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- All HBS Web (382)
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- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
succeed, the value created by the differentiation—measured by higher margins and higher sales volumes—has to exceed the cost of creating and delivering customized features and services. Unfortunately, many companies cannot accurately decompose their View Details
Keywords: by Robert S. Kaplan
- 01 Nov 2010
- Research & Ideas
How IT Shapes Top-Down and Bottom-Up Decision Making
category," Sadun says. "The reality is that IT is a huge, heterogeneous set of technologies." Similarly, when examining issues such as organization and productivity, industry and academic studies historically tend to treat View Details
Keywords: by Carmen Nobel
- 14 May 2013
- First Look
First Look: May 14
that decays over time, similar to that of advertising. A major challenge is that privacy laws prevent us from observing information about the applicant pool. I overcome this challenge by using order statistic distribution to infer... View Details
Keywords: Sean Silverthorne
- 21 Apr 2015
- First Look
First Look: April 21
productivity and employment. There are few significant differences between industries with limited and high private equity activity. It is hard to find support for claims that economic activity in industries with private equity backing is more exposed to View Details
Keywords: Carmen Nobel & Sean Silverthorne
- 10 Mar 2009
- First Look
First Look: March 10, 2009
informational and procedural quality. We close by discussing the implications of our findings for organizations and researchers. Download the paper: http://www.hbs.edu/research/pdf/07-001.pdf Cases & Course Materials Alibaba's Taobao... View Details
Keywords: Martha Lagace
- 06 May 2014
- First Look
First Look: May 6
the absence of good news. This commitment provides the latter a greater incentive to collect information than a monitor holding the aggregate claim would have. Thus debt and equity are shown to be... View Details
Keywords: Sean Silverthorne
- 20 Oct 2010
- Op-Ed
Export Competitiveness: Reversing the Logic
export-oriented policies have still fared much better than other policies, for example import substitution, even if they have not been an unqualified success. Policy implications What does this mean for economic policy, i.e. how are government policies View Details
Keywords: by Christian Ketels
- 11 Aug 2009
- First Look
First Look: August 11, 2009
we provide evidence that those firms with insiders selling prior to the announcement of the loss face significantly more negative abnormal returns. Our findings are robust to subsample analysis examining firms reporting goodwill impairments and having low quality View Details
Keywords: Martha Lagace
- 29 Aug 2022
- Op-Ed
Income Inequality Is Rising. Are We Even Measuring It Correctly?
pertinent information you wanted to get across. However, sometimes the catch-all size medium isn’t enough to get the size and fit just right. “The Gini coefficient—while often a decent measure—is not the best way to capture the View Details
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
Farronato says. Machine learning for dining out Regulatory health inspections are nothing new: Most cities maintain grading programs to evaluate restaurants’ hygiene practices, and that information is publicly available to savvy diners.... View Details
- 25 Jan 2010
- Research & Ideas
A Macroeconomic View of the Current Economy
economy as a whole. Micro is about firms and individual actors and how they behave; macro is about aggregate performance of the economy: overall GDP, trade surplus or deficit, inflation. In principle, we should be able to get rid of the... View Details
Keywords: by Sean Silverthorne
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
customer order, or processing the same type of paycheck or benefit claim across multiple companies. But benchmarking is not informative when it is used to compare fundamentally different processes or products. For example, knowing that a... View Details
- 03 Mar 2009
- First Look
First Look: March 3, 2009
relative to one-sided markets. Download the paper: http://www.hbs.edu/research/pdf/08-011.pdf Why Do Intermediaries Divert Search? (revised) Authors:Andrei Hagiu and Bruno Jullien Abstract We analyze the incentives to divert search for an View Details
Keywords: Martha Lagace
- 05 Jan 2010
- First Look
First Look: January 5
significant differences between industries with limited and high private equity activity. It is hard to find support for claims that economic activity in industries with private equity backing is more exposed to aggregate shocks. The... View Details
Keywords: Martha Lagace
- 21 Dec 2010
- First Look
First Look: December 21
which eventually homogenizes the information space and decreases actors' propensity to form bridging ties, creating a globally separated network; (2) self-containment of the small-world network, or increasing homogenization of the social... View Details
- 13 May 2022
- Research & Ideas
Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?
show that this aggregation of information is not only a leading indicator of violations of rules and regulations, but it’s even a leading indicator of the whistleblower complaints themselves,” Campbell says... View Details
- 04 Dec 2012
- First Look
First Look: December 4
information is aggregated is a central decision faced by consumer review websites. Given a set of reviews, what is the optimal way to construct an average rating? We offer a structural approach to answering... View Details
Keywords: Carmen Nobel
- 19 Aug 2008
- First Look
First Look: August 19, 2008
large-store formats, multiple-store formats and extensive channel blurring in the U.S. retail industry. Our analysis is based on aggregate segment-level data from the Annual Retail Trade Survey (ARTS), the Monthly Retail Trade Survey... View Details
Keywords: Sean Silverthorne
- 16 Sep 2019
- Research & Ideas
Crowdsourcing Is Helping Hollywood Reduce the Risk of Movie-Making
List, an annual compilation of promising scripts recommended by anonymous Hollywood insiders. In a new working paper, Judgement Aggregation in Creative Production: Evidence from the Movie Industry, Luo and her two co-authors—Jeffrey... View Details
- 10 Oct 2017
- First Look
First Look at New Research and Ideas, October 10, 2017
C. Stein Abstract—Small business lending by the four largest banks fell sharply relative to others in 2008 and remained depressed through 2014. We explore the dynamic adjustment process following this credit supply shock. In counties where the largest banks had a high... View Details
Keywords: Sean Silverthorne