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All HBS Web
(392)
- News (83)
- Research (229)
- Events (1)
- Multimedia (1)
- Faculty Publications (85)
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- 07 Jan 2019
- Research & Ideas
The Better Way to Forecast the Future
for prediction and for forecasting something that is unknown.” The rise of big data and machine learning offers infinitely more fuel to churn out probability forecasts, which can serve as an entry point for businesses looking to harness...
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- 19 Mar 2014
- Research & Ideas
A Brand Manager’s Guide to Losing Control
Thanks (or no thanks) to social media, brand managers have lost the power to control the perception of their products through carefully orchestrated advertising campaigns. These days, consumers are in command. With an angry tweet, a happy...
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- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
"It doesn't happen overnight. Based on my observation of companies for almost a decade, I map out four levels that exemplify distinct stages through which companies may evolve on this journey." In our e-mail Q&A, we asked Gulati to describe what View Details
- 29 Nov 2021
- Research & Ideas
How Bonuses Get Employees to Choose Work Over Family
perks like bonuses, commissions, or stock options tied to hitting certain goals. But managers may not realize that these incentives could contribute to employee dissatisfaction, burnout, and personal problems at home. “The more our...
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by Rachel Kim Raczka
- 13 Dec 2022
- Research & Ideas
The Color of Private Equity: Quantifying the Bias Black Investors Face
they do it.” The color of money is mostly white The total share of assets managed by minority-owned firms in 2021 was 1.4 percent, according to Lerner, while minorities that year made up over 40 percent of the population. Lerner and...
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- 08 Jul 2014
- First Look
First Look: July 8
goal. When you consider that your job-perhaps even your industry-may disappear, you have no choice but to take control. Filled with stories of professionals of all kinds who have profited from this proactive approach, Own Your Future...
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Carmen Nobel
- 28 Jul 2020
- Research & Ideas
Racism and Digital Design: How Online Platforms Can Thwart Discrimination
proactive about investigating and tackling the problem. For example, Uber created a cross-functional Fairness Working Group made up of economists, data scientists, lawyers, and product managers to explore...
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- 08 Oct 2008
- Research & Ideas
Book Excerpt: A Sense of Urgency
organization off its complacent platform and into a good direction. But it didn't happen. Instead of mobilizing people into action, the crisis led many managers into making fewer decisions because they didn't want to be accused of...
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by John P. Kotter
- 21 Dec 2010
- First Look
First Look: December 21
contrast, managers without positional power over team members proactively used redundant communication to enroll team members in the interpretation process—leading team members to believe that they had come...
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- 09 Feb 2015
- Research & Ideas
Professional Networking Makes People Feel Dirty
School of Management at Northwestern University.) "From an academic perspective, we thought we could advance the theory of networks by looking at the psychological consequences of networking." Previous psychology research has shown that...
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by Carmen Nobel
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
requires a spirit of inquiry and openness, patience, and a tolerance for ambiguity. However, most managers admire and are rewarded for decisiveness, efficiency, and action rather than for deep reflection and painstaking analysis. Third,...
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by Amy Edmondson & Mark D. Cannon
- 02 Dec 2002
- Research & Ideas
The Secret of How Microsoft Stays on Top
platform over its many years of existence. Q: What should company leaders everywhere take away from your research in terms of how to compete in the middle of a technological revolution? Our research highlights two major themes. The first is the importance of taking a...
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by Sean Silverthorne
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
half its value the moment it is driven off the lot? In a recent roundtable interview at HBS, Avery and Schlesinger joined Ryan Buell, an assistant professor in the Technology and Operations Management Unit, to discuss what’s wrong with...
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- 06 Jul 2016
- What Do You Think?
How Do We Pay for the Costs of Globalization?
government policies, short-term corporate management thinking, the World Trade Organization (Paul saying, “Personally, I’m a long-time supporter of globalization, but the WTO decision-making process needs to be more transparent and...
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- 28 Oct 2008
- First Look
First Look: October 28, 2008
story of creative destruction, the most pronounced impact was a massive increase in churning among new entrants. We argue that creative destruction requires many business failures along with the few great successes. The successes are very...
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Martha Lagace
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
and operational challenges. It provided employees with tools and equipment to set up their workstation at home. The company proactively managed uncertainty with clients. Instead of passively waiting for...
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- 29 Sep 2021
- Research & Ideas
For Entrepreneurs, Blown Deadlines Can Crush Big Ideas
One might expect first-time entrepreneurs to pick up speed as they churn out more products, but new research finds that nascent firms typically launch second products six weeks later than originally planned. What’s more, with each...
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by Rachel Layne
- 24 Jul 2007
- First Look
First Look: July 24, 2007
and waste" mentality to a "product and product" mentality, and thereby actively manage the quantities of both products to maximize profit. We find that it is almost never profit-maximizing for the firm to continue...
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Martha Lagace
- 26 Sep 2006
- First Look
First Look: September 26, 2006
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=806207 Winning Legally: Using the Law to Create Value, Marshal Resources, and Manage Risk Harvard Business School Note 806-138 Describes the four components of legal...
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Sean Silverthorne
- 24 Nov 2003
- Research & Ideas
Boards and Corporate Governance: A Balanced Scorecard Approach
framework can serve as the cornerstone of both effective management and sound governance. Key Learnings · A sophisticated governance system is necessary in a complex capitalistic economy to ensure that capital funds the best ideas. The...
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Re: Robert S. Kaplan & Krishna G. Palepu