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- All HBS Web
(1,939)
- People (3)
- News (486)
- Research (919)
- Events (6)
- Multimedia (16)
- Faculty Publications (470)
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- March 2016 (Revised February 2020)
- Teaching Note
Compass Group: The Ascension Health Decision
By: Ryan W. Buell
In 2012, Compass Group (Compass) was on the verge of closing a $2 billion deal with Ascension Health (Ascension), one of the largest healthcare systems in the United States. Under the deal, Compass would provide foodservice management and cleaning services for 86 of... View Details
- 01 Jan 1987
- Conference Presentation
Executive Support Systems for Hospital Strategic Planning
By: L. M. Applegate and R. O. Mason
- August 2001
- Case
Aurora Health Care: Finding "a Better Way"
By: Clayton M. Christensen and Kevin M. Dwyer
The largest hospital system in Wisconsin is trying to respond to new threats from nontraditional care providers. This case presents the hospital's dilemma as it tries to create change from within. View Details
Keywords: Change Management; Disruptive Innovation; Innovation Strategy; SWOT Analysis; Competitive Strategy; Health Industry
Christensen, Clayton M., and Kevin M. Dwyer. Aurora Health Care: Finding "a Better Way". Harvard Business School Case 602-043, August 2001.
- 07 Mar 2000
- Research & Ideas
Putting Health Care Consumers in the Driver’s Seat
A mid-November conference on consumer-driven health care attracted nearly two hundred providers of health-care services, technology, and information; government professionals; and insurance executives to the HBS campus for a two-day... View Details
- 03 Sep 2020
- Op-Ed
Why American Health Care Needs Its Own SEC
see which clinicians, hospitals, insurers, and others provide the best value." Even if the Trump rules hold up, they cannot provide the full accounting of prices and outcomes the health care system... View Details
- October 26, 2015
- Article
Measuring and Communicating Health Care Value with Charts
By: Robert S. Kaplan, Robin P. Blackstone, Derek A. Haas and Nikhil G. Thaker
The goal of a health care system should be to deliver the most value to patients: the outcomes achieved for treating a medical condition relative to the costs incurred over a complete care cycle. We have found that a radar (spider web) chart is an effective means to... View Details
Kaplan, Robert S., Robin P. Blackstone, Derek A. Haas, and Nikhil G. Thaker. "Measuring and Communicating Health Care Value with Charts." Harvard Business Review (website) (October 26, 2015). (A collaboration of the editors of Harvard Business Review and the New England Journal of Medicine.)
- 04 Jul 2011
- Research & Ideas
Making the Case for Consumer-Driven Health Care
millions of middle-class Americans to receive Medicaid. It's also expected that the creation of so-called Obamacare will be a front-and-center issue debated in the 2012 presidential election. This growing awareness that our current system... View Details
- Article
Using the Balanced Scorecard for Successful Health Care M&A Integration
By: Robert S. Kaplan
The failure of merged organizations to achieve stated goals is commonplace. In health care, the challenge is exacerbated by the industry’s third-party payer system and multiple stakeholders, especially the physicians in the merging entities. This article describes how... View Details
Kaplan, Robert S. "Using the Balanced Scorecard for Successful Health Care M&A Integration." NEJM Catalyst (May 21, 2020).
- 03 Jul 2012
- Research & Ideas
HBS Faculty on Supreme Court Health Care Ruling
trillion mandate and no assurance of reversing the inexorable rise in health care costs. Paradoxically, although America has the most technologically advanced and expensive health care View Details
- December 1986 (Revised July 1989)
- Background Note
Note on the Hospital Information Systems Industry
Herzlinger, Regina E. "Note on the Hospital Information Systems Industry." Harvard Business School Background Note 187-092, December 1986. (Revised July 1989.)
- 18 Aug 2014
- Research & Ideas
Have a Better Idea To Improve Health Care?
Several months ago, Harvard's Forum on Health Care Innovation surveyed industry executives, policy makers, academics, and doctors about the state of health care in the United States. Their report card was... View Details
- 25 May 2016
- Research & Ideas
How Consumers and Businesses are Reshaping Public Health
to help themselves. Any public health system must respect the reality of these consumer differences and not withhold care from people simply because they do not engage and do not speak up. As Atul Gwande has... View Details
- January 2016
- Article
Incorporating Longitudinal Pediatric Patient-centered Outcome Measurement into the Clinical Workflow Using a Commercial Electronic Health Record: A Step Toward Increasing Value for the Patient
By: Kathleen Carberry, Zachary Landman, Michelle Xie, Thomas W. Feeley, John Henderson and Charles Fraser Jr.
Patient-centered outcomes measurement provides healthcare organizations with crucial information for increasing value for patients; however, organizations have struggled to obtain outcomes data from electronic health record (EHR) systems. This study describes how Texas... View Details
Keywords: Epic; Electronic Health Records; Outcomes; Value; Patient-Centered Outcomes Measurement; Value Creation; Information Technology; Health Care and Treatment; Customer Focus and Relationships; Health Industry; Texas
Carberry, Kathleen, Zachary Landman, Michelle Xie, Thomas W. Feeley, John Henderson, and Charles Fraser Jr. "Incorporating Longitudinal Pediatric Patient-centered Outcome Measurement into the Clinical Workflow Using a Commercial Electronic Health Record: A Step Toward Increasing Value for the Patient." Journal of the American Medical Informatics Association 23, no. 1 (January 2016): 88–93. (Published first online September 16, 2015.)
- 15 Feb 2000
- Research & Ideas
Growing Pains: Prescriptions for U.S. Health Care
from their systems to regain competitiveness on their market's low end. At the same time, reducing resources makes these organizations less competitive at the high end. What's needed is an entirely new model better attuned to current... View Details
- September 2024
- Case
The Health Equity Accelerator at Boston Medical Center
By: Susanna Gallani, Mary Witkowski and Katie Sonnefeldt
This case describes how Boston Medical Center, a hospital and safety net organization, changed its strategic approach to health equity after realizing that previous efforts were not sufficient to address the health disparities among their patients. In 2021, the Health... View Details
Keywords: Health Care and Treatment; Health Disorders; Innovation and Management; Innovation Leadership; Innovation Strategy; Adaptation; Business Strategy; Mission and Purpose; Decisions; Organizational Change and Adaptation; Organizational Structure; Diversity; Race; Ethnicity; Urban Scope; Local Range; Equality and Inequality; Health Industry; Boston
Gallani, Susanna, Mary Witkowski, and Katie Sonnefeldt. "The Health Equity Accelerator at Boston Medical Center." Harvard Business School Case 125-039, September 2024.
- 22 May 2020
- In Practice
Post-COVID Health Care: More Screens, Less Red Tape?
of (systemic) invention. The opportunity, therefore, is to start reinventing the future health care delivery system that will sustainably deliver prevention and sick care in a post-COVID world. Amy C.... View Details
Keywords: by Danielle Kost
- 27 Feb 2020
- Sharpening Your Skills
How Following Best Business Practices Can Improve Health Care
like? Doesn’t sound possible, but South African company Vitality is doing just that. How Cost Accounting is Improving Healthcare in Rural HaitiWhat happened when a pioneering cost accounting system examined wide variances in Haiti's View Details
- June 10, 2021
- Article
Preparing Hospitals for the Next Pandemic
By: Regina E. Herzlinger and Barak D. Richman
The COVID-19 epidemic response has shown that the U.S. is blessed with heroic physicians and other health care providers, researchers, and facilities. But it has also revealed a health care system that was woefully unprepared for the surge of pandemic patients. In the... View Details
Keywords: Hospital; Hospital Management; Hospitals—administration; Health Care; Health Care Industry; Health Care Investment; Health Care Operations; Health Pandemics; Health Care and Treatment; Operations; Performance Improvement; Investment; Health Industry; United States
Herzlinger, Regina E., and Barak D. Richman. "Preparing Hospitals for the Next Pandemic." Harvard Business Review Digital Articles (June 10, 2021).
- October 1991 (Revised August 2000)
- Case
Becton Dickinson & Company: VACUTAINER Systems Division (Condensed)
By: V. Kasturi Rangan and Frank V. Cespedes
Becton Dickinson, a phenomenally successful company with an 80% market share in the blood collection needles and syringes market faces a change in the customer buying environment (cost containment pressures at hospitals). This forces a reevaluation of the company's... View Details
Keywords: Business Divisions; Customer Satisfaction; Demand and Consumers; Market Participation; Distribution Channels; Success; Corporate Strategy; Value Creation; Health Industry
Rangan, V. Kasturi, and Frank V. Cespedes. "Becton Dickinson & Company: VACUTAINER Systems Division (Condensed)." Harvard Business School Case 592-037, October 1991. (Revised August 2000.)
- 12 Jul 2020
- Research & Ideas
Solving COVID'S Mental Health Crisis
the number of telemental health providers across Canada by 1,400 percent since the start of the pandemic." CAMH has launched a COVID-19 Mental Health Resiliency & Coping Fund to meet emerging needs.... View Details