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  • 10 Nov 2008
  • What Do You Think?

How Much Can You Ask of Your Customers?

customers if we give something back, even if that something is a sense of belonging just look at this forum to see it in action." As Jacoline Loewen put it, "Even if a company does not want customers involved in their business... View Details
Keywords: by Jim Heskett
  • 2010
  • Working Paper

Boundary Spanning in a For-profit Research Lab: An Exploration of the Interface Between Commerce and Academe

By: Christopher C. Liu and Toby E. Stuart
In innovative industries, private-sector companies increasingly are participants in open communities of science and technology. To participate in the system of exchange in such communities, firms often publicly disclose what would otherwise remain private discoveries.... View Details
Keywords: For-Profit Firms; Higher Education; Information Publishing; Innovation and Invention; Science-Based Business; Social and Collaborative Networks; Boundaries; Biotechnology Industry; Pharmaceutical Industry
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  • March 2014 (Revised March 2015)
  • Case

Samsung Electronics: TV in an Era of Convergence

By: Karim R. Lakhani, Marco Iansiti and Kerry Herman
From the late 1990s to 2006/2007, Samsung Electronics moved from one of 170 TV manufacturers to gain dominant TV market share year over year from 2007-2013. As digital technologies increasingly converged in 2013-2014, the industry faced new questions: What was the... View Details
Keywords: Digital Innovation; Technology; Technology Management; Digital Convergence; Digital Technology; Innovation; Korea; Samsung; Television; Technological Innovation; Information Technology; Innovation and Invention; Innovation Leadership; Innovation and Management; Product Development; Product Design; Electronics Industry; Korean Peninsula; Asia
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  • 02 Sep 2002
  • Research & Ideas

The Role of Government When All Else Fails

function of government is unlikely to fade away anytime soon. Q: You argue that risk management is a core function of the American government and that this has been true since... View Details
Keywords: by Laura Linard
  • 21 Mar 2016
  • Blog Post

MBA/MPA-ID: The Intersection of Policy and Business

honing different and yet comparably important skills for business and policy global leaders.  Born and raised in Kampala, Uganda, I was probably predisposed to develop passions contiguous to the phenomenon of development, which arguably... View Details
  • 24 Apr 2014
  • News

Addressing the housing needs of India’s poor

Rakhi Mehra (MBA 2009) is enabling a growing number of India’s 82 million urban poor households to have structurally safe and well-ventilated homes through the enterprise she cofounded, micro Home Solutions (mHS) City Lab. Winner View Details
  • 2024
  • Working Paper

Navigating Software Vulnerabilities: Eighteen Years of Evidence from Medium and Large U.S. Organizations

By: Raviv Murciano-Goroff, Ran Zhuo and Shane Greenstein
How prevalent are severe software vulnerabilities, how fast do software users respond to the availability of secure versions, and what determines the variance in the installation distribution? Using the largest dataset ever assembled on user updates, tracking server... View Details
Keywords: Cybersecurity; Applications and Software; Technology Adoption; Consumer Behavior
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  • 04 Jan 2021
  • Blog Post

The First Alumni of the MS/MBA: Engineering Sciences Program

Network. In effect, the Alumni Network nearly doubled overnight. Students have always been able to interact with the Alumni Advisors within the core MS/MBA curriculum. Advisors present to students on technology topics through the... View Details
  • 29 Dec 2014
  • Research & Ideas

Most Popular Articles and Research Papers of 2014

It's better to look good than to feel good. That was the observation of Billy Crystal's SNL character Fernando, and it seems to be born out in two articles from this year's most popular list. In The Manager in the Red Shoes, we learn that... View Details
  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

Readers also benefitted when, in 2008, we began to publish HBS faculty working papers—often the first expressions of emerging ideas on the cutting edge of management research. The most popular paper looks at... View Details
Keywords: by Sean Silverthorne
  • 01 Jun 2024
  • News

Decoding the Promise and Perils of Generative AI

ChatGPT burst into the public consciousness on November 30, 2022. Within two months, the generative artificial intelligence (GenAI) software, which leverages a large language model (LLM) to produce human-like, text-based conversations, had reached an estimated 100... View Details
Keywords: April White
  • 17 Apr 2017
  • News

Jeff Immelt Wants a Radical Transformation of GE

Jeff Immelt (MBA 1982) wants to change just about everything at GE, from its image as a slow-moving corporate behemoth, to the focus of its core businesses, to the location of... View Details
Keywords: Miscellaneous Manufacturing; Manufacturing
  • 01 Dec 2019
  • News

What’s Behind the Explosive Growth of Sustainable Investing?

financial returns and impact in the business model of investee companies. Quite a few of the large, global PE firms have launched impact funds over the last year. On the public side, I think ESG will become... View Details
Keywords: Jen McFarland Flint
  • 30 Sep 2014
  • Working Paper Summaries

The Real Effects of Capital Controls: Financial Constraints, Exporters, and Firm Investment

Keywords: by Laura Alfaro, Anusha Chari & Fabio Kanczuk
  • 27 Nov 2017
  • Research & Ideas

Beware the Lasting Impression of a 'Temporary' Selfie

llSource: iStock Think that probably inappropriate Snapchat selfie is safe from leaking into your professional life because it disappears? Think again. Features on some communication apps like Snapchat and Instagram Stories allow you to share your images and messages... View Details
Keywords: by Rachel Layne
  • 12 Jul 2019
  • News

The Birth of a Silicon Valley Blockbuster

own future and control what its destiny is. We say that our mission is to help build a better Internet, and people sometimes sort of smile, but if you talk to the people at Cloudflare they go, No no we’re serious. We think that the... View Details
  • Research Summary

The State of Small Business Lending: Credit Access During the Recovery and How Technology May Change the Game

By: Karen Mills

Small businesses are core to America's economic competitiveness. Not only do they employ half of the nation’s private sector workforce—about 120 million people—but since 1995 they have created approximately two-thirds of the net new jobs in our country. Yet in... View Details

    The State of Small Business Lending: Credit Access during the Recovery and How Technology May Change the Game

    Small businesses are core to America’s economic competitiveness. Not only do they employ half of the nation’s private sector workforce – about 120 million people – but since 1995 they have created approximately two‐thirds of the net new jobs in our country. Yet in... View Details
    • 01 Jun 2009
    • Lessons from the Classroom

    The Challenges of Investing in Science-Based Innovation

    structures will emerge from today's science-based businesses." A new offering of Managing Breakthroughs—From Science to Enterprise is currently being planned. The program, which Sato chairs with HBS professor Willy C. Shih, is View Details
    Keywords: by Julia Hanna; Banking; Auto; Pharmaceutical
    • Web

    The Arts of Communication - Course Catalog

    HBS Course Catalog The Arts of Communication Course Number 7515 HKS Adjunct Lecturer in Public Policy Candace Bertotti Spring; Q4; 1.5 credits 14 2-hour sessions Career Focus Exceptionally effective leaders must have the ability to... View Details