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- All HBS Web (391)
- Faculty Publications (46)
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- 22 Dec 2015
- First Look
December 22, 2015
Benjamin G., Michael Luca, and Daniel Svirsky Abstract—Online marketplaces increasingly choose to reduce the anonymity of buyers and sellers in order to facilitate trust. We demonstrate that this common market design choice results in an... View Details
Keywords: Carmen Nobel
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details
- 09 Oct 2012
- First Look
First Look: October 9
interdependent work is performed under conditions that make bounded stable teams infeasible, creating a need to understand factors that foster teaming in the absence of team stability. Teaming refers to coordination and mutual adjustment... View Details
Keywords: Sean Silverthorne
- 16 Jun 2014
- Research & Ideas
The Unfulfilled Promise of Educational Technology
classroom. Scale, after all, is one thing technology has been good at implementing, and schools are ripe for innovation. "School design has not changed much in over a hundred years," says Kim. "We are still teaching for an... View Details
- 29 May 2001
- Research & Ideas
Race Does Matter in Mentoring
interest of privacy, I have used pseudonyms for the participants.) Williams, an African-American, was born and raised in a middle-class neighborhood in Washington, DC. After earning his bachelor's degree at one of the nation's leading colleges, he began his career as a... View Details
Keywords: by David A. Thomas
- 18 Nov 2014
- First Look
First Look: November 18
television advertising influences online shopping. We construct a massive dataset spanning $3.4 billion in spending by 20 brands, including measures of brands' website traffic and transactions as well as ad content measures for 1,224 commercials. We use a... View Details
Keywords: Sean Silverthorne
- 14 Sep 2009
- Research & Ideas
Understanding Users of Social Networks
things, guys give references to other things.” But the remarkable finding was the gender dynamics. According to the research, there are more women on Twitter than men, women tweet about the same rate as men, but men's tweets are followed... View Details
- 02 Aug 2021
- What Do You Think?
Can Companies with Remote Management Succeed?
Fifth Third’s employees back to the office he remarked that, “We can’t be a great company working remotely We can get the job done, but it’s tough to flourish.” The comment refers to Fifth Third’s management core. Like many service... View Details
Keywords: by James Heskett
- 20 Nov 2018
- First Look
New Research and Ideas, November 20, 2018
structure may affect borrowing costs. Corporate legal structure refers to the legal fragmentation of a firm into multiple, separately incorporated entities. This fragmentation is bound to be a factor when lenders determine the pricing of... View Details
Keywords: Dina Gerdeman
- 11 Mar 2008
- First Look
First Look: March 11, 2008
a program (PACT) in Boston to bring care to AIDS and TB patients who were not well served by existing care delivery systems. Describes PIH's programs in the developing world and the way in which lessons learned in these countries informed the View Details
Keywords: Martha Lagace
- 13 Feb 2018
- First Look
New Research and Ideas, February 13, 2018
and industrial designs used by firms to protect their IP globally. We then show that IP protection remains fragmented, the quality of IP applications might be questionable, and the development of a comprehensive IP footprint worldwide is... View Details
Keywords: Sean Silverthorne
- 12 Apr 2004
- Research & Ideas
What Great American Leaders Teach Us
Leadership Initiative was organized to be a catalyst for research on leaders and leadership, and to design effective leadership development programs that are relevant for the 21st century. The goal of the Initiative is to support Harvard... View Details
Keywords: by Sean Silverthorne
- 03 Feb 2009
- First Look
First Look: February 3, 2009
absolute. Instead, measures/reports of time and distance were found to depend on one's reference point, specifically one's direction and speed of travel, making our apparent physical reality, in Einstein's words, "merely an... View Details
Keywords: Martha Lagace
- 25 Oct 2011
- Research & Ideas
Chasing Stars: Why the Mighty Red Sox Struck Out
environment. "In big markets, nobody wants to hear about bridge periods," Groysberg says, referring to times when ball clubs (or companies) decide to sacrifice immediate performance to focus on developing young talent.... View Details
- 25 Jan 2011
- First Look
First Look: Jan. 25
historically important and increasingly popular mechanism for encouraging innovation. A central concern in designing innovation contests is how many competitors to admit. Using a unique data set of 9,661 software contests, we provide... View Details
Keywords: Sean Silverthorne
- 28 Sep 2010
- First Look
First Look: September 28, 2010
economic growth and the intensive and extensive margins of technology adoption. The "extensive" margin refers to the timing of a country's adoption of a new technology; the "intensive" margin View Details
Keywords: Sean Silverthorne
- 29 Sep 2003
- Research & Ideas
Why Managing Innovation is Like Theater
destination in advance. Whether you're designing a new product, running a business in volatile conditions, operating a process that might encounter unforeseen inputs, or just trying to figure out what to do with your life, the journey... View Details
Keywords: by Rob Austin & Lee Devin
- 18 Apr 2019
- Research & Ideas
Open Innovation Contestants Build AI-Based Cancer Tool
Professor of Business Administration, and colleagues Dr. Eva Guinan and Jin Paik more about the study and results. They are referred to as the LISH team below. Martha Lagace: How did you learn about the problem and connect with... View Details
- 27 Sep 2004
- Research & Ideas
How Leaders Build Winning Streaks
Billy Beane at the Oakland Athletics, looked for the natural leaders on the field. Beane said that this was necessary because "I don't think the general manager or manager can designate leaders. The clubhouse is Lord of the... View Details
Keywords: by Rosabeth Moss Kanter
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
insights on how your company is perceived as a workplace from their own perspective or from feedback they’ve garnered in the market. Finally, but very carefully, investors may be able to help you get backdoor references on potential... View Details
Keywords: by Julia Austin