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All HBS Web
(3,426)
- People (8)
- News (768)
- Research (1,808)
- Events (4)
- Multimedia (29)
- Faculty Publications (1,123)
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- 04 Mar 2002
- Research & Ideas
Don’t Lose Money With Customers
relationships that are successful over time, the parties, despite obvious power disparities, work together to develop a spirit of mutual trust and cooperation that gradually brings a degree of balance to their dealings with each...
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by Peter K. Jacobs
- 14 Nov 2012
- Research & Ideas
New Agenda for Corporate Accountability Reporting
should be in place so this disconnect cannot be exploited by the corporation or the manager. In financial reporting, auditing and reporting conservatism are two such technologies. 2. Corporate accountability reports should also have the equivalent of a View Details
- 11 Apr 2018
- Research & Ideas
Sexual Harassment: What Employers Should Do Now
joke and saying, ‘Am I being politically correct?’ is also insulting, and someone needs to let that person know. That’s when you start to tilt the balance in the culture.” Place women in powerful positions Sexual harassment is a power...
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by Dina Gerdeman
- 10 Jun 2014
- First Look
First Look: June 10
such as talent and capital, away from wealth creation and toward wealth distribution. It distorts thinking. Restoring the balance of power is critical to the competitiveness and the health of the rest of the economy. Limits on the size...
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Sean Silverthorne
- 21 Jul 2014
- Research & Ideas
Is a Gap in Small-Business Credit Holding Back the American Economy?
that their credit needs are being satisfied. One of the most frequently cited snapshots of small business credit markets is the Federal Deposit Insurance Corporation's (FDIC) Call Report data. According to this data, commercial bank loans on the View Details
- 01 Oct 2013
- First Look
First Look: October 1
business unit managers' attention toward longer-term activities. Non-financial measures similarly direct managerial attention toward longer-term activities, although not to the same degree as accounting return measures. We conclude that accounting return measures can...
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Sean Silverthorne
- 28 Apr 2015
- First Look
First Look: April 28
Management: Can a Balanced Scorecard Change a Culture? By: Gibbons, Robert, and Robert S. Kaplan Abstract—Agency theorists, historically, have analyzed what kinds of performance measures should be used in formal incentive contracts. For...
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Sean Silverthorne
- January 2002 (Revised May 2003)
- Case
ProfitLogic
By: Richard G. Hamermesh, Michael J. Roberts and Taslim Pirmohamed
Describes an "application software" company that has been through several evolutions--from consulting firm to applications service provider (ASP). The firm has received significant venture funding to pursue the ASP model but this has not worked, at least at the time...
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History;
Business Model;
Venture Capital;
Cash Flow;
Decision Choices and Conditions;
Balanced Scorecard;
Information Technology Industry;
Service Industry
Hamermesh, Richard G., Michael J. Roberts, and Taslim Pirmohamed. "ProfitLogic." Harvard Business School Case 802-110, January 2002. (Revised May 2003.)
- 15 Nov 2006
- Research & Ideas
Lessons Not Learned About Innovation
Institutional memories are short. But internal business pressures also play a part as executives balance the need to protect current revenue streams with the imperative to get behind new concepts crucial to future success. And too often...
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by Sean Silverthorne
- January 2021 (Revised July 2022)
- Case
Dwight D. Eisenhower: Changing the World
By: Robert Simons and Shirley Sun
This case describes the rise of Dwight (Ike) Eisenhower from a small town in Kansas to the pinnacle of power on the world stage. During his life, Eisenhower was leader of the Allied Forces in World War II, president of Columbia University, head of NATO, and president...
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Keywords:
Leadership Development;
Leadership;
Values and Beliefs;
Personal Characteristics;
Leadership Style;
Success;
Work-Life Balance;
Power and Influence
Simons, Robert, and Shirley Sun. "Dwight D. Eisenhower: Changing the World." Harvard Business School Case 121-047, January 2021. (Revised July 2022.)
- October 1994 (Revised March 1999)
- Case
Ritz-Carlton: Using Information Systems to Better Serve the Customer
By: W. Earl Sasser, Thomas O. Jones and Norman Klein
Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are...
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Keywords:
Competency and Skills;
Customer Satisfaction;
Training;
Recruitment;
Service Delivery;
Supply Chain Management;
Luxury;
Balance and Stability;
Information Technology
Sasser, W. Earl, Thomas O. Jones, and Norman Klein. "Ritz-Carlton: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-064, October 1994. (Revised March 1999.)
- February 2021 (Revised July 2022)
- Case
Sarah Breedlove: Changing the World
By: Robert Simons and Max Saffer
This case describes the rise of Sarah Breedlove, who later called herself Madam C.J. Walker, from the cotton fields of Louisiana to the head of a successful, nationwide beauty company providing opportunity and hair care products to Black women. The case describes how...
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Keywords:
Brands;
African-american Entrepreneurs;
Entrepreneurship;
Values and Beliefs;
Personal Characteristics;
Success;
Work-Life Balance;
Business Startups;
Brands and Branding;
Marketing;
Personal Development and Career;
Beauty and Cosmetics Industry;
United States
Simons, Robert, and Max Saffer. "Sarah Breedlove: Changing the World." Harvard Business School Case 121-060, February 2021. (Revised July 2022.)
- 25 Apr 2018
- Research & Ideas
We May Have Taken Too Much Credit for Easing Workplace Segregation
mostly one race are tipping the balance of integration among all firms, creating a less segregated workforce overall. “The turnover of organizations appears to have washed away progress on racial employment integration faster than such...
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by Dina Gerdeman
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
goods in their stores. “You have to make it clear why it is worth their time and money,” says Lal. A balanced approach to agent network growth is best. When growth is too fast, agents compete among a small group of customers, don’t make...
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- 25 Nov 2014
- First Look
First Look: November 25
funds. Such decisions would matter from the perspective of generations of students and faculty who depended on HMC maximizing returns and getting the balance of the Harvard portfolio right. Purchase this case:
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Carmen Nobel
- 18 Nov 2010
- Research & Ideas
GM’s IPO: Back to the Future
corporate structure, a stronger balance sheet, a slimmed-down array of brands, a smaller dealer network, and a global presence to go with global ambitions. A successful IPO will help reestablish GM's credibility as a viable private...
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- 25 Jul 2006
- First Look
First Look: July 25, 2006
Case 806-124 Dick Berggren, well-known FOXTV announcer for NASCAR races and executive editor of Speedway Illustrated magazine, considers how to grow the business he founded and balance his time, energy, and commitments to his wife....
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Sean Silverthorne
- 04 Aug 2014
- Op-Ed
Why Small-Business Lending Is Not Recovering
Assessing creditworthiness of small businesses can be difficult due to information asymmetry. Little, if any, public information exists about the performance of most small businesses because they rarely issue publicly traded equity or debt securities. Many small...
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- 15 Oct 2014
- Research & Ideas
Apple Pay’s Technology Adoption Problem
long way to go to knock off the established credit card system, Shih says. "Ecosystems are very delicately balanced, and the current payment system represents a balance that has resulted from 40 years of evolution. There's a lot of...
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- 23 Apr 2014
- HBS Case
Are Electronic Cigarettes a Public Good or Health Hazard?
consequences, Quelch hopes he can motivate MBA students to think more deeply about the public health impacts of business decisions, as well as getting MPH students to think about the business forces that shape public health. Only then will decisions be made that...
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