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- All HBS Web (1,578)
- Faculty Publications (482)
- 23 Sep 2014
- First Look
First Look: September 23
for ideal pay ratios. Moreover, data from 16 countries reveals that people dramatically underestimate actual pay inequality. In the United States-where underestimation was particularly pronounced-the actual pay ratio of CEOs to unskilled... View Details
Keywords: Sean Silverthorne
- 26 Jan 2010
- First Look
First Look: Jan. 26
ways of understanding the world and as sets of varying methods for achieving that understanding. It rejects the assumption that material interests either linearly or simply determine economic outcomes and demands that analysts consider,... View Details
Keywords: Martha Lagace
- 01 Jun 2011
- News
Mr. Start-Up
balance with such a demanding work life? I bike or run to work most days. It helps me to step back and see things in a different way. I’m home at 6:30 on weekdays to have dinner and generally don’t go into the office on weekends, with... View Details
- 06 Dec 2011
- First Look
First Look: Dec. 6
2011) Abstract In a vitally important relationship famously caricatured as the "Mad Mullahs" v. the "Great Satan," the fraught negotiating history and future of Iran and the United States View Details
Keywords: Sean Silverthorne
- 09 Jan 2006
- Research & Ideas
Rebuilding Commercial Real Estate
Students of recent United States real estate history can't help but notice unsettling parallels between the red-hot commercial market of the late 1980s and today. Then, as now, money gushed into the market, driving office and retail... View Details
- 16 Dec 2014
- First Look
First Look: December 16
risks and making bold investments based on anticipated industry trends and client demand. Now, despite slowing demand for CRO services, PAREXEL is betting that a global footprint and technology capabilities will become its key future... View Details
Keywords: Sean Silverthorne
- 17 Jun 2020
- Blog Post
Black MBA Students Pen Letters to the HBS Community: Letter 2/5
United States of America.” This reality must be spoken, acknowledged, and considered to understand how mobilized Black protestors, responding to public killings of their community members, can be met with militarized force ordered to... View Details
- Article
The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (January 2010): 4–24. (Lead Article.)
- 15 Jan 2019
- First Look
New Research and Ideas, January 15, 2019
find that increases in demand for entrepreneurial capital—as proxied for by patenting, IPOs, and stock market valuations—led to a higher likelihood of the introduction of second-tier exchanges. We find no evidence that new second-tier... View Details
Keywords: Dina Gerdeman
- 01 Feb 2000
- News
No Place Like Home
beyond the reach of many. Today, the demand for affordable housing exceeds the supply by a record 5.3 million units. READ MORE William Jones: Builder With a Mission Bart Harvey: Opportunity for Others READ MORE William Jones: Builder With... View Details
Keywords: Garry Emmons
- 02 Apr 2019
- First Look
New Research and Ideas, April 2, 2019
source software (OSS) over proprietary software in an attempt to reduce costs creating an unexpected demand shock for OSS. Analysis using the rest of the EU as controls via difference-in-differences and synthetic control frameworks shows... View Details
Keywords: Dina Gerdeman
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
emerging markets. Companies are now taking seriously the need to be truly global. How do we develop leadership able to work in diverse markets with ever more demanding stakeholders (employees, customers, communities) around the world? How... View Details
Keywords: by Sean Silverthorne
- 01 Sep 2009
- News
Over the Top
excessive risk-taking (or, at a minimum, didn’t respond with increased prudential regulation), stockholder demands for ever higher returns grew still further. It was a vicious cycle.... “The stockholder-centric view of the current Schumer... View Details
- 28 May 2008
- First Look
First Look: May 28, 2008
environmental ratings and environmental performance of more than 650 firms in the United States. We find empirical evidence that supports our hypotheses and present implications for theory and public policy. Download the paper:... View Details
Keywords: Martha Lagace
- 10 Jan 2012
- First Look
First Look: January 10
approaches to address the increasing demand from society for a deeper understanding of what causes even good people to cross ethical boundaries. Download the paper: http://www.hbs.edu/research/pdf/12-054.pdf Management Practices Across... View Details
Keywords: Sean Silverthorne
- 17 Jul 2012
- First Look
First Look: July 17
origins of the social psychology of creativity, trace its arc, and suggest directions for its future. Demand and Capacity Management in Air Transportation Authors:Cynthia Barnhart, Douglas S. Fearing, Amedeo Odoni, and Vikrant Vaze... View Details
Keywords: Sean Silverthorne
- 25 Mar 2014
- First Look
First Look: March 25
investment decisions. Our research, however, documents other critical criteria that investors use to make these decisions: the gender and physical attractiveness of the entrepreneurs themselves. Across a field setting (three entrepreneurial pitch competitions in the... View Details
Keywords: Sean Silverthorne
- 17 Jan 2017
- First Look
First Look at New Research: January 17
heterogeneous technology diffusion from immigrant communities in the United States for identification. The latter instruments are developed by combining panel variation on the development of new technologies across U.S. cities with... View Details
Keywords: Sean Silverthorne
- 01 Sep 2006
- News
Street Singer
million shares raising $5.47 billion. “In addition to the financial analysis there’s a lot of judgment involved in deciding where to price an offering. You may have an oversubscribed deal, but how far should you push it? It’s not a simple supply and View Details
- 16 Apr 2013
- First Look
First Look: April 16
considerations seem central in the demand for redistribution, and because in several settings (as in some ultimatum games) such preferences for fairness can lead to large (material) inefficiencies. In this note we report a difficulty we... View Details
Keywords: Sean Silverthorne