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  • 04 Feb 2014
  • First Look

First Look: February 4

presence of uncertainty (and the type of uncertainty); the number and strength of interactions and the centrality of a choice; its level and importance; the need for specific capabilities; and competition and dynamics. It shows, for... View Details
Keywords: Sean Silverthlorne
  • January 2024 (Revised February 2024)
  • Course Overview Note

Managing Customers for Growth: Course Overview for Students

By: Eva Ascarza
Managing Customers for Growth (MCG) is a 14-session elective course for second-year MBA students at Harvard Business School. It is designed for business professionals engaged in roles centered on customer-driven growth activities. The course explores the dynamics of... View Details
Keywords: Customer Relationship Management; Decision Making; Analytics and Data Science; Growth Management; Telecommunications Industry; Technology Industry; Financial Services Industry; Education Industry; Travel Industry
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  • 15 Nov 2010
  • Lessons from the Classroom

Connecting Goals and Go-To-Market Initiatives

In some respects, developing strategy is the easy part. Executing that strategy in alignment with strategic priorities is where real mastery of management takes place. We asked Harvard Business School senior lecturer Frank V. Cespedes,... View Details
Keywords: by Sean Silverthorne; Retail
  • 30 Apr 2001
  • Research & Ideas

Entering the Age of Alliances

The twenty-first century will be the age of alliances. In this age, collaboration between nonprofit organizations and corporations will grow in frequency and strategic importance. Collaborative relationships will increasingly migrate from... View Details
Keywords: by James Austin
  • 10 Oct 2000
  • Research & Ideas

Cross-Sector Collaboration: Lessons from the International Trachoma Initiative

collaboration with Clark, both in the initial studies and the Moroccan Pilot. These interactions built understanding and trust, which are important building blocks for strategic alliances. Ongoing management... View Details
Keywords: by Diana Barrett, James Austin & Sheila McCarthy
  • July–August 2019
  • Article

Coupling Labor Codes of Conduct and Supplier Labor Practices: The Role of Internal Structural Conditions

By: Yanhua Bird, Jodi L. Short and Michael W. Toffel
Exploitive working conditions have spurred companies to pressure their suppliers to adopt labor codes of conduct and to conform their labor practices to the standards set forth in those codes. Yet little is known about whether organizational structures such as codes... View Details
Keywords: Organization Theory; Economic Sociology; Social Responsibility; Sustainability; Auditing; Process Improvement; Organizational Structure; Corporate Social Responsibility and Impact; Supply Chain; Labor; Working Conditions
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  • 05 Sep 2013
  • Working Paper Summaries

Performance Responses to Competition Across Skill-Levels in Rank Order Tournaments: Field Evidence and Implications for Tournament Design

Keywords: by Kevin J. Boudreau, Constance E. Helfat, Karim R. Lakhani & Michael E. Menietti.
  • Research Summary

Modernization Regimes

Professor Fabbe is currently conducting fieldwork for a book project that focuses on how societies respond to crisis and how states seek to use modernization initiatives to strengthen social resilience and cohesion. Towards this end, she is researching local... View Details

  • 09 Jan 2006
  • Research & Ideas

What Really Drives Your Strategy?

and boot it up and all of a sudden it works. It's anything but that. Q: In your preface, you explain that there has been less progress in the strategy field understanding the interaction between economic forces and organizational... View Details
Keywords: by Martha Lagace

    Michael A. Wheeler

    Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

    Keywords: arts; construction; e-commerce industry; energy; federal government; green technology; internet; legal services; nonprofit industry; petroleum; pharmaceuticals; publishing industry; real estate; service industry; sports; state government; utilities
    • June 2022 (Revised August 2022)
    • Case

    Sustainability Reporting at Dollar Tree, Inc.

    By: Suraj Srinivasan and Li-Kuan Ni
    The cases discusses the ESG strategy of Dollar Tree Inc., a U.S. Fortune 500 company in the deep discount retail industry and the and shareholder pressure faced by the company. In 2022, the company faced a shareholder resolution from a renowned shareholder advocacy... View Details
    Keywords: ESG; Sustainability; Shareholder Activism; Dollar Tree; Sustainability Reporting; ESG Reporting; Board Of Directors; Shareholder Engagement; GHG; Environmental Accounting; Integrated Corporate Reporting; Trends; Communication; Announcements; Voting; Environmental Management; Climate Change; Environmental Sustainability; Values and Beliefs; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governing Rules, Regulations, and Reforms; Policy; Reports; Business or Company Management; Risk Management; Corporate Social Responsibility and Impact; Outcome or Result; Strategic Planning; Business and Stakeholder Relations; Situation or Environment; Opportunities; Civil Society or Community; Social Issues; Public Opinion; Strategy; Adaptation; Alignment; Business Strategy; Corporate Strategy; Value Creation; Retail Industry; United States; Virginia
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    • Research Summary

    Buyers, Sellers, Manufacturers in China’s Emerging Market around 1900

    Ever since the economic reforms in the post-Mao period China’s economy as an emerging market has attracted much interest. However, we tend to forget that China was already an emerging market at the turn of the 19th century, if not earlier. This... View Details

    • April 2014
    • Supplement

    Ingrid Johnson: Reflections on Leading Change

    By: Michael Tushman
    This case discusses the issue of leading change at the business banking division of Nedbank, a prominent South African bank, between 2005 and 2009. (This timeframe, beginning just 11 years after Apartheid's end, covers Ingrid Johnson's leadership of this division... View Details
    Keywords: Leading Change; Restructuring; Personal Development and Career; Commercial Banking; Banking Industry; South Africa
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    • November 2021
    • Article

    Ratings, Reviews, and the Marketing of New Products

    By: Itay P. Fainmesser, Dominique Olié Lauga and Elie Ofek
    We study how user-generated content (UGC) about new products impacts a firm's advertising and pricing decisions and the effect on profits and market dynamics. We construct a two-period model where consumers value quality and are heterogeneous in their taste for the new... View Details
    Keywords: Online Reviews; Product Ratings; Social Networks; Word Of Mouth; Pricing; User-generated Content; Advertising; Product Marketing; Price; Consumer Behavior; Product Positioning; Social Media
    Related
    • Web

    Faculty & Research

    We begin to address this urgent question by focusing on the context of mental health and “companion AI”: applications designed to provide consumers with synthetic interaction partners. A Pilot Study reports an extensive performance test... View Details
    • Program

    Senior Executive Leadership Program—India

    greater leadership capacity, this intensive program empowers you to look critically at the business as a whole—and build and lead a high-performance organization. You will emerge better prepared to make the bold market moves that foster business growth. Think View Details
    • 2010
    • Other Paper

    Clear and Present Danger: Planning and New Venture Survival Amid Political and Civil Violence

    By: Shon R. Hiatt and Wesley Sine
    Prior strategy research is divided on the utility of new-venture planning. Some scholars argue that planning enhances new-firm performance and others make the opposite argument. This paper attempts to reconcile these contradictory views by exploring the extent of... View Details
    Keywords: Business Startups; Entrepreneurship; Government and Politics; Success; Performance Effectiveness; Strategic Planning; Business and Government Relations; Colombia
    Related
    • July 2015 (Revised October 2015)
    • Case

    Building Strong Partnerships at the Inter-American Development Bank

    By: Amy C. Edmondson, Erin L. Henry, Andreas Georgoulias and Natalie Bartlett
    Building Strong Partnerships at the Inter-American Development Bank details the development of the bank's new Office of Outreach Partnerships to sustain a culture of innovation through maintaining and generating partnerships in order to fulfill the bank's greater... View Details
    Keywords: Business Organization; Business And Community; Well-being; Wealth and Poverty; Organizational Structure; Groups and Teams; Organizational Culture; Technology Adoption; Business and Stakeholder Relations; Business and Shareholder Relations; Business and Government Relations; Change Management; Nonprofit Organizations; Expansion; Partners and Partnerships; Restructuring; Welfare or Wellbeing; Business and Community Relations; Non-Governmental Organizations; Banking Industry; Latin America
    Related
    • Summer 2011
    • Article

    Context, Agency, and Identity: The Indian Fashion Industry and Traditional Indian Crafts

    By: Mukti Khaire
    Identity is an important resource for firms, since it is a critical precursor of an important strategic resource-legitimacy. However, identities of new firms in new industries are typically inchoate, since they cannot be classified within pre-existing cognitive... View Details
    Keywords: History; Decision Making; Identity; Entrepreneurship; Outcome or Result; Fashion Industry; France; Italy; United Kingdom; India
    Related
    • Web

    Curriculum - MBA

    addressing such topics as consciousness, selfhood, and free will; human-computer interaction (including AI and deep learning); brain-computer interfaces; the use of neuroscience in the courts; and cognitive enhancement. The course covers... View Details