translation, Veterinary and Other Services

Profile

Lara Hodgson

and lower their risk. We’re a service business. How has all this progressed? We spent the first 16 to 18 months in product development, filing patents and trademarks, putting the connections in place. Then we put the business View Details

Publications