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- News (86)
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- Faculty Publications (56)
Show Results For
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All HBS Web
(510)
- News (86)
- Research (378)
- Events (3)
- Multimedia (1)
- Faculty Publications (56)
- July – August 2011
- Article
Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units
By: I. M. Nembhard and A. L. Tucker
Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have...
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Keywords:
Experience and Expertise;
Customer Focus and Relationships;
Learning;
Health Care and Treatment;
Service Delivery;
Performance Improvement;
Quality;
Groups and Teams;
Cooperation;
Health Industry
Nembhard, I. M., and A. L. Tucker. "Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units." Organization Science 22, no. 4 (July–August 2011): 907–922.
- 02 Aug 2013
- Working Paper Summaries
J. Richard Hackman (1940-2013)
Keywords:
by Ruth Wageman & Teresa M. Amabile
- May 2007
- Article
Inner Work Life: Understanding the Subtext of Business Performance
By: Teresa M. Amabile and Steven J. Kramer
Anyone in management knows that employees have their good days and their bad days and that, for the most part, the reasons for their ups and downs are unknown. Most managers simply shrug their shoulders at this fact of work life. But does it matter, in terms of...
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Amabile, Teresa M., and Steven J. Kramer. "Inner Work Life: Understanding the Subtext of Business Performance." Harvard Business Review 85, no. 5 (May 2007).
- 30 Jun 2008
- Research & Ideas
Rethinking Retirement Planning
place an undue burden on workers who don't have the interest, time, or expertise to manage their finances. A pioneer in translating finance and mathematics into practical, Wall Street-ready models, Merton was awarded the 1997 Nobel...
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- 17 Feb 2009
- Research & Ideas
What’s Good about Quiet Rule-Breaking
defined as those deemed acceptable by a given society or group. The moral labeling is therefore a collective process. A worker and a supervisor cannot together deem a practice moral; instead a larger collective needs to agree to the...
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by Martha Lagace
- 14 Jun 2023
- Research & Ideas
Four Steps to Building the Psychological Safety That High-Performing Teams Need
During the pandemic, leaders had to be nimble, candid, and transparent; employees were expected to respond in kind. Psychological safety was essential, whether for hospital workers candidly reporting (and learning from) errors or for...
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by Kara Baskin
- 05 May 2009
- First Look
First Look: May 5, 2009
http://www.hbs.edu/research/pdf/09-127.pdf Feeling the Heat: The Effects of Performance Pressure on Teams' Knowledge Use and Performance Author:Heidi K. Gardner Abstract Why do some teams fail to use their members' View Details
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Martha Lagace
- 05 Feb 2024
- Research & Ideas
The Middle Manager of the Future: More Coaching, Less Commanding
changes in the economy than it does about firms allowing themselves to return to days of bloated, ineffective managerial ranks. Managers are handling a more complex set of technologically driven tasks that require substantial skill in directing processes while...
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by Ben Rand
- 22 Sep 2009
- First Look
First Look: September 22
sales per worker does not support the higher returns for entrepreneurship rationale. Our evidence suggests that entrepreneurship is higher when fixed costs are lower and when there are more entrepreneurial people. Download the paper:...
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Martha Lagace
- 19 Jan 2021
- Blog Post
2+2 Where Are They Now Spotlight: Marc Duranteau (MBA 2019)
Thales in the civil radar division. I am leading the Bid & Project Management Office that helps run operations and improve competitiveness. It allows me to interact with a wide range of people (from the entry-level workers to General...
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- 17 Jul 2023
- Research & Ideas
Money Isn’t Everything: The Dos and Don’ts of Motivating Employees
doesn’t have all the measurements that matter.” Don’t squeeze your workers If you squeeze your workers so that they are rewarded (in money and benefits and culture) barely above the amount necessary to...
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by Avery Forman
- 21 May 2014
- HBS Seminar
Robert Kraut, Carnegie Mellon
- 22 Nov 2023
- Research & Ideas
Humans vs. Machines: Untangling the Tasks AI Can (and Can't) Handle
nuances of its limits. Since ChatGPT debuted a year ago, automation hopes and fears—previously limited to factory floors and supermarket checkout lines—have shaken the ranks of highly-educated knowledge View Details
- 25 Feb 2019
- Research & Ideas
How Gender Stereotypes Kill a Woman’s Self-Confidence
“occupational sorting,” with men choosing careers that pay higher wages than women do, labor economists say. For example, women represent only 26 percent of US workers employed in computer and math jobs, according to the Department of...
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by Dina Gerdeman
- 02 Jan 2024
- Research & Ideas
10 Trends to Watch in 2024
The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to...
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by Rachel Layne
- 13 Feb 2024
- Research & Ideas
Breaking Through the Self-Doubt That Keeps Talented Women from Leading
that show women lack confidence in their ability to contribute and perform in stereotypically male fields and that employers often favor men for jobs in those fields. These forces likely contribute to the significant gender leadership gap. In fact, a 2023 LinkedIn...
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by Kara Baskin
- 20 Sep 2011
- First Look
First Look: September 20
team's knowledge-integration capability. We test our theoretical framework using data on knowledge workers in professional services and discuss implications for research and practice. Download the paper:...
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Sean Silverthorne
- 23 Jan 2024
- Research & Ideas
How to Keep Employees Productive: Support Caregivers
Ostensibly, Shah was trying to refocus employees. New research from Harvard Business School Professor Joseph B. Fuller offers a different take. When workers feel tension between their work and private lives, they’re likely to quit or be...
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by Kara Baskin
- 26 Apr 2023
- In Practice
Is AI Coming for Your Job?
that they understand how to use cognitive AI to transform their operations, the impact on workers promises to be dramatic. White-collar workers whose job security was founded on their View Details
- 09 Apr 2024
- Book
Why Work Rituals Bring Teams Together and Create More Meaning
another, creating a more individual ritual. Afterward, the researchers interviewed participants and found that the simple act of performing a ritual together made participants feel like the brainstorming task was more meaningful. Some businesses have incorporated...
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by Michael Blanding