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  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

customers. And they take time. So it's not surprising that not all of the organizations that have implemented parts of the concept have utilized it as a driving force for an entire business. Hardest of all is the cultural change that you... View Details
Keywords: by Sean Silverthorne
  • 30 May 2017
  • First Look

First Look at New Research and Ideas, May 30

2017 Advances in Strategic Management Geography, Location, and Strategy By: Alcácer, Juan, Bruce Kogut, Catherine Thomas, and Bernard Yin Yeung, eds. Abstract—Changes in both technology and global political economy have vastly accelerated... View Details
Keywords: Sean Silverthorne
  • 05 Aug 2010
  • What Do You Think?

What Is Customer Opinion Good For?

and how. It's about understanding consumer needs, not asking them what they want." Several questioned the way some think about the development of products of any type in a rapidly changing business environment. As V. P. Kochikar put it,... View Details
Keywords: by Jim Heskett; Technology
  • 02 May 2000
  • Research & Ideas

Leading Professional Service Firms

Gabarro, an expert on human resources management; Tom DeLong, who studies organizational change and globalization in professional service firms and served as Chief Development Officer of Morgan Stanley Group; Herminia Ibarra, who focuses... View Details
Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting
  • 16 Apr 2007
  • Research & Ideas

Delivering the Digital Goods: iTunes vs. Peer-to-Peer

Ramon Casadesus-Masanell and Andres Hervas-Drane: The nature of competition is changing rapidly. Drivers such as globalization, deregulation, and technological change are opening opportunities for the... View Details
Keywords: by Sean Silverthorne; Music
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole DeHoratius, and Ananth Raman Abstract To set service levels, firms must understand how changes in service affect customer demand. Supply learning is a process whereby... View Details
Keywords: Sean Silverthorne
  • 08 Mar 2011
  • First Look

First Look: March 8

granted a U.S. patent for a "flying-machine," which changed the industry irrevocably. While American manufacturers diverted resources from science and technology to patent wars and legal disputes, European aeronautics advanced... View Details
Keywords: Sean Silverthorne
  • 16 Nov 2010
  • First Look

First Look: November 16, 2010

"truth in giving" policies are highly responsive to recipient heterogeneity and biased against more generous giving. Traveling Agents: Political Change and Bureaucratic Turnover in India Authors:Lakshmi Iyer and Anandi Mani... View Details
Keywords: Sean Silverthorne
  • 01 Oct 2013
  • First Look

First Look: October 1

Taylan, Elie Ofek, Oded Koenigsberg, and Eyal Biyalogorsky Abstract—This paper studies the strategic interaction between firms producing strictly complementary products. With strict complements, a consumer derives positive utility only... View Details
Keywords: Sean Silverthorne
  • 02 May 2016
  • Research & Ideas

Why People Don’t Vote--and How a Good Ground Game Helps

motivating those who already did support them to go out and vote. The knock-on-door effect But just because the candidates couldn’t change minds doesn’t mean minds can’t be changed. That’s the result from Pons’ final study, Will a... View Details
Keywords: by Michael Blanding; Communications; Public Relations
  • 21 Aug 2012
  • First Look

First Look: August 21

case:http://hbr.org/search/313001-PDF-ENG MF Global: Changing Stripes Clayton Rose, Yasmin Dahya, and Jenevieve LeeHarvard Business School Case 312-105 Jon Corzine became the CEO of MF Global in March of 2010. Eighteen months later, and... View Details
Keywords: Sean Silverthorne
  • 26 Oct 2010
  • First Look

First Look: October 26, 2010

(retained earnings) is cheaper than external equity (share issues). If there are no perfect substitutes for equity finance, payout taxes may have an effect on the investment of firms. High taxes will favor investment by firms that can finance internally. Using an... View Details
Keywords: Sean Silverthorne
  • 05 Feb 2008
  • First Look

First Look: February 5, 2008

partaking of many in strategy making. The paper contributes to theory by relating the current findings to the literature on the connection between commitment and performance and on the strategic management literature that focuses on the... View Details
Keywords: Martha Lagace
  • 14 Nov 2006
  • First Look

First Look: November 14, 2006

Heart Harvard Business School Case 507-025 The firm has to choose between an established brand, Tanishq, and a new skunkworks brand, GoldPlus, to go after the Indian plain gold jewelry market: Tanishq, initially targeted at a western customer, has undergone View Details
Keywords: Sean Silverthorne
  • 26 Jun 2007
  • First Look

First Look: June 26, 2007

also apparent using only portfolio investment responses to within-country corporate tax rate changes in a panel from 1994 to 2005. Investors appear to alter their portfolio choices to circumvent home and host country institutional... View Details
Keywords: Martha Lagace
  • 10 Jun 2014
  • First Look

First Look: June 10

diverged from their American counterparts in using public relations strategies not only to contain fallout from criticism, but also as opportunities for changes in corporate culture aimed at promoting a positive bond with consumers based... View Details
Keywords: Sean Silverthorne
  • 11 Nov 2014
  • First Look

First Look: November 11

significant amounts of capital required to get the company to an exit event given the changing climate for clean tech investments? These questions became more pressing following Lerner's call that Bluelock had chosen not to continue... View Details
Keywords: Sean Silverthorne
  • 23 May 2017
  • First Look

First Look at New Ideas and Research: May 23, 2017

points. Pseudo-set framing changes gambling choices (Study 1), effort (Studies 2 and 3), giving behavior (Field Data and Study 4), and purchase decisions (Study 5). These effects persist in the absence of any reward, when a cost must be... View Details
Keywords: Carmen Nobel
  • 03 Aug 2010
  • First Look

First Look: August 3

in bringing their products to market, yet we know very little about the kinds of strategies they can employ to influence regulatory actor decision making. In this paper, we highlight a firm's strategic use of symbolic signaling in... View Details
Keywords: Martha Lagace
  • 14 Aug 2012
  • First Look

First Look: August 14

Southeast Asia and study the opportunities and challenges presented by the changing global market dynamics. Purchase this case:http://hbr.org/search/212026-PDF-ENG Keurig and Green Mountain Coffee Roasters Paul W. Marshall, Thomas R.... View Details
Keywords: Sean Silverthorne

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