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- All HBS Web (2,641)
- Faculty Publications (893)
- 14 Jul 2003
- Research & Ideas
Understaffed and Overworked: What Now?
The sure recipe for failure is to suck it up and try to do it all.—Isabel Parlett, Parlance Training Let's begin with what you shouldn't do: "The sure recipe for failure is to suck it up and try to do it all," says Isabel Parlett of Parlance Training, a Santa...
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by Paul Michelman
- July–August 2013
- Article
A Joint Model of Usage and Churn in Contractual Settings
By: Eva Ascarza and Bruce G.S. Hardie
As firms become more customer-centric, concepts such as customer equity come to the fore. Any serious attempt to quantify customer equity requires modeling techniques that can provide accurate multiperiod forecasts of customer behavior. Although a number of researchers...
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Keywords:
Churn;
Retention;
Contractual Settings;
Access Services;
Hidden Markov Models;
RFM;
Latent Variable Models;
Customer Value and Value Chain;
Consumer Behavior
Ascarza, Eva, and Bruce G.S. Hardie. "A Joint Model of Usage and Churn in Contractual Settings." Marketing Science 32, no. 4 (July–August 2013): 570–590.
- 10 Jan 2022
- Research & Ideas
How to Get Companies to Make Investments That Benefit Everyone
Regulators often punish companies for bad behavior—for instance, by fining them if they pollute the environment. But instead of focusing on what business leaders are doing wrong and constantly slapping their hands, government officials should shift to rewarding View Details
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by Lane Lambert
- 13 Jul 2010
- First Look
First Look: July 13
choose the platform with a restricted number of candidates. This is because those agents value the higher rate of acceptance more than access to more candidates. Agents with higher outside options choose the market with a larger number of...
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Martha Lagace
- 24 Oct 2017
- First Look
First Look at New Research and Ideas, October 24, 2017
following questions: Was Centerbridge valuing Great Wolf correctly? Would CMBS be the optimal financing structure, and why had no other firm contemplated this type of financing? Would the company, in...
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Sean Silverthorne
- Web
Katia Walsh | About
unearth new value for HBS students, faculty, alumni, and community, and scale lifelong learning for leaders who make a difference in the world. Before HBS, Katia served on the executive leadership team of Levi Strauss & Company as its...
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- 01 Jan 2002
- News
Egon P.S. Zehnder (MBA '56)
that distinguish top performance." What matters to Egon Zehnder? Sure, the founder of one of the world's largest executive search firms believes that new hires must possess piercing intellectual skills and résumés that ring with...
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- Web
Alumni Spotlight: Cissy Chen (MBA 2019) - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year...
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- 26 May 2003
- Research & Ideas
When Silence Spells Trouble at Work
extremely costly to both the firm and the individual. —Leslie A. Perlow But it is time to take the gilt off silence. Our research shows that silence is not only ubiquitous and expected in organizations but extremely costly to both the...
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by Leslie A. Perlow
- 14 Jun 2016
- First Look
June 14, 2016
of citizens’ preferences, government preferences are present biased, resulting in an over accumulation of debt. Calibrating this parameter with values in the literature, the model can reproduce debt levels and frequency of default typical...
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Sean Silverthorne
- 10 Aug 2015
- Research & Ideas
New Medical Devices Get To Patients Too Slowly
associated with being the first product to enter a new device market," concludes Stern. "As you can imagine, that results in a big cost for folks trying to bring new products to market." In fact, Stern conservatively estimates that delay costs View Details
- November 2011
- Case
Pacific Grove Spice Company
By: William E. Fruhan and Craig Stephenson
Pacific Grove Spice Company is a profitable, rapidly growing manufacturer, marketer, and distributor of quality spices and seasonings. The company's business model requires significant investment in accounts receivable, inventory, and fixed assets to support sales....
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Keywords:
Capital Expenditures;
Investments;
Acquisitions;
Securities Analysis;
Debt Securities;
Opportunities;
Cost of Capital;
Valuation;
Investment;
Capital Budgeting;
Business Model;
Cash Flow;
Financing and Loans;
Acquisition;
Retail Industry;
Food and Beverage Industry
Fruhan, William E., and Craig Stephenson. "Pacific Grove Spice Company." Harvard Business School Brief Case 114-366, November 2011.
- 25 Oct 2011
- First Look
First Look: October 25
over the past decade as one of the most active areas of research in economics and strategy. The literature has constantly struggled, however, with a lack of agreement on a proper definition; for instance, some existing definitions imply that retail View Details
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Sean Silverthorne
- 02 Aug 2021
- Research & Ideas
What If Closing the Wage Gap Means Everyone Earns Less?
It’s a sticky but common dilemma for managers: A valued employee finds out that a coworker earns more, gets upset, and demands a raise. If gender or race figure into the wage gap, tensions can escalate fast. Companies, including Whole...
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by Avery Forman
- 06 Dec 2017
- What Do You Think?
Is It Time To Break Up Amazon, Apple, Facebook, or Google?
it has acquired Whole Foods, the market value of US big name retailers selling foods immediately drops 10 to 20 percent. The exchange of information and news, fake or fact, among large segments of the world’s population is controlled by...
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- 23 Apr 2013
- First Look
First Look: April 23
working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=44722 No Taxation without Information: Deterrence and Self-Enforcement in the Value Added Tax By: Pomeranz, Dina Abstract—Claims that the VAT facilitates tax enforcement by generating...
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Sean Silverthorne
- 22 Mar 2024
- Blog Post
Driving Impact in Emerging Markets with HBS Alum Nneka Chime (MBA 2015)
mission-driven investment firm focused on underserved markets, her work has spanned industries, geographies, and functions, bringing her challenge and fulfillment while opening doors to new opportunities. Seeking out a challenge Born in...
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- 03 Oct 2005
- Research & Ideas
The Box Office Power of Stars
interested in playing can join the simulation. New HSX traders receive "Hollywood dollars" and can increase the value of their portfolio by, among other things, strategically trading "MovieStocks." The prices of those...
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- 04 Sep 2018
- First Look
New Research and Ideas, September 4, 2018
unit at BT, the strategic value of the unit, and its operating model. As the business environment becomes increasingly dynamic and firms are pressured to achieve faster innovation rates, there may be...
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Dina Gerdeman
- 05 Mar 2013
- First Look
First Look: March 5
attractive to businesses, especially to e-commerce firms that thrive on global and scalable business models. Yet, most global e-commerce players, with a few exceptions, have failed to achieve significant success in Asia. This article...
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Sean Silverthorne