Filter Results
:
(1,181)
Show Results For
-
All HBS Web
(1,181)
- People (1)
- News (365)
- Research (641)
- Events (4)
- Multimedia (20)
- Faculty Publications (330)
Show Results For
-
All HBS Web
(1,181)
- People (1)
- News (365)
- Research (641)
- Events (4)
- Multimedia (20)
- Faculty Publications (330)
- 2015
- Conference Presentation
Identity Liminality And Identity Work In A Reorganization
By: Luciana Silvestri
Keywords:
Identity Work;
Reorganization;
Cognition;
Emotion;
Organizational Change and Adaptation;
Restructuring;
Organizational Structure;
Identity;
Emotions;
Cognition and Thinking
Silvestri, Luciana. "Identity Liminality And Identity Work In A Reorganization." Paper presented at the Academy of Management Annual Meeting, Vancouver, Canada, 2015.
- Article
The Magic That Makes Customer Experiences Stick
By: Stefan Thomke
Why do some customer experiences have that magical "wow" factor, making them all destined for success, while others get few, if any, enthusiastic customer responses? How would we "design" a great customer experience? These are some of the questions that the article...
View Details
Keywords:
Customer Experience;
Emotion;
Innovation;
Experimentation;
Storytelling;
Customer Satisfaction;
Emotions;
Design;
Innovation and Invention
Thomke, Stefan. "The Magic That Makes Customer Experiences Stick." MIT Sloan Management Review 61, no. 1 (Fall 2019).
- 19 Aug 2014
- News
A Post-Maternity Leave Survival Guide
- Research Summary
Overview
By: Nancy F. Koehn
My research focuses on crisis leadership and how leaders and their teams rise to the challenges of high-stakes situations. Using the lens of history, my work examines how individual leaders from business, government and other walks accomplish important—often seemingly...
View Details
Amit Goldenberg
Amit Goldenberg is an assistant professor in the Negotiation Organization & Markets unit, an affiliate with Harvard’s
- 28 Aug 2023
- Research & Ideas
How Workplace Wellness Programs Can Give Employees the Energy Boost They Need
wellness programs built on a “set-it-and-forget-it” mentality are often undervalued and inadequate in supporting employees’ needs, both on and off the job. Gartner’s 2021 Employee Value Proposition Benchmarking Survey revealed that although 87 percent of employees have...
View Details
Keywords:
by Hise Gibson
- October 2024
- Article
Strategic Decision Making at Platform Transitions: The Case of Nokia (2010-2011).
By: Timo O. Vuori and Michael Tushman
We studied Nokia’s decision to adopt the Windows platform in 2011 to induce new theory on the emotional dynamics of incumbent firms’ strategic decision making at platform transitions. We find that platform companies’ entry into an established industry activates a...
View Details
Vuori, Timo O., and Michael Tushman. "Strategic Decision Making at Platform Transitions: The Case of Nokia (2010-2011)." Strategic Management Journal 45, no. 10 (October 2024): 2018–2062.
- 11 Jan 2022
- Research & Ideas
Feeling Seen: What to Say When Your Employees Are Not OK
crucial, especially for managers trying to lead widely dispersed teams during difficult times, says Harvard Business School Assistant Professor Julian Zlatev. Many managers believe in maintaining emotional boundaries with employees, but...
View Details
Keywords:
by Pamela Reynolds
- November 30, 2020
- Editorial
Don't Focus on the Most Expressive Face in the Audience
By: Amit Goldenberg and Erika Weisz
Research has shown that when speaking in front of a group, people’s attention tends to gets stuck on the most emotional faces, causing them to overestimate the group’s average emotional state. In this piece, the authors share two additional findings: First, the larger...
View Details
Goldenberg, Amit, and Erika Weisz. "Don't Focus on the Most Expressive Face in the Audience." Harvard Business Review (website) (November 30, 2020).
Yajun Cao
Yajun is a doctoral student in Organizational Behavior (psychology track) at Harvard Business School. His research interests revolve around emotion and social cognition, with a focus in their functions and dynamics in interpersonal interactions. Yajun received a B.S....
View Details
- 2023
- Book
Build the Life You Want: The Art and Science of Getting Happier
By: Arthur C. Brooks and Oprah Winfrey
In Build the Life You Want, Arthur C. Brooks and Oprah Winfrey invite you to begin a journey toward greater happiness no matter how challenging your circumstances. Drawing on cutting-edge science and their years of helping people translate ideas into action,...
View Details
Brooks, Arthur C., and Oprah Winfrey. Build the Life You Want: The Art and Science of Getting Happier. Portfolio, 2023.
- 26 Oct 2021
- News
What Companies Want Most in a CEO: A Good Listener
- December 2020
- Supplement
France Télécom (C): An Unprecedented Trial
In the C case we learn that former CEO Didier Lombard, Deputy Chief Executive Louis-Pierre Wenes, Human Resources Head Olivier Barberot and France Telecom itself were charged for institutional harassment by French authorities, a first for a CAC 40 company. In December...
View Details
Keywords:
Human Behavior;
Human Dignity;
Human Resource Practices;
Corporate Change And Sustainability;
Corporate Culture;
Strategic Corporate Decisions;
Strategic Change;
Strategic Decision Making;
Emotion;
Management Challenges;
Corporate Accountability;
Organizational Culture;
Human Resources;
Crisis Management;
Law;
Courts and Trials;
Labor;
Labor and Management Relations;
Management Practices and Processes;
Employees;
Well-being;
Telecommunications Industry;
Europe;
European Union
Montgomery, Cynthia A., and Ashley V. Whillans. "France Télécom (C): An Unprecedented Trial." Harvard Business School Supplement 721-422, December 2020.
- 14 May 2019
- HBS Seminar
Patti Williams, Wharton, University of Pennsylvania
Work Mate Marry Love: How Machines Shape Our Human Destiny
What will happen to our notions of marriage and parenthood as reproductive technologies increasingly allow for newfangled ways of creating babies? What will happen to our understanding of gender as medical advances enable individuals to transition from one set of...
View Details
Don’t Focus on the Most Expressive Face in the Audience
Research has shown that when speaking in front of a group, people’s attention tends to gets stuck on the most emotional faces, causing them to overestimate the group’s average emotional state. In this piece, the authors share two additional findings: First, the...
View Details
- 2009
- Working Paper
Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work
By: Tsedal Beyene, Pamela J. Hinds and Catherine Durnell Cramton
In an ethnographic study comprised of interviews and concurrent observations of 145 globally distributed members of nine project teams of an organization, we found that uneven proficiency in English, the lingua franca, disrupted collaboration for both native and...
View Details
Keywords:
Spoken Communication;
Interpersonal Communication;
Globalized Firms and Management;
Groups and Teams;
Behavior;
Emotions;
Social and Collaborative Networks
Beyene, Tsedal, Pamela J. Hinds, and Catherine Durnell Cramton. "Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work." Harvard Business School Working Paper, No. 09-138, June 2009.
- 2009
- Article
Social Structure Shapes Cultural Stereotypes and Emotions: A Causal Test of the Stereotype Content Model
By: P. Caprariello, A.J.C. Cuddy and S.T. Fiske
The stereotype content model (SCM) posits that social structure predicts specific cultural stereotypes and associated emotional prejudices (Fiske et al., 2002). No prior evidence at a societal level has manipulated both structural predictors and measured both...
View Details
Keywords:
Competency and Skills;
Mathematical Methods;
Emotions;
Personal Characteristics;
Prejudice and Bias;
Status and Position;
Culture;
Competition
Caprariello, P., A.J.C. Cuddy, and S.T. Fiske. "Social Structure Shapes Cultural Stereotypes and Emotions: A Causal Test of the Stereotype Content Model." Group Processes & Intergroup Relations 12, no. 2 (2009): 147–155.
- 2008
- Article
Warmth and Competence As Universal Dimensions of Social Perception: The Stereotype Content Model and the BIAS Map
By: A. J.C. Cuddy, S. T. Fiske and P. Glick
The stereotype content model (SCM) defines two fundamental dimensions of social perception, warmth and competence, predicted respectively by perceived competition and status. Combinations of warmth and competence generate distinct emotions of admiration, contempt,...
View Details
Keywords:
Perception;
Competency and Skills;
Prejudice and Bias;
Emotions;
Business Model;
Behavior;
Research;
Competition;
Status and Position;
Cognition and Thinking;
Groups and Teams
Cuddy, A. J.C., S. T. Fiske, and P. Glick. "Warmth and Competence As Universal Dimensions of Social Perception: The Stereotype Content Model and the BIAS Map." Advances in Experimental Social Psychology 40 (2008): 61–149.