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- Faculty Publications (69)
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- All HBS Web (157)
- Faculty Publications (69)
- 09 Apr 2018
- Blog Post
Is Business School Right for You?
Dr. Jill Avery is a senior lecturer in the marketing unit at Harvard Business School, an authority on brand management and customer relationship management (CRM), and the Faculty Chair for HBS Peek. Imagine yourself sitting in a classroom...
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- March 2022
- Teaching Note
Supreme: Remaining Cool While Pursuing Growth
By: Jill Avery and Sandrine Crener
Teaching Note for HBS Case No. 522-006. Following VF Corporation’s acquisition of cult streetwear brand Supreme, consumers and industry pundits were nervous that becoming part of a large, public corporation would put an end to Supreme’s slow and careful growth...
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- April 2014 (Revised July 2017)
- Case
The Park Hotels: Revitalizing an Iconic Indian Brand
By: Jill Avery and Chekitan S. Dev
Priya Paul, chairperson of The Park Hotels, an award-winning portfolio of thirteen boutique hotels scattered across India, was in the midst of a brand revitalization program. Landor Associates, a leading brand consultancy had identified three areas of concern: the...
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Keywords:
Organizational Change and Adaptation;
Product Positioning;
Competition;
Brands and Branding;
Accommodations Industry;
India
Avery, Jill, and Chekitan S. Dev. "The Park Hotels: Revitalizing an Iconic Indian Brand." Harvard Business School Case 314-114, April 2014. (Revised July 2017.)
- May 2021 (Revised February 2024)
- Teaching Note
THE YES: Reimagining the Future of E-Commerce with Artificial Intelligence (AI)
By: Ayelet Israeli and Jill Avery
THE YES, a multi-brand shopping app launched in May 2020 offered a new type of buying experience for women’s fashion, driven by a sophisticated algorithm that used data science and machine learning to create and deliver a personalized store for every shopper, based on...
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Keywords:
Data;
Data Analytics;
Artificial Intelligence;
AI;
AI Algorithms;
AI Creativity;
Fashion;
Retail;
Retail Analytics;
E-Commerce Strategy;
Platform;
Platforms;
Big Data;
Preference Elicitation;
Predictive Analytics;
App Development;
"Marketing Analytics";
Advertising;
Mobile App;
Mobile Marketing;
Apparel;
Online Advertising;
Referral Rewards;
Referrals;
Female Ceo;
Female Entrepreneur;
Female Protagonist;
Analytics and Data Science;
Analysis;
Creativity;
Marketing Strategy;
Brands and Branding;
Consumer Behavior;
Demand and Consumers;
Forecasting and Prediction;
Marketing Channels;
Digital Marketing;
Internet and the Web;
Mobile and Wireless Technology;
AI and Machine Learning;
E-commerce;
Digital Platforms;
Fashion Industry;
Retail Industry;
Apparel and Accessories Industry;
Consumer Products Industry;
United States
- January 2017
- Teaching Note
The Park Hotels: Revitalizing an Iconic Indian Brand
By: Jill Avery and Chekitan S. Dev
Priya Paul, chairwoman of The Park Hotels, an award-winning portfolio of thirteen boutique hotels scattered across India, was in the midst of a brand revitalization program. Landor Associates, a leading brand consultancy, had identified three areas of concern: the...
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- March 2020
- Teaching Note
onefinestay: Building a Luxury Experience in the Sharing Economy
By: Jill Avery and Anat Keinan
onefinestay was a two-sided marketplace that offered high-end home rentals to travelers who sought a more authentic and local experience than a typical upscale hotel might provide. After five years of rapid growth, it was time to do a comprehensive analysis of the...
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Keywords:
Two-sided Marketplace;
Two-sided Market;
Hospitality Industry;
Hotels;
Luxury Brand;
Sharing Economy;
Startup;
Scaling;
Growth;
Customer Segmentation;
Brand Positioning;
Marketing;
Marketing Strategy;
Brands and Branding;
Luxury;
Entrepreneurship;
Business Startups;
Business Model;
Venture Capital;
Customers;
Segmentation;
Growth and Development Strategy;
Travel Industry;
Tourism Industry;
Accommodations Industry;
United Kingdom;
London;
Europe
- 14 Oct 2014
- First Look
First Look: October 14
firms. These findings remain robust when we address potential reverse causality by exploring the regional pattern and process of agglomeration. Publisher's link:...
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Keywords:
Sean Silverthorne
- October 2013 (Revised January 2016)
- Case
J.C. Penney's 'Fair and Square' Strategy (Abridged)
By: Elie Ofek and Jill Avery
As he gets ready to release 2nd quarter 2012 results, Ron Johnson, the new CEO of department store J.C. Penney, is reconsidering the dramatic changes he initiated for the business model and brand image of his company. A new pricing scheme he put in place in February,...
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Keywords:
Business Model;
Change Management;
Marketing Strategy;
Price;
Consumer Behavior;
Decision Making;
Management Teams;
Brands and Branding;
Retail Industry;
United States
Ofek, Elie, and Jill Avery. "J.C. Penney's 'Fair and Square' Strategy (Abridged)." Harvard Business School Case 514-063, October 2013. (Revised January 2016.)
- 2015
- Book
Strong Brands, Strong Relationships
By: Susan Fournier, Michael Breazeale and Jill Avery
From the editorial team of the ground-breaking Consumer-Brand Relationships: Theory and Practice comes this new volume. Strong Brands, Strong Relationships is a collection of innovative research and management insights that build upon the foundations of...
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Keywords:
Brand Building;
Brand Management;
CRM;
Marketing;
Brands and Branding;
Marketing Communications;
Advertising;
Customer Relationship Management;
Customer Focus and Relationships;
Advertising Industry;
Apparel and Accessories Industry;
Consumer Products Industry
Fournier, Susan, Michael Breazeale and Jill Avery, eds. Strong Brands, Strong Relationships. Abingdon, UK: Routledge, 2015.
- 2013
- Tool
Harvard Business Review's Go to Market Tools: Customer Lifetime Value
By: Thomas Steenburgh and Jill Avery
How much are your customers worth? Has your marketing budget been slashed? Need to figure out the best place to invest your time and effort to reach your growth target? HBR's Go to Market Tool helps calculate your customer's lifetime value, allowing you to prioritize...
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Keywords:
Quantitative Analysis;
Tools;
Customer Lifetime Value;
Customer Defection;
CRM;
Customer Relationship Management;
Marketing;
Marketing Strategy;
Customer Focus and Relationships
Steenburgh, Thomas, and Jill Avery. Harvard Business Review's Go to Market Tools: Customer Lifetime Value. Tool. Harvard Business Review Press, 2013. Electronic.
- 30 Nov 2019
- News
Land of the Rising Scrum
MBA 1972 and Regan Turner MBA 2003 Mike Rush MBA 1972 and Regan Turner MBA 2003 The Old Boys, which are today predominately alums from the 1970s, were formed in 1978 by Mike Rush (MBA 1972) and other alumni ruggers to play in an Easter...
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Keywords:
Jennifer Myers
- 15 Jun 2021
- News
Elevator Pitch: Dress Code
music, but not fashion, which is an extremely nuanced category requiring constant training and retraining of the model,” says Koen. Stats: Founded in 2018 and launched in May 2020, The Yes currently employs 40 and is the subject of a recent HBS case View Details
- 01 Jun 2015
- News
Alumni and Faculty Books for June 2015
Relationships edited by Susan Fournier, Michael Breazeale, and Jill Avery (Routledge) Senior Lecturer Jill Avery and her coeditors have produced a successor to their...
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- 01 Apr 2002
- News
Career Transitions, Continuing Education Focus of Washington, D.C., Club
individuals and institutions with career transitions was far more rewarding and energizing than what I used to do, so I started my own firm." Loughran is quick to emphasize the role played by club chairman Bruce F. View Details
- 04 Sep 2019
- News
Clicks and Mortar
Associate Professor Antonio Moreno and Senior Lecturer Jill Avery (image by John Ritter) While legacy companies like Sears are shuttering their doors, a growing number of online-first companies—from Amazon...
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- Web
Leading Race Work in Business Schools - Race, Gender & Equity
leadership development have been featured in Harvard Business Review and several other global media outlets. Derek Avery Derek R. Avery, Ph.D., is the C. T. Bauer Chair of Inclusive Leadership in the Bauer College of Business at the...
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- 14 Apr 2021
- News
The First Five Years: Mike Gandy Auzenne (MBA 2016)
attend HBS. Together, they have launched PowerUP, a nonprofit organization that gives disadvantaged Atlanta youth new opportunities for personal development by providing scholarships to pay for martial arts training. Learn more about how...
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- 09 Jun 2015
- Sharpening Your Skills
Sharpening Your Skills: Social Media
different insights into developing and executing a successful social media strategy. Brand Manager's Guide to Losing Control Social media platforms have taken some of the marketing power away from companies and given it to consumers. Jill View Details
- Web
Business Cards Index_c6d0d0c3
Glass Works, John Tobin, Tin Goods, Sprague Novelty Works McHenry & Co. Cincinnati OH Lamps, Lanterns John Binney & Son Boston MA Lamps, Lanterns Lewis E. Binney Wilhelm & Neumann Philadelphia PA Lamps, Lanterns Avery & Snell Amsterdam NY...
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- Web
tradecardindex
Allen S. Olmstead Mother Gray Sweet Worm Powders patent medicines :6243 9 2 Antikamnia Chemical Company Antikamnia Preparations; Antikamnia Tablets patent medicines :6243 19 2 2 calendar (6 pages) 1900; calender 1910 Athlophoros Co. Rheumatism & Neuralgia Cure patent...
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