Publications

31 Jan 2017
First Look

First Look at New Research: January 31, 2017

which finds (a) a shift in the object of observation from organizational outcomes to the detailed individual activities within them; (b) a shift from people observing the technology to technology observing people; and (c) a split in the... View Details

Keywords: Carmen Nobel

April 1987 (Revised April 1987)
Case

Tiberg Co.

By: Michael Beer and Daniel J. Isenberg

Describes the efforts of a vice president of purchasing to coordinate and centralize purchasing procedures in a multinational company. He encounters a lack of active cooperation. A rewritten version of an earlier case by G. Lombard. View Details

Keywords: Cost Management; Multinational Firms and Management; Governance Controls; Managerial Roles; Organizational Change and Adaptation; Organizational Design; Power and Influence

Keywords: Information Technology; Organizational Change and Adaptation; Organizational Design; Management Analysis, Tools, and Techniques; Organizational Culture; Mobile and Wireless Technology; Performance Productivity; Problems and Challenges; Management Practices and Processes; Business Divisions; Information Management; Information Technology Industry; Telecommunications Industry; United States

Web

2023 Symposium - Race, Gender & Equity

individual development with a deep knowledge of organizational psychology and teamwork to design and teach leadership curriculum. For the past several years, she has served as a trusted advisor and executive... View Details

Web

2016 Symposium - Race, Gender & Equity

of Women's Affairs. Her work has appeared in numerous peer-reviewed journals. She received her Master's and Ph.D. in Organizational Behavior from J.L. Kellogg Graduate School of Management at Northwestern University, and her BA in... View Details

02 Jul 2024
Book

Five Essential Elements to Build the Capital You Need to Lead

leadership capital and the 5 Cs, which is designed to take you far along that quest, takes place here in the day-to-day of putting one building block on top of another. This investment in yourself will start to show some early returns as... View Details

Keywords: by Dina Gerdeman

September 2015
Case

Connective Mobility

By: Nitin Nohria, Christopher Payton and Ali Huberlie

September 2015
Technical Note

The On-Demand Economy

By: Cynthia A. Montgomery, James Weber and Elizabeth Anne Watkins

This note describes the emerging on-demand economy, also referred to as the sharing economy. The note highlights several companies including Uber and Airbnb that exemplify this new mode of competition, a model that threatens to disrupt traditional firms. Uber provides... View Details

Keywords: Regulation; Reform; Disruption; Disruptive Innovation; Strategy; Technological Innovation; Labor; Employment; Working Conditions; Human Capital; Rights; Organizational Design; Social and Collaborative Networks; Service Industry

February 2001 (Revised August 2001)
Case

Dialpad Communications (A)

By: Alan D. MacCormack and Kerry Herman

Describes the evolution of Dialpad, a voice-over-Internet-protocol telephony company. Set in September 2000, CEO Brad Garlinghouse faces a dilemma: what to do about the large number of international users who use Dialpad to call the United States for free. He must also... View Details

Keywords: Corporate Entrepreneurship; Business or Company Management; Organizational Design; Competitive Strategy; Investment; Mobile and Wireless Technology; Internet and the Web; Venture Capital; Telecommunications Industry; California

30 Oct 2007
First Look

First Look: October 30, 2007

Harvard Business School Case 707-519 In response to a huge crisis in 2000, the new CEO of Procter & Gamble has to decide whether to continue with an unusual organizational design or to revert to the old... View Details

Keywords: Sean Silverthorne

January 2002
Exercise

Socrates, Inc.

By: Alan D. MacCormack and Kerry Herman

Socrates, Inc., a provider of e-learning tools and technologies to educational institutions and, potentially, corporations, must decide which of several opportunities to pursue next and which priorities to focus on in terms of better structuring the firm's processes... View Details

Keywords: Business Plan; Business Startups; Internet and the Web; Opportunities; Business Processes; Organizational Structure; Decision Choices and Conditions; Organizational Design; Education Industry; Information Technology Industry

Find at Harvard

24 Feb 2009
First Look

First Look: February 24, 2009

activities. Organizational Design and Control across Multiple Markets: The Case of Franchising in the Convenience Store Industry Authors:Dennis Campbell, Srikant M. Datar, and Tatiana Sandino Periodical:The... View Details

Keywords: Martha Lagace

Web

2021 Symposium - Race, Gender & Equity

developing the Feminist Economic Recovery Plan for Canada . In 2020, she launched a 5-course Specialization on Coursera: Gender Analytics: Gender Equity Through Inclusive Design which is aimed at building skills to do intersectional... View Details

01 Jun 2004
News

New MBA Leadership Course

“The discussions forced us to think about complicated issues,” he adds, noting that there was never a right or wrong answer. “It gave us a systematic approach to thinking about difficult situations.” That’s exactly what the thirteen-member faculty View Details

Keywords: HBS; LCA; Colleges, Universities, and Professional Schools; Educational Services

November 2003 (Revised March 2008)
Case

Caja España: Managing the Branches to Sell (A)

By: Francisco de Asis Martinez-Jerez and Rosario de Albornoz

Juan Luis Rojas, commercial planning manager of a Caja de Ahorros (savings bank), faces the challenge of motivating the branches to sell more long-term mortgages and ponders whether to use transfer prices to achieve his objective. View Details

Keywords: Business Divisions; Banks and Banking; Resource Allocation; Organizational Design; Performance Improvement; Sales; Motivation and Incentives; Banking Industry

July 1987 (Revised October 1995)
Case

Phillips 66: Controlling a Company Through Crisis

By: Lynda M. Applegate

The downstream operations subsidiary of a major U.S. petroleum company is faced with major restructuring decisions and responds by developing an Executive Information System (EIS) which allows for increased responsiveness, wider span of control, and higher levels of... View Details

Keywords: Restructuring; Information Management; Governance Controls; Organizational Design; Crisis Management; Communication; Management Teams; Growth Management; Mining Industry; Energy Industry; United States

Find at Harvard

January 2018
Case

Scaling Swagbucks (A)

By: Jeffrey F. Rayport and Matthew G. Preble

In early 2014, Chuck Davis (HBS '86) has joined Swagbucks as its first professional CEO to scale a successful and profitable brand promotion and consumer research business. Davis came into the job while serving as a venture partner at TCV, a growth stage VC firm,... View Details

Keywords: Loyalty Management; Scaling; Scale; Entrepreneurship; Human Resources; Employees; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Leading Change; Growth Management; Religion; Information Technology; Internet and the Web; Transition; Leadership; Web Services Industry; Technology Industry