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  • September–October 2013
  • Article

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Job Cuts and Outsourcing; Medical Specialties; Health Care and Treatment; Customer Focus and Relationships; Learning; Customer Satisfaction; Health Industry
Related
  • November – December 2009
  • Article

Learning by Design: Developing an Engine for Transforming Your Company

By: Michael Beer and Magnus Finnstrom
Traditional leadership development programs often fail to achieve the desired results because they don't focus on learning linked to the company's business strategy and the real day-to-day challenges facing managers. The experience of Sweden-based industrial... View Details
Keywords: Leadership Development; Programs; Learning; Failure; Business Strategy; Organizations; Transformation; Problems and Challenges; Design; Sweden
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  • 01 Jun 2015
  • News

Learning from Global Immersion Experiences

second module of the three-part course, sends all 900-plus first-year MBAs across the globe in January to work on projects with partner organizations in emerging markets. “The logistical challenges are enormous,” says course head Tony... View Details
  • 2012
  • Working Paper

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Experience and Expertise; Learning; Health Care and Treatment; Job Cuts and Outsourcing; Knowledge Acquisition; Volume; Performance Productivity; Health Industry
Related

    Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

    The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased... View Details

    • March 2002
    • Article

    Leading Organizational Learning in Health Care

    By: J. S. Carroll and A. C. Edmondson
    Keywords: Leadership; Organizations; Learning; Health Care and Treatment; Health Industry
    Related
    • 09 Jul 2020
    • Research & Ideas

    It’s Time to Reset Decision-Making in Your Organization

    organizations use AARs selectively given the significant amount of resources required to do them well. AARs should also focus on areas that are mission critical for the greatest payoff. They offer four fundamentals of the AAR process: the... View Details
    Keywords: by Boris Groysberg and Sarah Abbott
    • 02 Jun 2021
    • News

    What Corporate Boards Can Learn from Boeing’s Mistakes

    • 16 Jun 2021
    • Interview

    Harvard Business School: How to Build Fearless Organizations

    By: Amy C. Edmondson and Ron Lovett
    Our guest is Amy Edmondson - Professor of Leadership and Management at Harvard Business School. Amy has authored multiple books, including her most recent, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and... View Details
    Keywords: Psychological Safety; Organizational Culture; Leadership; Diversity; Communication
    Related
    • 06 Oct 2023
    • Book

    Yes, You Can Radically Change Your Organization in One Week

    showing how these companies have solved their toughest problems, Frei and Morriss say other leaders can learn to move quickly to strengthen their organizations. Here, Frei and Morriss boil down their process, aligning each step with a... View Details
    Keywords: by Kristen Senz
    • 26 Feb 2024
    • News

    Making Workplaces Safer Through Machine Learning

    • Web

    Harvard Business School Online Courses & Learning Platforms

    $1,850 Certificate Leading Change and Organizational Renewal Professors Michael Tushman and Charles O’Reilly Lead your organization through successful transformation by learning how to execute for today and... View Details
    • 29 Mar 2008
    • Research & Ideas

    Creativity, Entrepreneurship, and Organizations of the Future

    and team creativity, entrepreneurship, organizations, and society. To develop a research agenda that identifies new questions and approaches relevant to both academics and practitioners. The underlying assumption of the colloquia was that View Details
    Keywords: by Teresa M. Amabile & Mukti Khaire
    • 21 Jan 2011
    • Working Paper Summaries

    Learning from Customers in Outsourcing: Individual and Organizational Effects

    Keywords: by Jonathan R. Clark, Robert S. Huckman & Bradley R. Staats
    • June 1996 (Revised January 2000)
    • Case

    McKinsey & Co.: Managing Knowledge and Learning

    By: Christopher A. Bartlett
    Describes the development of McKinsey & Co. as a worldwide management consulting firm from 1926 to 1996. In particular, it focuses on the way in which McKinsey has developed structures, systems, processes, and practices to help it develop, transfer, and disseminate... View Details
    Keywords: Management; Managerial Roles; Management Practices and Processes; Competitive Advantage; Global Range; Knowledge Dissemination; Business Processes; Consulting Industry
    Related
    • 25 Apr 2005
    • Research & Ideas

    New Learning at American Home Products

    preparations; publicly advertised medicinal, pharmaceutical and dentifrice preparations; food products; household products; cosmetics and toilet preparations; and chemicals, organic colors and pigments, dye stuffs and intermediates."... View Details
    Keywords: by Alfred D. Chandler Jr.; Chemical; Health; Manufacturing; Pharmaceutical
    • 22 Apr 2016
    • Blog Post

    Working With Organizations That Recruit at HBS: An Interview with Mary-Kate Johnson

    equally appealing and prestigious. When an organization takes the time to connect with the student one-on-one, have a contact call them to answer their questions, learn more about where they came from, send... View Details
    Keywords: Consumer Products / Retail
    • 12 Oct 1999
    • Research & Ideas

    A Perfect Fit: Aligning Organization & Strategy

    Monday morning. Eight managers, handpicked by their superiors, face one another in the middle of a room. Seated in a semicircle behind them is the company's top management team. As the members of the inner circle report what they have View Details
    Keywords: by Judith A. Ross
    • 2003
    • Class Lecture

    Creating Competitive Advantage Through Organizational Learning

    By: David A. Garvin
    Keywords: Organizations; Competitive Advantage; Knowledge Use and Leverage
    Related
    • 11 Jun 2020
    • In Practice

    Are Digital Organizations Better at Overcoming COVID?

    chains and people analytics to artificial intelligence-based models and automated biotechnology research, organizations further along the digital curve are responding differently than those still wondering how to evolve. The digital... View Details
    Keywords: by Danielle Kost