Responsibilities To Customers - Publications - Faculty & Research

10 Oct 2018
News

The Legacy of Boaty McBoatface: Beware of Customers Who Vote

15 Oct 2015
News

CEOs beware: Your astronomical salaries may soon cost you customers

14 Apr 2015
News

The Type of Socially Responsible Investments That Make Firms More Profitable

25 Jun 2015
News

7 Research-Backed Ways Your Business Will Benefit by Being More Socially Responsible

12 Feb 2018
News

Customers At The Back Of The Line Are Anxious—Can You Keep Them From Leaving?

26 Jan 2021
News

Clubs See Wealth in FemTech; Health Care Alumni Look at COVID Response

them to forgo returns at all.” An Inside Look at Leading the UK and US Response to COVID As the US and the UK raced to develop a COVID vaccine... View Details

Keywords: Margie Kelley

04 Aug 2017
News

CEOs who shy away from politics risk losing millennial employees and customers

08 May 2015
News

Prestige brands can expand their reach—and make their core customers proud

Managing symbolic and exclusive brands involves an inherent tradeoff. Managers seek to generate growth by extending the customer base to new segments and markets. Yet increased... View Details

01 Oct 1999
News

The Same the World Over: Focusing on Customers and Innovation Brings Success

market-driven and competitive. Explaining the cultural consistency among high-performing companies throughout the world, Deshpandé observes, "Assigning top priority to innovation and customer orientation... View Details

Keywords: Peter K. Jacobs

23 Apr 2015
News

The unusual and kind of brilliant way Pret A Manger thanks its customers

25 Apr 2014
News

Fostering a synergy at work that benefits associates as well as customers

Ganesh Natarajan (AMP 169, 2005), CEO of Zensar Technologies, is cultivating a collaborative management philosophy and innovative HR policies to ensure its 7,000 associates help customers achieve their... View Details