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- Faculty Publications (63)
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- All HBS Web (231)
- Faculty Publications (63)
- 04 Mar 2002
- Research & Ideas
Don’t Lose Money With Customers
linking the customer management effort to profitability. The initial phase is important, he says, because the customers a company serves define the very nature of the organization itself and, in turn, the customers and prospects it will... View Details
Keywords: by Peter K. Jacobs
- 05 Aug 2002
- Research & Ideas
Understanding the Process of Innovation
Idea Group's four-phase process of innovation: the generation of ideas and the winnowing of the ideas down to a manageable few. There's usually some process by which a potentially great idea gets prostituted into something lackluster.— Clayton Christensen The... View Details
Keywords: by Loren Gray
- 17 Apr 2025
- Blog Post
From Tech to Coaching: Empowering Women and Minority Leaders with Yue Zhao (MBA 2013)
starting at Thumbtack, a Series A startup. My time at McKinsey and Cisco pre-MBA had given me a strong foundation in solving complex problems, but HBS helped me develop additional critical skills—finance, corporate governance, and markets. The case method trained me to... View Details
- 01 Sep 2018
- News
From Das’s Desk
HBS, your professional status, your relative age, where you are in your personal life, and your aspirations generally. Looking at our alumni population using this framework will inform some early decisions on new programs to pilot, such... View Details
Keywords: Das Narayandas
- 01 Dec 1999
- News
New Releases
can respond appropriately to demand, lean inventories, and the rapid replenishment of stock. "The old way was to gear planning and production decisions to forecasts and guesses made months in advance of a selling season," write Hammond... View Details
- 21 Jan 2021
- Blog Post
How I Used the HBS Community to Hone My Professional Goals
business each year. Eventually, I reached a point where I had a drive to explore other fields, and to push myself to learn and do more beyond my capabilities at that time. This coincided with an urge to begin a new phase in my career. I... View Details
- 15 Dec 2020
- Research & Ideas
The Unspoken Messages of COVID-19 Restrictions
Soaring COVID-19 cases are forcing government officials to confront a critical question: Should they lock down the economy further? Whether to curb activities like indoor dining might seem like a simple choice, but the decision to ease... View Details
- 23 Oct 2007
- First Look
First Look: October 23, 2007
board accountability through greater transparency in decision making, more representative vote allocation, or better parliamentary scrutiny. In other words, although civil society efforts have led to some gains in accountability with... View Details
Keywords: Sean Silverthorne
- Profile
Maria Brewer
Why was earning your MBA at HBS important to you? During my time in operations, the more I was able to work with multiple areas of the business and see how they interact, the more excited I was by my work. Observing how one decision in a... View Details
- 12 Oct 1999
- Research & Ideas
Rapid Response: Inside the Retailing Revolution
knowledge of what sells and what doesn't, flexible manufacturing capabilities that can respond appropriately to demand, lean rather than fat and costly inventories, and the rapid replenishment of stock. "The old way was to gear planning and production View Details
- 08 Jul 2013
- Research & Ideas
Everything Must Go: A Strategy for Store Liquidation
It's an unhappy yet unavoidable fact: Sometimes, retail chains go out of business. Moreover, even healthy chains periodically must close down some existing stores. When stores have to be liquidated—when "everything must go"—a series of View Details
- 01 Jun 2008
- News
Where Are They Now?
transitioning early I could build a new career and contribute to society on a wider scale,” he observes, describing his decision to retire in 2003 at age 55. He resolved to work in areas and on issues that inspired “as much passion and... View Details
- 19 Dec 2017
- First Look
New Research and Ideas, December 19, 2017
Harvard Business School Case 718-022 Hank and Nancy: The Subprime Crisis, the Run on Lehman and the Shadow Banks, and the Decision to Bailout Wall Street No abstract available. Purchase this case:... View Details
Keywords: Carmen Nobel
- 14 Nov 2019
- News
Keeping Red Lobster Fresh
to do is work on is following a phased plan. And there are three phases to the plan. Phase one was fixing the fundamentals of the business, which are making sure you're... View Details
- Web
Launching Tech Ventures - Course Catalog
Intelligence (AI) throughout the cases and coursework. Educational Objectives The course takes the perspective of founders struggling to achieve product market fit in their early-stage startups. Our cases focus on founder decisions during... View Details
- 05 Jun 2018
- First Look
New Research and Ideas, June 5, 2018
the introduction of a new dominant design. Drawing on the case of mechanical watchmaking, it reveals how technology reemergence is a decidedly cognitive process, unfolding in two phases: a first phase marked by a redefinition of the... View Details
Keywords: Dina Gerdeman
- 23 Jul 2013
- First Look
First Look: July 23
suppliers and selling them to buyers). We model this as a choice between whether control rights over a non-contractible decision variable (the level of marketing activities) are better held by suppliers (the marketplace-mode) or by the... View Details
Keywords: Anna Secino
- 30 Nov 2018
- What Do You Think?
What’s the Best Administrative Approach to Climate Change?
Summing Up: Should a 'Montreal Protocol' for Administering Global Warming Be Pursued? Climate change and how to manage it is a daunting subject. Nevertheless, several readers of this month’s column were willing to venture a model or two for administering a system... View Details
- 01 Sep 2004
- News
HBS Clubs and Associations
completed phase one of a three-part impact evaluation study and as a result, are making critical decisions around some sacred cows.” Such an impact is just what HBS alumni clubs hope for when they select... View Details
- 02 Sep 2014
- First Look
First Look: September 2
treating both its suppliers and its blue collar workforce as homogeneous, interchangeable entities as well as its view that expertise could be partitioned so that there was minimal overlap of knowledge amongst functions or levels in the organizational hierarchy and... View Details
Keywords: Sean Silverthorne