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- All HBS Web
(534)
- News (178)
- Research (265)
- Multimedia (28)
- Faculty Publications (16)
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- 04 Jun 2014
- What Do You Think?
Does Internet Technology Threaten Brand Loyalty?
Summing Up Is the Potential Negative Impact of New Information Technologies on Customer Loyalties Overstated? Customers will remain loyal to brands that meet their needs, regardless of the effects of new information technologies on their general knowledge about... View Details
- 01 Feb 2012
- What Do You Think?
Is Support for Small Business Misplaced?
Summing Up Do Concerns About Job Creation By Small Businesses Miss The Point? Judging from responses to this month's column, there appears to be a visceral reaction to any suggestion that small business fails to live up to the many promises that have been attributed to... View Details
Keywords: by James Heskett
- 08 Jul 2015
- What Do You Think?
Do Americans Work Too Much and Think About Work Too Little?
"The Problem With Work Is Overwork," The New York Times, May 31, 2015, p. BU4. James Heskett is coauthor with W. Earl Sasser, Jr. and Leonard A. Schlesinger of the upcoming book, What Great Service Leaders Know and Do: Creating... View Details
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
mobile devices experience "phantom vibration syndrome," when one's pocket buzzes and there's no phone there.) The second book, Sleeping With Your Smartphone: How to Break the 24/7 Habit and Change the Way You Work, by Harvard Business School View Details
- June 2008
- Supplement
Professors Sven Larson and Kenneth Carpenter (E)
By: James L. Heskett and Tor Askild Aase Johannessen
Prof. Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Heskett, James L., and Tor Askild Aase Johannessen. "Professors Sven Larson and Kenneth Carpenter (E)." Harvard Business School Supplement 908-412, June 2008.
- June 2008
- Supplement
Professors Sven Larson and Kenneth Carpenter (D)
By: James L. Heskett and Tor Askild Aase Johannessen
Prof. Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Heskett, James L., and Tor Askild Aase Johannessen. "Professors Sven Larson and Kenneth Carpenter (D)." Harvard Business School Supplement 908-411, June 2008.
- 06 Mar 2013
- What Do You Think?
Who Should Manage Our Work Time?
Summing Up Who Will Save Us From Our Work Habits? We have a problem in the workplace. Some of it is being forced upon us by forces in society. Some of it is of our own making. But we face increasing challenges in managing our work time according to responses to this... View Details
Keywords: by James Heskett
- 31 Jan 2017
- Research & Ideas
The Dow at 20,000: What's That All About?
School finance professor Luis Viceira, an expert on investment management and capital markets, offered his views on how this happened, what it means, and how high the Dow may go in the future. Jim Aisner: ... View Details
Keywords: by Jim Aisner
- 04 Mar 2015
- What Do You Think?
Can a Laissez-Faire Approach Fix Labor Market Inequality?
Summing Up When Is It In An Employer's Self-Interest to Voluntarily Raise All Wages? A laissez-faire approach to fixing labor market inequality has widespread appeal, judging by responses to this month's column. For some it is an ideal, whether or not it can be... View Details
- 18 Jun 2001
- Research & Ideas
Caught in the Cogs: When Manufacturing and IT Meet
Manufacturing and information technology these days go together like bread and butter. But it wasn't always so. As Professor David Upton pointed out in a Global Alumni Conference panel titled "E-Commerce and the New Operations,"... View Details
Keywords: by Jim Aisner
- 14 Oct 2013
- Research & Ideas
Time that Government Reopens for Business
DC. Jim Aisner: The newspapers point out that a federal government shutdown has occurred 17 times before, but that really doesn't provide much solace, does it? Joe Fuller: The thing that's particularly unnerving about this shutdown is its... View Details
Keywords: by Jim Aisner
- 04 Mar 2024
- What Do You Think?
Do People Want to Work Anymore?
organization than they did four years ago.” This raises the question of the degree to which management policies vs. employee attitudes toward work are to blame. Do people want to work anymore? What do you think? Share your thoughts in the comments below. Reference:... View Details
Keywords: by James Heskett
- 23 Jun 2003
- Research & Ideas
Historically Speaking: A Roundtable at HBS
Business History at HBS traces its roots back to 1927 when it was part of a course in business policy. But the golden age for this area of study at the School began with the arrival of Professor Alfred Chandler in 1970. Universally... View Details
Keywords: by Jim Aisner
- 09 Aug 2013
- Research & Ideas
Read All About It: Digital CEO Buys Traditional Media!
With the sale of the Washington Post to Jeff Bezos, the newspaper enters a crucial phase in its 136-year history amid disruptive changes in communications, technology, and reader habits. According to HBS professors Bharat Anand and David... View Details
- 04 Jun 2001
- Research & Ideas
RealNetworks, CNET, and Judo Strategy
Publishing), a soon-to-be-published book by HBS Professor David Yoffie, who served as moderator of the panel. "Judo is the art of hand-to-hand fighting in which the weight and efforts of one's opponents are used to bring about their... View Details
Keywords: by Jim Aisner
- 04 Oct 2021
- What Do You Think?
How Do We Make Sure the Right People End Up with Power in Organizations?
copy of an extensively researched recent book, Power, for All, by Professors Julie Battilana and Tiziana Casciaro. The authors define power as “the ability to influence others’ behavior, be it through persuasion or coercion (through)... View Details
Keywords: by James Heskett
- 06 Oct 2003
- What Do You Think?
Is “the Innovator’s Solution” to Sustained Corporate Growth an Unnatural Act?
Summing Up In the judgment of respondents to the October column, repeating the development of disruptive technologies is an admirable but elusive target. Respondents commonly asked whether it is a process disrupted by too many factors—some of them a product of human... View Details
Keywords: by James Heskett
- 22 Dec 2008
- Research & Ideas
10 Reasons to Design a Better Corporate Culture
Why is it that many of the same companies appear repeatedly on lists of the best places to work, the best providers of customer service, and the most profitable in their industries? In their new book, The Ownership Quotient, HBS View Details
- 01 Mar 2018
- What Do You Think?
Two Decades Later, is the 'New Economy' Finally Here?
York, 2017) James C. Collins and Jerry I. Porras, Built to Last: Successful Habits of Visionary Companies (Harper Business: New York, 1994) Jim Collins, Good to Great: Why Some Companies Make the Leap and Others Don’t (Harper Business:... View Details
Keywords: by James Heskett
- 02 Jan 2024
- What Do You Think?
Do Boomerang CEOs Get a Bad Rap?
boomerang CEO? Other competitors in the industry? Other organizations in general? Performance expectations? Critics of the notion of bringing back a former CEO can back up their arguments with a large-scale research study by a team led by View Details
Keywords: by James Heskett