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All HBS Web
(4,888)
- People (38)
- News (1,586)
- Research (2,451)
- Events (13)
- Multimedia (10)
- Faculty Publications (1,072)
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Managing Service Operations - Course Catalog
to help one another. The survival of our species literally depends upon it. Yet, service organizations are often designed and managed in a way that prevents us from realizing our potential. View Details
- Web
Git and GitHub - Research Computing Services
Software Tools Git & Github 33ms What version control systems are available to you? There are many different version control systems available, but one of the most widely used is Git , which is the program that will track changes of your...
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- 01 Jun 2009
- News
Career Services Steps Up Alumni Support
existing counseling services have been expanded, Sullivan says. “We’ve increased the number of career coaches available, both in person and on the phone.” Alumni are eligible for three free counseling sessions a year, and appointments can...
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- 2013
- Article
Non-Audit Services and Financial Reporting Quality: Evidence from 1978–1980
By: Kevin Koh, Shiva Rajgopal and Suraj Srinivasan
We provide evidence for the long-standing concern on auditor conflicts of interest from providing non-audit services (NAS) to audit clients by using rarely explored NAS fee data from 1978 to 1980. Using this earlier setting, we find cross-sectional evidence of improved...
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Keywords:
Conflict of Interests;
Financial Reporting;
Accounting Audits;
Knowledge Dissemination;
Quality;
Corporate Disclosure;
Motivation and Incentives
Koh, Kevin, Shiva Rajgopal, and Suraj Srinivasan. "Non-Audit Services and Financial Reporting Quality: Evidence from 1978–1980." Review of Accounting Studies 18, no. 1 (March 2013): 1–33.
- Web
Statistical Resources - Research Computing Services
About Us Statistical Resources 8ms Technical Papers Our statisticians have compiled a few useful technical notes on various topics. In addition, the following document organizes many of these notes by topic...
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- 2011
- Working Paper
Non-Audit Services and Financial Reporting Quality: Evidence from 1978-1980
By: Kevin Koh, Shiva Rajgopal and Suraj Srinivasan
We provide evidence for the long-standing concern on auditor conflicts of interest from providing non-audit services (NAS) to audit clients by using rarely explored NAS fee data from 1978 to 1980. Using this earlier setting, we find cross-sectional evidence of improved...
View Details
Keywords:
Accounting Audits;
Financial Reporting;
Stocks;
Price;
Corporate Disclosure;
Governing Rules, Regulations, and Reforms;
Service Delivery;
Quality;
Research
Koh, Kevin, Shiva Rajgopal, and Suraj Srinivasan. "Non-Audit Services and Financial Reporting Quality: Evidence from 1978-1980." Harvard Business School Working Paper, No. 12-002, July 2011.
- 11 Feb 2015
- News
Dedicated to a public service mission
details about the projects in which he is involved. The goal is “job growth and to ensure we can have a more viable middle class.” “We’re dedicated to improving people’s lives,” he says. Hunt’s commitment to community began while serving as a surface warfare officer in...
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- 13 Aug 2019
- Video
Using micromobility to reduce carbon emissions
- 19 Jan 2016
- News
Middle Skills Gap Initiative Announced
- September 1985 (Revised July 2007)
- Case
Population Services International: The Social Marketing Project in Bangladesh
Population Services International (PSI) was a not-for-profit agency founded to disseminate family planning information and to market birth control products, primarily in less developed countries seeking to curb their population explosions. In 1976, PSI concluded an...
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Keywords:
Developing Countries and Economies;
Health;
Marketing Strategy;
Social Marketing;
Business and Government Relations;
Nonprofit Organizations;
Bangladesh
Rangan, V. Kasturi. "Population Services International: The Social Marketing Project in Bangladesh." Harvard Business School Case 586-013, September 1985. (Revised July 2007.)
- Research Summary
The Role of Information Technology in the Provision of Services
By: James I. Cash
James I. Cash, Jr. is exploring the role of information technology in service management. Specifically, he is studying the implications of the ubiquity of information technology at three levels in service-providing organizations. (In the United States today, service...
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- August 1986 (Revised February 1991)
- Supplement
Population Services International: The Social Marketing Project in Bangladesh, Video
Population Services International, a not-for-profit agency founded to promote family planning information and to market birth control products, had an agreement with the government of Bangladesh to conduct a social marketing program using modern marketing techniques to...
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Keywords:
Social Marketing;
Health;
Advertising;
Marketing;
Nonprofit Organizations;
Government and Politics;
Agreements and Arrangements;
Health Industry;
Bangladesh
Rangan, V. Kasturi. "Population Services International: The Social Marketing Project in Bangladesh, Video." Harvard Business School Video Supplement 887-506, August 1986. (Revised February 1991.)
- Web
Tools & Services | Information Technology
Tools & Services Discover what you can do when we are behind you. Faculty Staff MBA Students Doctoral Students Executive Education Participants Alumni Harvard Business School (HBS) IT crafts, delivers, and supports technology solutions...
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Terms of Use - Alumni
Help Terms of Use 25ms Harvard Business School has provided a suite of alumni services through its Alumni Website for the benefit of the HBS community. Services exclusive to...
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RCS Cheat Sheet - Research Computing Services
Help RCS Cheat Sheet 4ms Check out the links below to quickly get started with our statistical/data services, high-throughput compute cluster, research software, and training. For additional assistance, please see our help page. Statistical and Data View Details
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Frequently Asked Questions - Research Computing Services
Help Frequently Asked Questions 15ms Accessing Our Services and Training Can I provide a research collaborator access to the HBSGrid? Non-HBS Collaborators of HBS faculty can gain access to the research computing grid by requesting a...
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- 01 Oct 2007
- Working Paper Summaries
Team Familiarity, Role Experience, and Performance:Evidence from Indian Software Services
- 10 Nov 2021
- News
Veterans in the MBA Program: Profiles of Service
- 19 Apr 2017
- Blog Post
7 Ways MBA Students Use Baker Library
As members of the Curriculum & Learning Services (CLS) team at Baker Library, we have the opportunity to work closely with MBA students: in the library, online, and in the classroom. In a typical year we answer over 2,000 research...
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- 2023
- Working Paper
The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks
By: Isamar Troncoso, Minkyung Kim, Ishita Chakraborty and SooHyun Kim
The US has seen a rise in union movements, but their effects on service industry marketing outcomes like customer satisfaction and perceptions of service quality remain understudied. In this paper, we empirically study the impact on customer satisfaction and...
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Keywords:
Labor Unions;
Customer Satisfaction;
Perception;
Public Opinion;
Employees;
Food and Beverage Industry
Troncoso, Isamar, Minkyung Kim, Ishita Chakraborty, and SooHyun Kim. "The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks." Working Paper, 2023.