Publications

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November 1994 (Revised June 1996)
Case

Dennis Hightower: Walt Disney's Transnational Manager

By: Ashish Nanda

Describes the actions taken by Dennis Hightower as president of Disney Consumer Products in Europe and the Middle East from 1988 to 1994. Focuses on how he has established a regional office and knit local operations closer together, the benefits that the process has... View Details

Keywords: Organizational Change and Adaptation; Leadership; Change Management; Corporate Strategy; Personal Development and Career; Consumer Products Industry; Entertainment and Recreation Industry; Europe

26 Apr 2022
Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

principles into every aspect of the organization. This purpose serves as a compass to guide all decisions, but also as an operating system that shapes all facets of the business, including its strategy, culture, and its public relations. It enables the View Details

Keywords: by Ranjay Gulati

September 2023 (Revised October 2023)
Case

Ghassan Nuqul and the Nuqul Group: Preserving a Father's Legacy

By: Christina R. Wing, Lauren Cohen and Alpana Thapar

The Nuqul Group was established in 1952 by Elia Nuqul, a Palestinian refugee who fled his hometown in 1948 with his family to Jordan. He overcame many hardships in his initial years there, but subsequently started a trading business that grew to become one of Jordan’s... View Details

Keywords: Family Business; Family Ownership; Organizational Change and Adaptation; Management Succession; Jordan

11 Oct 2016
News

How Does Samsung Recover?

28 Sep 2023
Blog Post

HBS Latino Student Association Spotlight: Jeffrey Arango (MBA 2025)

The Latino Student Organization (LASO) proudly promotes and supports Harvard Business School’s Latino students and works alongside the Latino Alumni Association (HBSLAA). Representing a wide range of backgrounds, experiences, interests,... View Details

28 Jan 2022
News

How Companies Are Using Tech to Give Employees More Autonomy

2012
Working Paper

No News Is Good News: CSR Strategy and Newspaper Coverage of Negative Firm Events

By: Jiao Luo, Stephan Meier and Felix Oberholzer-Gee

One of the benefits of Corporate Social Responsibility (CSR) programs, it has been argued, is that they build up a reservoir of public good will, shielding companies in times of trouble. In this paper, we test the view that CSR provides protection from public ire by... View Details

Keywords: Corporate Social Responsibility and Impact; Crisis Management; Media; Newspapers; Business and Community Relations; Corporate Strategy

Read Now

Letian Zhang

Letian (LT) Zhang is an assistant professor of business administration in the Organizational Behavior Unit. He teaches the Leadership course in the MBA required curriculum.

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December 2011
Case

Negotiating the Path of Abraham

By: James K. Sebenius and Kimberlyn Leary

The Abraham Path Initiative board faces strategic and negotiating challenges in revitalizing a route of Middle East cultural tourism following Abraham's path 4000 years ago. The Path begins in the ancient ruins of Harran, in modern-day Turkey, where Abraham first heard... View Details

Keywords: Nonprofit Organizations; Governing and Advisory Boards; Partners and Partnerships; Negotiation; Social Entrepreneurship; Religion; Culture; Tourism Industry; Israel; Syria; Middle East; Turkey; Jordan

January 2018 (Revised May 2018)
Case

Transformation at ING (A): Agile

By: William R. Kerr, Federica Gabrieli and Emer Moloney

In December 2017, Vincent van den Boogert, CEO of ING in the Netherlands, was reflecting upon the company’s “agile” transformation, a reorganization of work that had been critical to respond to and exceed rapidly changing customer expectations. Launched in 2015 at the... View Details

Keywords: Organizational Change; Organizational Management; Workforce; Agile; Change Management; Leadership; Transformation; Organizational Change and Adaptation; Organizational Structure; Leading Change; Cross-Cultural and Cross-Border Issues; Banking Industry

04 Mar 2014
News

40 of the Smartest People in Healthcare

12 Feb 2021
News

Leadership: Can You Endure For the Long-Haul?

28 Feb 2005
Research & Ideas

Amazon, eBay and the Bidding Wars

lower. But sniping isn't a universal strategy for success, says Roth, who teaches in the School's Negotiation, Organizations & Markets unit. It's all in the rules of the game. On Amazon.com, for example, where end-of-auction deadlines... View Details

Keywords: by Sara Grant; Web Services; Technology

30 Apr 2021
News

They Want You Back at the Office

29 Jun 2020
News

Como Audio launches crowdfunding effort for a Braintree manufacturing plant

Article

Control, Performance, and Knowledge Transfers in Large Multinationals: Unilever in the United States, 1945-1980

By: G. Jones

This article considers key issues relating to the organization and performance of large multinational firms in the post-Second World War period. Although foreign direct investment is defined by ownership and control, in practice the nature of that "control" is far from... View Details

Keywords: Multinational Firms and Management; Governance Controls; Performance; Business or Company Management; Ownership; Consumer Products Industry; Manufacturing Industry; United States

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February 2016 (Revised February 2018)
Case

The Battle over the Initiative and Referendum in Massachusetts (1918)

By: David Moss and Dean Grodzins

On Election Day in 1918, Massachusetts voters would have to decide not only on their preferred candidates for governor and U.S. Senator, but also whether or not to approve 19 proposed amendments to the state constitution. By far the most controversial of these would... View Details

Keywords: Political Elections; Government Legislation; Power and Influence; History; Massachusetts

Research Summary

Research Overview

Globalization and innovation are two key forces that will shape individual and business success in the 21st century. To thrive, individuals and organizations must collaborate effectively across cultural lines to solve pressing business problems and develop new products... View Details

August 19, 2024
Article

The Business Roundtable’s Stakeholder Pledge, Five Years Later

By: Lynn S. Paine

Five years ago, the Business Roundtable issued a statement pledging to “lead their companies for the benefit of all stakeholders.” In the past five years, stakeholderism has gained wider acceptance and helped many corporate leaders see the value of taking the interests... View Details

Keywords: Business and Stakeholder Relations; Business or Company Management; Mission and Purpose; Corporate Governance