Filter Results
:
(247)
Show Results For
-
All HBS Web
(514)
- News (134)
- Research (247)
- Events (1)
- Multimedia (2)
- Faculty Publications (120)
Show Results For
-
All HBS Web
(514)
- News (134)
- Research (247)
- Events (1)
- Multimedia (2)
- Faculty Publications (120)
Sort by
- 18 May 2022
- Research & Ideas
Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers
services, and data from Equifax, a major consumer credit bureau that offers insights into installment loans for low-income borrowers. They complemented that data with hand-collected information about lawsuits against high-to-low...
View Details
- 11 Jan 2021
- Research & Ideas
Is A/B Testing Effective? Evidence from 35,000 Startups
Koning. Isolating the effects of A/B testing Using data available publicly through the website BuiltWith, the researchers identified companies that were up to eight years old that had installed A/B testing software. These tools enable...
View Details
Keywords:
by Kristen Senz
- 18 Apr 2023
- Research & Ideas
What Happens When Banks Ditch Coal: The Impact Is 'More Than Anyone Thought'
Consumers who are eager to mitigate climate change can take many actions, such as reducing the number of airline flights they take or installing solar panels on their homes. But the planet is in a race against time, and individual action alone won’t help most countries...
View Details
- 21 Mar 2019
- HBS Case
The Ferrari Way
have to keep prices up.” The company has also bucked industry trends by moving deliberately on adding technologies to its cars. While it has installed hybrid drivetrains to some of its newer models, it has eschewed connectivity and...
View Details
- 31 Mar 2022
- Op-Ed
Navigating the ‘Bermuda Triangle’ in Professional Services
large scale helps distribute the fixed costs, reducing per-transaction cost. Narayana Hrudalaya, for instance, has installed cutting-edge expensive equipment for heart procedures, but the high volume of its operations drives down...
View Details
Keywords:
by Ashish Nanda
- 16 Apr 2001
- Research & Ideas
Breaking the Code of Change
reorganized itself around a market by function matrix structure intended to focus on customers. Compensation systems were aligned with culture change objectives. A skill-based pay system was installed in all production facilities to...
View Details
Keywords:
by Michael Beer & Nitin Nohria
- Research Summary
Output and asset price fluctuations
What are the sources of business cycles? How are these shocks propagated in the economy? Why are their effects so persistent? How can we explain asset price fluctuations? How are shocks transmitted internationally?To study these questions, I have developed a series... View Details
- 08 Oct 2020
- Research & Ideas
Keep Your Weary Workers Engaged and Motivated
[This is the sixth installment in a monthly series on management issues in the time of COVID-19.] We recently asked 600 CEOs: What is keeping you awake at night during this global pandemic? A major and multifaceted concern that emerged is...
View Details
Keywords:
by Boris Groysberg and Robin Abrahams
- 23 Oct 2000
- Research & Ideas
The Strategy-Focused Organization
the organization to creating long-term, sustainable value. Sustaining The Scorecard Once the Balanced Scorecard had been installed at Mobil, it became the agenda for an annual meeting of the top 125 managers in January to discuss...
View Details
Keywords:
by Robert S. Kaplan & David P. Norton
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
various pieces of electronics, they would instead be bombarded with technical specifications. Furthermore, most women sought installation help from store staff but were turned away. Best Buy responded by reengineering the design of its...
View Details
- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
[Editor’s note: This is the third installment of a continuing series on issues that 600 CEOs told us keeps them awake at night. Today's topic: The challenges of making organizational decisions in this uncertain environment.] While we may...
View Details
Keywords:
by Boris Groysberg and Sarah Abbott
- 24 Feb 2021
- Lessons from the Classroom
What History's Biggest Wars Teach Us About Leading in Peace
US perspective, by evidence that the Soviet Union was installing nuclear missile sites in Cuba, 90 miles from the United States, the showdown is considered the closest to a nuclear war the world has ever come. Malhotra has used the...
View Details
Keywords:
by Lane Lambert
- 16 Mar 2009
- Research & Ideas
When the Internet Runs Out of IP Addresses
engineering time to handle all the details. But when a Web site supports both IPv6 and IPv4, some users will mistakenly try to reach the site by IPv6 because their computers and network cards are misconfigured. (For example, certain security enables IPv6 in order to...
View Details
- 20 Dec 2010
- Research & Ideas
Panama Canal: Troubled History, Astounding Turnaround
or install lights. In this, canal employees were greatly aided by the peculiar place the canal held in America's national mythology. Conservatives who would have been horrified at employee capture of other public enterprises such as, say,...
View Details
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
manage implementation challenges. Further, within the context of the management challenges of balancing strategic opportunities with implementation capabilities, there are dampening forces on industry growth. For example, the wave of ERP View Details
- 06 Mar 2006
- Research & Ideas
Four Strategies for Making Concessions
with building trust. If you demand immediate compensation every time you make a concession, your behavior will be seen as self-serving rather than oriented toward achieving mutual satisfaction. 4. Make Concessions In Installments Which of...
View Details
Keywords:
by Deepak Malhotra
- 17 Jan 2011
- Research & Ideas
Being the Boss
large high-tech company told us of a discussion she once had with her head of HR. Her company had installed a program to encourage broader participation in decision making, and she was frustrated that product development seemed to be...
View Details
Keywords:
by Carmen Nobel
- 04 Apr 2018
- Research & Ideas
Smart Cities are Complicated and Costly: Here's How to Build Them
Chombosan Much promotion of smart cities assumes that municipalities will take a proactive, top-down, technology-first approach to urban progress. Thus far, these initiatives look for some forward-thinking city official (or immensely deep-pocketed private investor) to...
View Details
- 21 Sep 2021
- Office Hours
Readers Ask: How Can I Gain Power and Influence?
a variety of circumstances. Battilana answered questions from participants in a recent installment of “Office Hours,” an Instagram series (@HarvardHBS) in which Working Knowledge makes experts available to Instagram users to ask questions...
View Details
Keywords:
by Kristen Senz
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
makes consumers more willing to pay for safety features." Already during the pandemic, companies have been creative in identifying "low-hanging fruit" that could be quickly implemented in their operations. Grocery stores View Details
Keywords:
by Hong Luo and Alberto Galasso