General Merchandise Stores - Publications - Faculty & Research

10 Jul 2018
First Look

New Research and Ideas, July 10, 2018

filing of the 13D. Informed traders find it profitable to concentrate their trades with a leaking broker because the loss due to the information leakage is more than compensated by the gains derived from trading on the information View Details

Keywords: Dina Gerdeman

28 Jan 2019
Research & Ideas

Forget Cash. Here Are Better Ways to Motivate Employees

Whillans and her team conducted of more than 92,000 job ads found that the more benefits an employer described, the higher the application rates. Plus, when employers described benefits in detail, such as generous family leave policies,... View Details

Keywords: by Dina Gerdeman

11 Feb 2014
First Look

First Look: February 11

By: Kerr, William R., and Scott Duke Kominers Abstract—We model spatial clusters of similar firms. Our model highlights how agglomerative forces lead to localized, individual connections among firms, while interaction costs generate a... View Details

Keywords: Sean Silverthorne

30 Jun 2022
HBS Case

Peloton Changed the Exercise Game. Can the Company Push Through the Pain?

incredible user base,” he says, with 3 million subscribers—four times the number in 2019, despite the problems of 2021. The monthly customer churn rate of lost customers is less than 1 percent, and the videos the company produces are more popular than ever: They now... View Details

Keywords: by Lane Lambert; Media & Broadcasting; Health; Bicycle

27 Jun 2017
First Look

First Look at New Research and Ideas, June 27

Karthik, David F. Drake, and Douglas Fearing Abstract—Mobile money systems, platforms built and managed by mobile network operators to allow money to be stored as digital currency, have burgeoned in the developing world as a mechanism to... View Details

Keywords: Sean Silverthorne

10 Mar 2009
First Look

First Look: March 10, 2009

Visions of Web 3.0 Harvard Business School Case 808-147 Explores the Semantic Web, a vision for the next generation of the World Wide Web in which information is stored in machine-readable formats. While the... View Details

Keywords: Martha Lagace

04 Oct 2010
Research & Ideas

Introverts: The Best Leaders for Proactive Employees

We often expect corporate executives to conform to certain extroverted CEO stereotypes: C for charismatic, E for effusive, and O for outgoing. To wit: Virgin Group chairman Richard Branson, who very publicly flew around the world in a hot air balloon; former View Details

Keywords: by Carmen Nobel

25 Oct 2010
HBS Case

Tesco’s Stumble into the US Market

Tesco PLC is the third-largest retailer in the world, just behind Wal-Mart and Carrefour. But that didn't make the UK-based chain immune from many costly mistakes as it entered the US market in 2006. For example, it opened some of its Fresh & Easy View Details

Keywords: by Sean Silverthorne; Retail

09 Oct 2018
First Look

New Research and Ideas, October 9, 2018

Harvard Business School 519-017 Tailor Brands: Artificial Intelligence-Driven Branding Using proprietary artificial intelligence technology, startup Tailor Brands set out to democratize branding by allowing small businesses to create their brand identities by... View Details

Keywords: Dina Gerdeman

16 Jun 2008
Research & Ideas

Seven Tips for Managing Price Increases

SUV for a hybrid, an example of how price inflation on one product can cause demand shifts in a second, related, category. More customers than usual will be looking out for price promotions, but don't give away the store to those who... View Details

Keywords: by John Quelch

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

On March 11, 2011, a 9.1-magnitude earthquake triggered a powerful tsunami, generating waves higher than 125 feet that ravaged the coast of Japan, particularly the Tohoku region of Honshu, the largest and most populous island in the... View Details

Keywords: by Dina Gerdeman

01 Jun 2023
HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

Miller vowed to hide his criminal past from the business world—a secret he managed to keep for more than 40 years. That was back in 1982, when arrest and prison records were recorded on paper, stored in filing cabinets, and were much... View Details

Keywords: by Dina Gerdeman; Apparel & Accessories

24 Apr 2018
Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

crisis. Now, we have a new exemplar: Starbucks CEO Kevin Johnson. His response to the eviction of two African American men from a Starbucks store in Philadelphia will define for today’s leaders how to respond to crisis. Facebook founder... View Details

Keywords: by Bill George; Technology; Food & Beverage

05 Sep 2007
Working Paper Summaries

Global Currency Hedging

Keywords: by John Y. Campbell, Karine Serfaty-de Medeiros & Luis M. Viceira; Financial Services

04 Jun 2024
Research & Ideas

Navigating Consumer Data Privacy in an AI World

generative artificial intelligence (AI) explodes, companies face balancing individual privacy, coveted data insights, and the law—all while pursuing competitive advantage. Eva Ascarza, the Jakurski Family Associate Professor at Harvard... View Details

Keywords: by Rachel Layne; Technology; Information Technology

06 Jun 2016
Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

that increase confidence in a person’s entrepreneurial abilities. Like the conviction of Marla Malcolm Beck and husband Barry Beck that high-end beauty retail stores and spas, tightly coupled with online stores, was the business model of... View Details

Keywords: by HBS Working Knowledge

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

across merchandizing, store operations, and segment owners, senior leadership at Best Buy saw to it that the entire organization embraced an outside-in approach. Q: How long does this process generally take?... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

04 Apr 2023
Book

Two Centuries of Business Leaders Who Took a Stand on Social Issues

While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details

Keywords: by Lane Lambert; Consumer Products; Fashion; Retail; Green Technology

18 Sep 2007
First Look

First Look: September 18, 2007

within the task network and serve to separate one set of tasks from another. Placing a transaction in a particular location in turn requires work to define, count (or measure), and pay for the transacted objects. The costs of this work (labeled mundane transaction... View Details